Information Security Analyst

• Apr 2022 - Present

Security Analyst

• May 2020 - Apr 2022

Hired as a full-time security analyst for a telecommunications company that provides cable television, internet, and cellular services. Manages the Nexpose vulnerability management application. Hired as a full-time security analyst for a telecommunications company that provides cable television, internet, and cellular services. Manages the Nexpose vulnerability management application.

Technical Support Engineer

• Sep 2019 - May 2020

Transitioned into a support engineer role within the same company. Partners with customers to evaluate their business objectives/impact, resolve issues, and ensure customer success in their vulnerability management program in regards to their use of Nexpose/InsightVM.Key Contributions:-Assists customers in scanning issues, prioritizing risks, and preparing reports for executives and remediation teams.-Specializes in false positive/negative investigations of vulnerability and CIS policy assessments.Identifies trends in case issue types and creates external documentation to reduce new case volume. Show less

Support Innovations Analyst

• Oct 2018 - Aug 2019

Transitioned into a new analyst role within the same company. Tasked with process improvement along with evaluating and deploying applications to enhance the customer experience.Key Contributions:-Established standard operating procedures for internal/external communication regarding zero-day/high profile vulnerabilities, defect reporting, and platform outages.-Derived strategies for improvement to management from analysis on customer survey data.-Generated dashboards and reports for tracking case trends and performance of support engineers.-Implemented an automated support case assignment program which increased overall department productivity. Show less

Technical Forum Support Engineer

• Oct 2017 - Sep 2018

Hired as a full-time support engineer for a cyber security company that provides security operations solutions. Provided customers best practices and enablement on Nexpose/InsightVM in a forum setting. Role has evolved with increased responsibilities in business operations.Key Contributions:-Created new content and refined existing internal and customer facing product help documentation.-Developed standard operating procedures in support case distribution and documentation enhancement requests.-Established procedures in manual support case distribution. Show less

Systems Specialist

• Dec 2013 - Sep 2017

Hired as a full-time systems specialist for an eDiscovery company that provides litigation support for organizations in various industries. Provides CylancePROTECT, ESET NOD32, ManageEngine Password Manager Pro, Dell Data Protection | Encryption, Windows, LAN/WAN/VPN, Active Directory, Office365, Acronis Snap Deploy, 8x8 VoIP phone system, and physical security systems administration. Key Contributions: -Conducts vulnerability scans using Tenable SecurityCenter and Nessus to ensure compliance with SOC2 and ISO 27001. -Oversees installation of hard drive encryption, VPN, and anti-virus software for end user devices. -Deploys Mobile Device Management and Multi-Factor Authentication on user’s phones to enhance security. -Instituted and maintains the company’s password management system. -Trains new hires on use of IT assets and security policies along with acceptable use policy. Show less

Network Administrator

• Oct 2009 - Dec 2013

Hired as a full-time network administrator for a startup company that deploys and manages WANs for organizations in the healthcare, finance, media, hospitality, retail, logistics and restaurant industries. Provides Windows administration, LAN/WAN/VPN administration, and network performance monitoring. Also manage FTP/ TFTP servers, AD/Exchange, wireless access points, and physical security systems. Design and implement processes for installing and supporting customers’ WAN connections that are on Cisco, Juniper, SonicWALL, Fortinet, WatchGuard, or Check Point platforms. Key Contributions: -Increased network uptime by creating workflow processes on supporting customers from various industries along with support for different types of broadband connections. -Improved systems security through deploying anti-malware applications, educating end-users on social engineering, and implementing acceptable use policies. -Created documentation on remote WAN installations based off experiences from new customers’ sites. -Trained employees on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software. -Implemented data entry procedures to ensure the integrity of 7000+ WAN connections. Show less

Systems Administrator

• Oct 2007 - Jul 2009

Hired as a full-time systems administrator for an established company that specializes in providing practice management software, solutions, and services to dental care providers. Charged with the acquisition, maintenance, and decommissioning of IT assets. Administered VoIP system, Active Directory, network infrastructure, and information security programs. Served as a liaison to consultants, resellers, dealers, and support contacts. Key Contributions: -Created add/remove user checklist which resulted in minimizing setup time and reducing configuration errors. -Facilitated IP migration project which increased overall network efficiency. -Mapped network infrastructure including patch panels and switch ports which reduces configuration times. -Periodically updated company IT policies and procedures. -Stabilized, expanded, and protected client network and PC environment. Show less

Help Desk Technician

• May 2006 - Oct 2007

Dispatched to various hotels to install, maintain, and troubleshoot business center problems which resulted in a 70% reduction in contractor and shipping costs. Detected major information security breach and gathered evidence for prosecution. Provided complete Help Desk support for 100+ hotel business centers. Trained hotel staff on proper usage of business center equipment which resulted in a 40% decrease of tier 1 calls and a 30% decrease in tier 2 response times. Tracked IT issues via proprietary Help Desk service ticket software. Show less