Arthur Eiss
Tech Support and Regional Manager at Tomra North America, Inc.- Claim this Profile
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Bio
Charles Talbot
Arthur is very dedicated at managing processes to ensure that department service levels are met. His technical aptitude allows him the ability to understand existing systems and identify and implement improvements. He is constantly looking for potential enhancements that will provide a more efficient and quality level of service.
Vincent Mavente
Arthur is a system savvy supervisor and he proved to be a valuable asset as a leader in the processing area. His greatest strength was system development creativity to assist staff in work documentation and production tracking. He developed systems to track electronic queues and insure department service levels were met. He is self motivated to improve operations and has the ability to communicate his vision.
Charles Talbot
Arthur is very dedicated at managing processes to ensure that department service levels are met. His technical aptitude allows him the ability to understand existing systems and identify and implement improvements. He is constantly looking for potential enhancements that will provide a more efficient and quality level of service.
Vincent Mavente
Arthur is a system savvy supervisor and he proved to be a valuable asset as a leader in the processing area. His greatest strength was system development creativity to assist staff in work documentation and production tracking. He developed systems to track electronic queues and insure department service levels were met. He is self motivated to improve operations and has the ability to communicate his vision.
Charles Talbot
Arthur is very dedicated at managing processes to ensure that department service levels are met. His technical aptitude allows him the ability to understand existing systems and identify and implement improvements. He is constantly looking for potential enhancements that will provide a more efficient and quality level of service.
Vincent Mavente
Arthur is a system savvy supervisor and he proved to be a valuable asset as a leader in the processing area. His greatest strength was system development creativity to assist staff in work documentation and production tracking. He developed systems to track electronic queues and insure department service levels were met. He is self motivated to improve operations and has the ability to communicate his vision.
Charles Talbot
Arthur is very dedicated at managing processes to ensure that department service levels are met. His technical aptitude allows him the ability to understand existing systems and identify and implement improvements. He is constantly looking for potential enhancements that will provide a more efficient and quality level of service.
Vincent Mavente
Arthur is a system savvy supervisor and he proved to be a valuable asset as a leader in the processing area. His greatest strength was system development creativity to assist staff in work documentation and production tracking. He developed systems to track electronic queues and insure department service levels were met. He is self motivated to improve operations and has the ability to communicate his vision.
Experience
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TOMRA Collection U.S.
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United States
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Renewables & Environment
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100 - 200 Employee
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Tech Support and Regional Manager
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Apr 2012 - Present
Manage 8-15 bottle redemption centers with 20-39 direct reports including one manager. Provide tech support for custom software operating on a Cisco VPN, spanning 23 locations throughout New York State.
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Senior Support Team Leader
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Jan 2012 - Apr 2012
Continually improve management, systems and processes for bottle redemption and recycling centers in New York State.
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ACS, a Xerox Company
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Albany, New York Area
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Transaction Processor Supervisor
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Jul 2008 - Oct 2010
Rapidly promoted from Data Capture Clerk to Transaction Processing Supervisor in a client-oriented Fortune 500 company. Managed Data Capture Department of 20-50 employees, overseeing all areas of department business including client relations, productivity, quality, reporting, attendance, attire, scheduling, hiring/firing, and local human resources. Overhauled attendance, attire, scheduling and discipline policies under direction of my direct supervisor, alleviating ethics complaints, improving moral and overall productivity, while significantly decreasing employee turnover rate. Overhauled productivity and quality tracking and reporting methods enabling better management leading to a sustained increase in overall department productivity and quality. Directed employee training and transition to new technologies and business solutions including document imaging and activity based compensation under strict time constraints and with limited resources. Show less
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Tier Technologies
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Team Leader
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Nov 2005 - Jul 2008
Promoted from data capture operator to Team Leader in first year of service. Maintained productivity and quality reports on team of 12-25 night-shift employees. Delegated work to staff. Responsible for attendance tracking. Promoted from data capture operator to Team Leader in first year of service. Maintained productivity and quality reports on team of 12-25 night-shift employees. Delegated work to staff. Responsible for attendance tracking.
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Education
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2002 - 2003
SUNY Plattsburgh
none -
2001 - 2001
Columbia Greene Community College - Undeclared
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1996 - 2000
Ward Melville High School
Community
