Arthur Braga

Technical Support Supervisor at Multilogin (We are Hiring!)
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Contact Information
us****@****om
(386) 825-5501
Location
Ivoti, Rio Grande do Sul, Brazil, BR
Languages
  • Portuguese Native or bilingual proficiency
  • English Full professional proficiency
  • Spanish Limited working proficiency
  • German -
Skills

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Credentials

  • Reading Proficiency of Foreign Language (English)
    UFRGS
    Jun, 2012
    - Nov, 2024
  • edX Honor Code Certificate for Tackling the Challenges of Big Data (July 7, 2015 - August 18, 2015)
    edX

Experience

  • Multilogin
    • Estonia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Supervisor
      • Jan 2023 - Present

  • WSS Security
    • Brazil
    • Computer and Network Security
    • 1 - 100 Employee
    • Security Consultant
      • Mar 2021 - Present

      - Security Analysis on Web Systems and Infrastructure - Reporting on security findings and respective mitigations - Security Analysis on Web Systems and Infrastructure - Reporting on security findings and respective mitigations

  • e-Core
    • Brazil
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Atlassian Support Technical Lead - Jira Service Management
      • Sep 2020 - Dec 2022

      - Responsible for Internal Escalations and in-depth troubleshooting - Created various scripts to automate common support tasks - Worked on de-escalation cases and crisis management task-forces - Technical upskill of identified knowledge gaps in the team - Multiple technical interviews for junior and senior job positions - Responsible for Internal Escalations and in-depth troubleshooting - Created various scripts to automate common support tasks - Worked on de-escalation cases and crisis management task-forces - Technical upskill of identified knowledge gaps in the team - Multiple technical interviews for junior and senior job positions

  • SAP
    • Germany
    • Software Development
    • 700 & Above Employee
    • SCM Support Consultant
      • Apr 2014 - Sep 2020

      - Troubleshooting and debugging- Incident handling and customer support- Multiple development side projects involving web development, backend development and embeded programming

    • Rotation Intern
      • Mar 2012 - Mar 2014

      First area: Primary SupportSecond area: Globalization ServicesThird area: Cloud Service CenterFourth area: Partner Service Delivery

  • Brivia
    • Brazil
    • Advertising Services
    • 200 - 300 Employee
    • Web Developer
      • Dec 2011 - Mar 2012

      Analysis, maintance and support of several web systems. Analysis, maintance and support of several web systems.

  • Pitrez IT
    • Brazil
    • Information Technology & Services
    • 1 - 100 Employee
    • Developer
      • Sep 2009 - Dec 2011

      Analysis, maintance and support of several systems, hardware and network maintance, assistance with elaboration of Oracle consulting projects and infra-structure diagnosis projects (collect and analysis of systems, database data and structure). Analysis, maintance and support of several systems, hardware and network maintance, assistance with elaboration of Oracle consulting projects and infra-structure diagnosis projects (collect and analysis of systems, database data and structure).

Education

  • Universidade Feevale
    Specialization, Offensive Security and Cyber Intelligence
    2019 - 2020
  • Universidade do Vale do Rio dos Sinos
    Bachelor's Degree, Mechanical Engineering
    2015 -
  • Centro Universitário Feevale
    Bachelor's degree, Computer Science
    2010 - 2014
  • Instituto de Educação Ivoti
    Technical, IT
    2007 - 2009

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