Experience

Bench Accounting

• Canada
• Accounting
• 400 - 500 Employee

• Associate Product Manager

  • Oct 2023 - Present

  Vancouver, British Columbia, Canada

• Senior Product Operations

  • Jan 2023 - Oct 2023

  Vancouver, British Columbia, Canada

• Product Operations Specialist

  • Jan 2022 - Jan 2023

  Vancouver, British Columbia, Canada



Vegano Foods

• Business Operations Specialist

  • Mar 2021 - Jan 2022

  Worked closely with the Engineering and Marketing teams to launch the Marketplace which now generates over $15,000 in MRR – including the upload of 1400+ products by leading vendor outreach and onboarding Increased retention rate by 16% and stabilized churn by refining customer support processes to understand how to improve the product and website Increased the efficiency of recurring operational tasks to required enable growing meal kit delivery Reduced refund and waste… Show more Worked closely with the Engineering and Marketing teams to launch the Marketplace which now generates over $15,000 in MRR – including the upload of 1400+ products by leading vendor outreach and onboarding Increased retention rate by 16% and stabilized churn by refining customer support processes to understand how to improve the product and website Increased the efficiency of recurring operational tasks to required enable growing meal kit delivery Reduced refund and waste rates by designing and implementing scalable inventory management and fulfilment systems for the Marketplace Show less



Spocket

• Canada
• Software Development
• 1 - 100 Employee

• Operations Analyst Intern

  • May 2020 - Aug 2020

  Vancouver, British Columbia, Canada - Drove conversion and speed of supplier acquisition by designing and implementing a new acquisition lifecycle including automated email delivery based on supplier actions - Reduced supplier churn by 10% by designing and implementing an automated follow-up process to gather supplier feedback and resolve issues - Increased number of suppliers by 28%



Thrively Media

• Canada
• Advertising Services

• Co-Founder

  • May 2019 - Apr 2020

  Vancouver, Canada Area Thrively Media is a digital marketing agency that aims to enhance your digital strategy. We provide brands with digital expertise to drive sales and grow their business. We offer integrated marketing strategy and management including research, analysis, sourcing, social media management, SEO, and creative improvement. We aim to help your organization maximize performance by truly understanding your customer and ensuring the value you offer is clearly communicated to them. Everyone at… Show more Thrively Media is a digital marketing agency that aims to enhance your digital strategy. We provide brands with digital expertise to drive sales and grow their business. We offer integrated marketing strategy and management including research, analysis, sourcing, social media management, SEO, and creative improvement. We aim to help your organization maximize performance by truly understanding your customer and ensuring the value you offer is clearly communicated to them. Everyone at Thrively has grown up immersed in the digitized world and this gives us a unique angle on what it takes to thrive in the modern world. Though based in Vancouver, BC we offer our services to clients across North America and Europe. Show less



Mortgage Sandbox

• Canada
• Financial Services

• Business Analyst and Digital Media Marketing

  • Mar 2018 - Apr 2020

  Vancouver, Canada Area Working for a start-up before and after launch has given me the opportunity to be involved in many different aspects of a small technology company. The primary goals I have executed are: - Reduced average cost per click by 74% using A/B testing developed by researching the latest digital trends and analyzing test results for trends directly applicable to the specific industry and customer personas. - Increased monthly website visitors from 200 to 45,000 by developing and executing… Show more Working for a start-up before and after launch has given me the opportunity to be involved in many different aspects of a small technology company. The primary goals I have executed are: - Reduced average cost per click by 74% using A/B testing developed by researching the latest digital trends and analyzing test results for trends directly applicable to the specific industry and customer personas. - Increased monthly website visitors from 200 to 45,000 by developing and executing content and social media marketing strategy, using Google Analytics and other tools to continuously optimize SEO. Show less



Uplift

• Co-Founder

  • Jan 2019 - Dec 2019

  Vancouver, Canada Area In sport, the focus is the physical output; shots, assists, ice time, and injury rate. For years, sports teams have been investing in technology that measures these metrics. Yet there is minimal awareness of what’s happening in their minds. A player's confidence, stress, mood, and general mental fitness are proven to have a massive impact on performance. Uplift is a company that will monitor and track mental fitness, and provide analytics and visualization to enable teams to learn how… Show more In sport, the focus is the physical output; shots, assists, ice time, and injury rate. For years, sports teams have been investing in technology that measures these metrics. Yet there is minimal awareness of what’s happening in their minds. A player's confidence, stress, mood, and general mental fitness are proven to have a massive impact on performance. Uplift is a company that will monitor and track mental fitness, and provide analytics and visualization to enable teams to learn how to maximise player mental fitness and thereby maximise team performance. - Successfully completed E@UBC's Lean LaunchPad Program. This is an intensive six-week program involved weekly deliverables focused on customer discovery and working closely with mentors. - Obtained agreements with 13 sports teams to implement a pilot for the solution as a result of the 80+ customer discovery interviews. Show less



Celtic Stone Hardscaping

• Laborer

  • Feb 2017 - Aug 2017

  Vancouver, Canada Area • Loading and carrying stone, mixing concrete, laying and cutting stone, and cleaning sites • Transporting materials



The North Face, a VF Company

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales

  • Aug 2015 - Feb 2017

  Vancouver, Canada Area I worked as a sales assistant for The North Face. Working with a market leading retail company, I gained an understanding of the industry and processes involved at the customer-facing end of the business. There was a focus on exemplary customer service, creating an impactful experience for every customer.