Experience

Haverick Meats

• Australia
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2020 - Present



WashTec Australia Pty Ltd

• Australia
• Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Coordinator

  • Aug 2017 - Jun 2019

  • Answer customer telephone and email enquiries • Processing of Service jobs and technician allocation • Maintaining and updating customer database • Preparation of quotations for customers. • Creation of customer service reports including customer data maintenance • Liaising with senior Technician/s and procurement dept to ensure spare part are ordered and received for service jobs • Scheduling reactive maintenance works as well as routine periodic maintenance.



Prosegur (formerly Chubb security services )

• Customer Service Representative

  • May 2008 - Jul 2017

  ▪ Managed a high-volume workload within a deadline-driven environment. ▪ Creates performance data/report that reflects the SLA (service level agreement) results and other report as required. ▪ Maximise revenue and arranges with relevant depot for new branch opening, refurbishment, relocation and closure. ▪ Arrange non-scheduled cash delivery/clearance for branches or ATMs ▪ Assist customers with schedule change request and public holiday schedules. ▪ Update system for new/closed branches and ATMs. ▪ Arranges technician to rectify ATM system issues ▪ Upload/amend cash service onto system and ensure that the service is allocated onto relevant run accordingly. ▪ Contributes to trained new team member.



Joshua Zinder Architecture + Design

• United States
• Architecture and Planning
• 1 - 100 Employee

• Personal Assistant

  • Jan 2008 - May 2008

  ▪ Handled incoming calls from clients, responding to inquiries, resolving problems. ▪ Assist director with diary management and travel arrangement. ▪ Assist accounting department with reconciliation of expenses, petty cash and ledger. ▪ Distribute mail and sending out mail to all mailing list (email and address) ▪ Create and update client database. ▪ Taking minutes of meeting and distributed to meeting member. ▪ Organising venue for company event. ▪ Organise the architect library, magazine and catalogue every week. ▪ Backup data ▪ Order grocery and stationary ▪ Assist in the event such as ticketing, providing information to customer, finding sponsor, invoicing the customer, provide thank you letter



PT Bank Mandiri (Persero) Tbk.

• Indonesia
• Banking
• 700 & Above Employee

• Bank Teller

  • Jan 2003 - Aug 2003

  . Process standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing cheques, balancing cash drawer, handling night deposits and correct discrepancy. .Answer routine customer inquiries regarding savings account status, interest and term provisions, world policies, and additional products and services available. .Open new accounts and access customer accounts to process online and offline transactions and corrections (e.g., mortgage payments, deposits, withdrawals, and check cashing). .Balance Automated teller machine, Teller Cash dispensers .Maintain up-to-date knowledge of all products and services. .Operate a variety of office equipment, including personal computer, copy machine, fax machine, shredder, and check imager. .Assist in preparing reports necessary for branch balancing and operations.