Artem Hizhniy
CEO & Founder at RIKITLAB- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Professional working proficiency
Topline Score
Bio
Александр Чубов
Артем целеустремленный профессионал. Работать с ним было приятно во всех отношениях. Ответственный и вдумчивый подход к делу, проактивная позиция и принятие ответственности всегда были визитной карточкой Артема. Когда Артем за что-то брался, можно было уверенно заявлять, что результат будет и будет качественным. У него можно было научиться интересным подходам к решению нестандартных задач. Артема всегда отличало видение ситуации в целом: понимание, как одни изменения влияют на остальные процессы. Это позволяло внедрять разные проекты и изменения в действующие процессы с минимальными рисками. Все эти профессиональные компетенции и стороны его характера делают Артема успешным руководителем.
Dmitry Vilesov
I am delighted to write this LinkedIn recommendation for Artem, a highly experienced IT Services Manager and CEO of Rikitlab, an exceptional IT service company. I have had the pleasure of working with Artem for several years in different areas and companies, and throughout that time, I have been continually impressed by his outstanding leadership, strong work ethic, and remarkable ability to deliver results. Artem has a unique talent for managing complex IT Services, working with teams of all sizes and backgrounds, and always ensuring that his clients' needs are met with the highest level of professionalism. Under Artem's leadership, Rikitlab has become respected IT service company in the industry, thanks to his visionary approach, commitment to quality, and exceptional customer service. Artem has a keen understanding of the IT landscape and is always up to date with the latest trends, tools, and technologies, which enables him to provide his clients with the most innovative and efficient solutions.
Александр Чубов
Артем целеустремленный профессионал. Работать с ним было приятно во всех отношениях. Ответственный и вдумчивый подход к делу, проактивная позиция и принятие ответственности всегда были визитной карточкой Артема. Когда Артем за что-то брался, можно было уверенно заявлять, что результат будет и будет качественным. У него можно было научиться интересным подходам к решению нестандартных задач. Артема всегда отличало видение ситуации в целом: понимание, как одни изменения влияют на остальные процессы. Это позволяло внедрять разные проекты и изменения в действующие процессы с минимальными рисками. Все эти профессиональные компетенции и стороны его характера делают Артема успешным руководителем.
Dmitry Vilesov
I am delighted to write this LinkedIn recommendation for Artem, a highly experienced IT Services Manager and CEO of Rikitlab, an exceptional IT service company. I have had the pleasure of working with Artem for several years in different areas and companies, and throughout that time, I have been continually impressed by his outstanding leadership, strong work ethic, and remarkable ability to deliver results. Artem has a unique talent for managing complex IT Services, working with teams of all sizes and backgrounds, and always ensuring that his clients' needs are met with the highest level of professionalism. Under Artem's leadership, Rikitlab has become respected IT service company in the industry, thanks to his visionary approach, commitment to quality, and exceptional customer service. Artem has a keen understanding of the IT landscape and is always up to date with the latest trends, tools, and technologies, which enables him to provide his clients with the most innovative and efficient solutions.
Александр Чубов
Артем целеустремленный профессионал. Работать с ним было приятно во всех отношениях. Ответственный и вдумчивый подход к делу, проактивная позиция и принятие ответственности всегда были визитной карточкой Артема. Когда Артем за что-то брался, можно было уверенно заявлять, что результат будет и будет качественным. У него можно было научиться интересным подходам к решению нестандартных задач. Артема всегда отличало видение ситуации в целом: понимание, как одни изменения влияют на остальные процессы. Это позволяло внедрять разные проекты и изменения в действующие процессы с минимальными рисками. Все эти профессиональные компетенции и стороны его характера делают Артема успешным руководителем.
Dmitry Vilesov
I am delighted to write this LinkedIn recommendation for Artem, a highly experienced IT Services Manager and CEO of Rikitlab, an exceptional IT service company. I have had the pleasure of working with Artem for several years in different areas and companies, and throughout that time, I have been continually impressed by his outstanding leadership, strong work ethic, and remarkable ability to deliver results. Artem has a unique talent for managing complex IT Services, working with teams of all sizes and backgrounds, and always ensuring that his clients' needs are met with the highest level of professionalism. Under Artem's leadership, Rikitlab has become respected IT service company in the industry, thanks to his visionary approach, commitment to quality, and exceptional customer service. Artem has a keen understanding of the IT landscape and is always up to date with the latest trends, tools, and technologies, which enables him to provide his clients with the most innovative and efficient solutions.
Александр Чубов
Артем целеустремленный профессионал. Работать с ним было приятно во всех отношениях. Ответственный и вдумчивый подход к делу, проактивная позиция и принятие ответственности всегда были визитной карточкой Артема. Когда Артем за что-то брался, можно было уверенно заявлять, что результат будет и будет качественным. У него можно было научиться интересным подходам к решению нестандартных задач. Артема всегда отличало видение ситуации в целом: понимание, как одни изменения влияют на остальные процессы. Это позволяло внедрять разные проекты и изменения в действующие процессы с минимальными рисками. Все эти профессиональные компетенции и стороны его характера делают Артема успешным руководителем.
Dmitry Vilesov
I am delighted to write this LinkedIn recommendation for Artem, a highly experienced IT Services Manager and CEO of Rikitlab, an exceptional IT service company. I have had the pleasure of working with Artem for several years in different areas and companies, and throughout that time, I have been continually impressed by his outstanding leadership, strong work ethic, and remarkable ability to deliver results. Artem has a unique talent for managing complex IT Services, working with teams of all sizes and backgrounds, and always ensuring that his clients' needs are met with the highest level of professionalism. Under Artem's leadership, Rikitlab has become respected IT service company in the industry, thanks to his visionary approach, commitment to quality, and exceptional customer service. Artem has a keen understanding of the IT landscape and is always up to date with the latest trends, tools, and technologies, which enables him to provide his clients with the most innovative and efficient solutions.
Experience
-
RIKITLAB
-
Russian Federation
-
IT Services and IT Consulting
-
1 - 100 Employee
-
CEO & Founder
-
2020 - Present
RIKITLAB — IT company that provides IT services and develops business process automation software. I lead the company that offers: • Order, transparency, serenity • IT Service Support / IT Outsourcing • Production Systems Support (Track & Trace, MES, WMS) • IT Consulting • Cool IT systems that we develop RIKITLAB — IT company that provides IT services and develops business process automation software. I lead the company that offers: • Order, transparency, serenity • IT Service Support / IT Outsourcing • Production Systems Support (Track & Trace, MES, WMS) • IT Consulting • Cool IT systems that we develop
-
-
-
CROC
-
New Zealand
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Information Technology Service Delivery Manager
-
Dec 2010 - 2020
Managed IT service delivery project for international FMCG company (3000+ employees).ACHIEVEMENTS:• Ensured SLA score at highest level (>98%), improved KPIs, reduced request processing time by 40%• Participated in self-service portal implementation which reduced the number of support contacts by 25% and allowed users to solve typical problems several times faster.• Transformed ITAM process that decreased the time of inventory and reduced cost of assets purchasing by 17%• Completed 30+ projects in various roles as part of the project team, as a result improved quality of services, reduced costs, implemented new services and systems, provided performance enhancement.RESPONSIBILITIES:• Management of IT services in the following areas: > Contact Center > Active Directory & Exchange Administration / OS support > Telecom Infrastructure & Datacenter / Servers / IT Security > Business applications / CRM & Marketing systems > Databases administration > Hardware & Software IT Asset Management / Equipment purchasing > IT Warehouse Management > End-user Equipment support / MWP > IT Office Equipment support > Regional Offices support > Mobile equipment service > Services and financial document flow > Project delivery & coordination service• Management of distributed support groups (40+ employees, remote & on-site)• Monitoring of SLA fulfillment and KPIs’ achievement• Establishing interaction between support service lines, contractors and third parties• Contractor management, control on suppliers work within service lines• Continuous service improvement, development and modernization, resources optimization• Providing regular analytical service reporting and presentation at service reviews• Leading negotiations with the client on the quality of service and client’s business customers of new demands• Team recruitment, adaptation, development• Project & Service budget management• Preparation of commercial offers• Participation in tenders’ activities Show less
-
-
Information Technology Service Desk Manager
-
Dec 2007 - Dec 2010
Managed IT Service Desk team at the project for international FMCG company (3000+ employees).ACHIEVEMENTS:• Reduced incidents by 25% by solving root problems• Reduced time to resolve of incidents and requests by 30% by optimizing and restructuring support processes, standardizing support instructions and knowledge base creation• In the period of 3 months increased the quality of service to the green threshold (increase SLA from <90% to >95%)• Optimized the team by 20% by changing the work schedule, reducing number of incidents and time to resolve.RESPONSIBILITIES:• Management of the Service Desk team with 8 employees (L1/L2 support of Siebel CRM app, 1500+ users).• Providing adaptation and development for employees• Optimization of the Service Desk processes• Implementation of new tools and service approaches• Providing regular analytical reporting Show less
-
-
Education
-
2017 - 2018
Higher School of Economics
Management Information Systems, General -
2017 - 2017
The University of Hong Kong
FinTech -
1998 - 2003
Dnipropetrovs'kij Nacional'nij Universitet
Specialist, Intelligent Decision Making Systems, Applied Mathematics -
1996 - 1998
Information Technology Lyceum
Maths&IT
Community
