Artem Redkov
Premium services and support Director at TerraLink Global- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Anna Dyachenko
Artem, I would like to thank you for everything you have taught me and did for me during this whole year I’ve been performing as TQM Thanks to your advice, help in difficult moments, the transition from the role of a Business Process Consultant turned out to be as smooth as possible for me. You taught me things never to be read in a manual: ∙ Effective negotiations with the client and different teams within SAP ∙ Decision-making skills in situations with many unknowns (because of which we still managed to achieve the intended results) ∙ Drawing up service plans for the client with planning ability only for 3 weeks in advance ∙ Understand the varieties of our MaxAttention portfolio And this is only a small part of the priceless experience that you shared with me. In addition to the knowledge that you are always happy to share, you showed a great example of what it means to be a great business partner, manager, an excellent team player, a trusted adviser and friend at the same time. And all the people around you certainly feel it! I still don’t understand with what ease and virtuosity you can handle difficult situations with a client and do this positively and absolutely without nerves! Even in situations where it seems that there is no chance, you can turn it into win-win for both - the client and SAP. You have an enormous communicative talent, high degree of empathy, humanity, and generosity. You never refuse to help anyone - it's nice to see how enthusiastically you engages to help with other colleagues' challenges. You are a bright example of what a great leader should be, and I am extremely glad that I had the opportunity to learn from you. Thank you for always being able to rely on you - it's so valuable!
LinkedIn User
Artem and I co-worked on challenging customer projects in Banking and Energy Industries. Arten has proven success track record in both leading technical quality managers teams and large-scale engagements.
Anna Dyachenko
Artem, I would like to thank you for everything you have taught me and did for me during this whole year I’ve been performing as TQM Thanks to your advice, help in difficult moments, the transition from the role of a Business Process Consultant turned out to be as smooth as possible for me. You taught me things never to be read in a manual: ∙ Effective negotiations with the client and different teams within SAP ∙ Decision-making skills in situations with many unknowns (because of which we still managed to achieve the intended results) ∙ Drawing up service plans for the client with planning ability only for 3 weeks in advance ∙ Understand the varieties of our MaxAttention portfolio And this is only a small part of the priceless experience that you shared with me. In addition to the knowledge that you are always happy to share, you showed a great example of what it means to be a great business partner, manager, an excellent team player, a trusted adviser and friend at the same time. And all the people around you certainly feel it! I still don’t understand with what ease and virtuosity you can handle difficult situations with a client and do this positively and absolutely without nerves! Even in situations where it seems that there is no chance, you can turn it into win-win for both - the client and SAP. You have an enormous communicative talent, high degree of empathy, humanity, and generosity. You never refuse to help anyone - it's nice to see how enthusiastically you engages to help with other colleagues' challenges. You are a bright example of what a great leader should be, and I am extremely glad that I had the opportunity to learn from you. Thank you for always being able to rely on you - it's so valuable!
LinkedIn User
Artem and I co-worked on challenging customer projects in Banking and Energy Industries. Arten has proven success track record in both leading technical quality managers teams and large-scale engagements.
Anna Dyachenko
Artem, I would like to thank you for everything you have taught me and did for me during this whole year I’ve been performing as TQM Thanks to your advice, help in difficult moments, the transition from the role of a Business Process Consultant turned out to be as smooth as possible for me. You taught me things never to be read in a manual: ∙ Effective negotiations with the client and different teams within SAP ∙ Decision-making skills in situations with many unknowns (because of which we still managed to achieve the intended results) ∙ Drawing up service plans for the client with planning ability only for 3 weeks in advance ∙ Understand the varieties of our MaxAttention portfolio And this is only a small part of the priceless experience that you shared with me. In addition to the knowledge that you are always happy to share, you showed a great example of what it means to be a great business partner, manager, an excellent team player, a trusted adviser and friend at the same time. And all the people around you certainly feel it! I still don’t understand with what ease and virtuosity you can handle difficult situations with a client and do this positively and absolutely without nerves! Even in situations where it seems that there is no chance, you can turn it into win-win for both - the client and SAP. You have an enormous communicative talent, high degree of empathy, humanity, and generosity. You never refuse to help anyone - it's nice to see how enthusiastically you engages to help with other colleagues' challenges. You are a bright example of what a great leader should be, and I am extremely glad that I had the opportunity to learn from you. Thank you for always being able to rely on you - it's so valuable!
LinkedIn User
Artem and I co-worked on challenging customer projects in Banking and Energy Industries. Arten has proven success track record in both leading technical quality managers teams and large-scale engagements.
Anna Dyachenko
Artem, I would like to thank you for everything you have taught me and did for me during this whole year I’ve been performing as TQM Thanks to your advice, help in difficult moments, the transition from the role of a Business Process Consultant turned out to be as smooth as possible for me. You taught me things never to be read in a manual: ∙ Effective negotiations with the client and different teams within SAP ∙ Decision-making skills in situations with many unknowns (because of which we still managed to achieve the intended results) ∙ Drawing up service plans for the client with planning ability only for 3 weeks in advance ∙ Understand the varieties of our MaxAttention portfolio And this is only a small part of the priceless experience that you shared with me. In addition to the knowledge that you are always happy to share, you showed a great example of what it means to be a great business partner, manager, an excellent team player, a trusted adviser and friend at the same time. And all the people around you certainly feel it! I still don’t understand with what ease and virtuosity you can handle difficult situations with a client and do this positively and absolutely without nerves! Even in situations where it seems that there is no chance, you can turn it into win-win for both - the client and SAP. You have an enormous communicative talent, high degree of empathy, humanity, and generosity. You never refuse to help anyone - it's nice to see how enthusiastically you engages to help with other colleagues' challenges. You are a bright example of what a great leader should be, and I am extremely glad that I had the opportunity to learn from you. Thank you for always being able to rely on you - it's so valuable!
LinkedIn User
Artem and I co-worked on challenging customer projects in Banking and Energy Industries. Arten has proven success track record in both leading technical quality managers teams and large-scale engagements.
Experience
-
TerraLink Global
-
United States
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Premium services and support Director
-
Oct 2022 - Present
-
-
-
SAP
-
Germany
-
Software Development
-
700 & Above Employee
-
Team Lead of solution support team
-
Jun 2018 - Oct 2022
• People manager at a team of 12 Technical Quality Managers and MaxAttention Sales leader equipped with almost 15 years in SAP working for Service organization in different customer-facing roles • Present Premium Engagement in front of C-Level, building executive relationship and helping customer to realize maximum value from the SAP software, by providing advisory at all stage of the project implementation in digital transformation journey.• Leading strategic engagements in complex business transformation programs (incl S4/HANA, TM, CAR, Ariba, Central Finance, HCM, ACR, Solution Manager and others) with key customers at Oil & Gaz and Retail industries.• Leading contract value positioning at C-Level, renewals, and upsell (resulted in more SAP PE deals in total budget of exceeding 10 ml. USD)• Orchestrating virtual account teamwork across different LoB to ensure customer success and business growth • Responsible for PE knowledge transfer to account and MaxAttention sales team.• Driving strategy account planning sessions to create customer strategy, initiatives roadmap, and Customer Success plan• Developing trust and deep executive relationships between SAP and customer and running enterprise-level engagement governance• PE business and community development: organization of scalable & repeatable Premium Engagement practice and creation of PE strategy for RCIS Show less
-
-
Senior Technical Quality Manager
-
Jan 2014 - Oct 2022
• C-level communication in order to report the achievements, track KPI and do a service program positioning to cover the C-level requirements and highlight the value of the MA contract at top management level. • Stakeholder management at customer side• Active communication with a cross SAP LoB enviroment to cover all customer requests and to support account team in salse.• Innovation topic discussion with CIO and business. S4HAN in HANA, IoT, Predictive.• Responsible to architect the MaxAttention engagement model to safeguard the different implementation projects, solution rollout, new technology implementation and tests• Works closely with the account team (GAD, Program Managers, SAMs) to build and integrate the engagement within the current customer’s program plans and to build joint future footprint • Defines the governance model and escalation path together with the all involved parties (SAP, Customer, implementation partner and so on).• Handle the quarterly meeting with customer and prepare\verify the presented results and achievements Show less
-
-
Technical Quality Manager
-
Jun 2011 - Jan 2014
• Develop and maintain a strong customer relationship and work to be recognized as a Trusted Advisor providing unbiased guidance• Collaborate with any System Integrator (SI) of the customer • Capture and report how the engagement is driving business value to the customer, accelerating time• Execute on the customer’s digital transformation roadmap• Orchestrate prototyping of business scenarios, and drive realization for positive outcomes• Support the technical integration of the entire solution and product set, end to end across all landscapes and platforms• Provide a platform for ideation on business scenarios• Drive adoption of model company and industry reference architecture• Facilitate and provide recommendations for technical or business process improvements• Identify top issues, define the associated action plan & drive the resolution process• Coordinate involvement of all SAP resources onsite and in the back office• Ensure the customer receives immediate help in crisis situations Show less
-
-
BW and BOBJ Consultant
-
Jan 2008 - Jun 2011
-
-
Consultant
-
Jan 2008 - Jun 2011
-
-
-
-
IS
-
Sep 2005 - Dec 2008
-
-
-
Philip Morris International
-
Switzerland
-
Tobacco Manufacturing
-
700 & Above Employee
-
Technical Analyst
-
2005 - Dec 2008
-
-
Education
-
2003 - 2005
International Business and Communication Univeristy
Manager, Business/Managerial Economics -
2000 - 2005
Baltic State Technical University
engineer, IT
Community
