Experience

Between Friends

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Prevention and Education Manager

  • Nov 2019 - Present



USAA

• United States
• Financial Services
• 700 & Above Employee

• Financial Foundations Specialist

  • 2012 - Jul 2021

  Employ consultative approach in assisting US military members and families in the processing and acquisition of property and casualty insurance with expertise in a broad range of insurance options. Exercise consultative approach prospective, new, and existing clientele, practice needs assessments, and customize product solutions for customers in the aftermath of catastrophic events. Act as go-to expert and primary point-of-contact for a high volume of customer inquiries and requirements. Demonstrate highly responsive customer service, authoritative knowledge of protect line, and clam demeanor in fast-paced and high-volume enterprise. Show less



Arizona Consulting and Counseling Services

• Mental Health Counselor

  • 2017 - Sep 2018

  Recruited for independent contractor position within a well-respected practice after achieving a successful tenure within an internship capacity. Provide in-depth therapy sessions based on customized treatment plans with a specialization in administering couple’s therapy services. Quickly establish rapport, trust, and loyalty of clientele resulting in long-term relationships as well as customer satisfaction, retention, and referrals. Practice a holistic methodology addressing a mind-body-spirit approach for adult client base.Practice active listening and individualized therapeutic processes addressing couple’s relationship conflicts and destructive patterns of behavior with expert mediation skills and a solutions-oriented focus.Enable couples to determine goals, cultivate plans of action, and develop insight. Integrate family participation to integrate constructive, new behaviors. Co-facilitate therapy group sessions including the monitoring and overseeing of new interns. Provide constructive feedback, corrective actions, and proactive tools for performance improvement.Conducted court-ordered, intensive therapy groups on a diversity of subjects including drug and alcohol abuse, shoplifting, and anger management as an intern. Also executed therapy groups for varied disorders as specified in the DSM as well as trauma survivors of sexual/physical abuse and domestic violence.Selected for full-time contract position due to performance excellence, exemplary work ethic, and strong leadership initiative. Show less

• Internship Mental Health Counselor

  • 2016 - 2017



American Express

• United States
• Financial Services
• 700 & Above Employee

• Specialized Corporate Travel Counselor

  • 2011 - 2012

  Catered to c-level executive clients of Fortune 500 companies and prestigious enterprises generating $60B+ in annual revenue. Conducted research and produced business travel itineraries on both a domestic and global scope. Also provided air/rail transportation, hotels, limo rentals, and tourism information for clientele. Displayed exemplary work ethic, attention to detail, critical thinking, and world-class customer service while researching, planning and executing complex travel plans under budget and within aggressive deadlines. Alleviated stress and enhanced efficiencies of executives by overseeing travel arrangements for senior leadership large-scale enterprises such as Pepsi and one of the largest accounting firms across the United States. Show less



CM Retail Management

• Phoenix, Arizona Area

• Branch Manager

  • 2006 - 2009

  Produced $60K per month/ $720K per year sales revenue for top-performing branch location. Coached, mentored, and directed six-member staff with an emphasis on upselling clients and delivering first-rate customer service resulting in patron satisfaction and repeat business. Designed and delivered hands-on training curriculum to staff to ensure a high level of knowledge and proficiency in selling and executing company’s products. Identified opportunities for cost savings by controlling workforce hours, minimizing supplies, and managing expenses. Collaborated with VP of Operations to roll out process and quality improvement initiatives. Show less



Boys & Girls Clubs of Greater Redlands-Riverside

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Director of Program Development

  • 2004 - 2006

  Progressed through multiple roles throughout tenure in geographically-dispersed locations including Phoenix-Stewart and Black Hawk County. Initiated and grew community partnerships with non-profit agencies and school systems. Executed program management supporting the education, health, and development of at-risk youth. Conducted strategic budget management, tracked program and curriculum outcomes, and oversaw large teams of volunteers. Took charge of front-to-back operations including the design and deployment of programs and activities focused on education, career development, health and life skills, character and leadership development, and the arts and recreation for children aged six to 18. Spearheaded new and thematic after-school programs and activities for students’ enrichment and youth development. Conducted research, outreach, and partnership-building while writing successful grant proposals. Show less



BOYS & GIRLS CLUBS OF BLACK HAWK COUNTY, INC.

• Non-profit Organizations

• Unit Director

  • 2002 - 2004

• Education Director

  • 1999 - 2002