Experience

Polymarket

• United States
• Software Development
• 1 - 100 Employee

• Customer Support and Success

  • Apr 2022 - Present

  - Providing live chat and email customer support - Moderating Discord community server - Managing user engagement documentation and reporting - Providing live chat and email customer support - Moderating Discord community server - Managing user engagement documentation and reporting



NFTuloan

• Financial Services
• 1 - 100 Employee

• Community Manager

  • Apr 2022 - May 2022

  - Establishing Discord server for client's blockchain community - Managing client’s blockchain communities on Telegram and Discord - Performing marketing campaigns on Gleam - Corresponding with industry influencers for partnerships and engagements - Managing social media channels - Gathering and communicating client feedback and market intelligence to help in designing new products and building partnerships - Establishing Discord server for client's blockchain community - Managing client’s blockchain communities on Telegram and Discord - Performing marketing campaigns on Gleam - Corresponding with industry influencers for partnerships and engagements - Managing social media channels - Gathering and communicating client feedback and market intelligence to help in designing new products and building partnerships



TokenMinds

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• Community Manager

  • Aug 2021 - Dec 2021

  - Managing in-house blockchain communities - Managing client’s blockchain communities - Performing marketing campaigns for blockchain projects - Managing social media channels - Managing community channels - Gathering and communicating client feedback and market intelligence to help in designing new products and building partnerships - Managing in-house blockchain communities - Managing client’s blockchain communities - Performing marketing campaigns for blockchain projects - Managing social media channels - Managing community channels - Gathering and communicating client feedback and market intelligence to help in designing new products and building partnerships



One Click Crypto

• Netherlands
• Blockchain Services
• 1 - 100 Employee

• Community Manager

  • Sep 2021 - Oct 2021

  - Managing client's blockchain communities - Managing client's social media channels including social media marketing & engagement, as well as graphic design & content writing - Providing live chat and email customer service support - Maintaining customer relationship management tools and database - Planning client's growth initiatives - Managing client's blockchain communities - Managing client's social media channels including social media marketing & engagement, as well as graphic design & content writing - Providing live chat and email customer service support - Maintaining customer relationship management tools and database - Planning client's growth initiatives



One Click Crypto

• Netherlands
• Blockchain Services
• 1 - 100 Employee

• Community Manager

  • Dec 2020 - Jul 2021

  - Managing client's blockchain communities - Managing client's social media channels including social media marketing & engagement, as well as graphic design & content writing - Providing live chat and email customer service support - Maintaining customer relationship management tools and database - Planning client's growth initiatives - Managing client's blockchain communities - Managing client's social media channels including social media marketing & engagement, as well as graphic design & content writing - Providing live chat and email customer service support - Maintaining customer relationship management tools and database - Planning client's growth initiatives



Blockchip Philippines

• Philippines
• Computer Games
• 1 - 100 Employee

• Project Manager

  • May 2018 - Aug 2020

  - Managing ICO from private sale, pre-sale through crowd sale - Promoting affiliate marketing and bounty program - Managing company's blockchain communities - Representing the company during external events and industry conventions - Managing the company's social media accounts including social media marketing & engagement, as well as graphic design & content writing - Providing phone, live chat, and email customer support - Maintaining customer relationship management tools and database - Managing company's compliance with AML as prescribed by the Banko Sentral ng Pilipinas (Central Bank of the Philippines) - Processing customer onboarding and KYC verification - Planning company's growth initiatives - Collaborating with various teams and overseeing project deliverables - Providing executive assistant services to the founders and C-level executives Show less



Dragon Incorporation

• Hong Kong
• Financial Services
• 1 - 100 Employee

• Customer Service Manager

  • Feb 2018 - Jun 2019

  - Managing ICO from pre-sale through crowd sale - Processing bounty program claims - Managing client's blockchain communities - Managing client's social media marketing through collaboration in graphic design & content writing - Providing live chat and email customer support - Maintaining customer relationship management tools and database - Processed customer onboarding and KYC verification - Planning client's growth initiatives - Providing executive assistant services to the CEO Show less



Siglo

• Gibraltar

• Community Manager

  • Feb 2018 - Jul 2018

  - Managing ICO from pre-sale through crowd sale - Managing client's blockchain communities - Providing live chat customer support - Managing ICO from pre-sale through crowd sale - Managing client's blockchain communities - Providing live chat customer support



Yempo - Your Employees Offshore

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Social Media Specialist

  • Nov 2016 - Feb 2018

  - Managing client acquisition and sales - Analyzing current and future customers needs - Managing sales and marketing activities in the field of services offered by the company - Managing information and promotional materials preparation, both text and graphic - Managing newsletters and other mailing materials preparation - Building and executing social media strategies through competitive research, platform determination, benchmarking, messaging, and audience identification - Generating, editing, publishing, and sharing daily content (original text, images, video, or HTML) to build meaningful connections and encouraging community members to take action - Managing and optimizing company pages within each platform to increase the visibility of the company’s social content - Moderating all user-generated content in line with the moderation policy for each community - Creating editorial calendars and syndication schedules - Managing improvements by capturing and analyzing appropriate social data/metrics, insights, and best practices, and then acting on the information Show less



Optum (formerly Alere Wellbeing)

• Wellness and Fitness Services
• 700 & Above Employee

• Healthcare Specialist

  • Jul 2015 - Nov 2016

  - Responding to complex customer calls - Resolving customer service inquiries which could include: Benefit and Eligibility information Billing and Payment issues Customer material requests Physician assignments - Authorization for treatment Explanation of Benefits (EOB) Provide excellent customer service Constantly meet established productivity, schedule adherence, and quality standards - Responding to complex customer calls - Resolving customer service inquiries which could include: Benefit and Eligibility information Billing and Payment issues Customer material requests Physician assignments - Authorization for treatment Explanation of Benefits (EOB) Provide excellent customer service Constantly meet established productivity, schedule adherence, and quality standards



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Technical Support Specialist

  • Feb 2014 - Jul 2015

  - Answering incoming customer calls and providing assistance for registration, email creation, physical line signal testing, modem/filter set-up, plus email, browser, and modem troubleshooting - Interacting and coordinating with other departments to resolve customer issues - Determining further action or final completion on customer cases received - Offering additional products or services - Testing, analyzing and clearing customer reported trouble - Notating via a computer terminal - Interpreting customer records and repair tickets - Escalating customer trouble issues when appropriate Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Financial Advisor

  • Feb 2013 - Feb 2014

  - Serving as the human voice and personality behind the Citi brand providing quality customer service with every client interaction - Braking down information and identifying opportunities to gain client agreement and trust - Taking ownership of every client experience - Utilizing good judgment and understanding of company policy to effectively make decisions to resolve client issues - Achieving monthly individual and team-based targeted performance goals - Committing to treating clients and teammates with the utmost integrity and respect Show less



ePerformax Contact Centers & BPO

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Key Account Manager

  • Mar 2012 - Feb 2013

  - Managing and developing strong relationships with multiple merchants - Producing campaign optimization models to maximize revenue for the client - Holding recurring client meetings to create, test, and measure campaign optimizations - Analyzing and troubleshooting changes in campaign performance to ensure clients achieve optimal ROI - Selling / Promoting / Creating client incentives to adopt new products and services - Driving new product opportunities within by being the voice of the marketplace and technology trends Show less



Author Solutions, LLC

• United States
• Book and Periodical Publishing
• 300 - 400 Employee

• Publishing Specialist

  • Feb 2011 - Mar 2012

  - Handling calls and emails from authors - Reviewing author correspondence for instructions and implementation - Guiding authors through the production process - Ensuring time frames and service levels are met throughout the production process - Reviewing author materials submitted for completeness and requirements - Collecting production fees - Collaborating with designers to meet author expectations - Communicating best practices of the publishing industry to authors - Handling calls and emails from authors - Reviewing author correspondence for instructions and implementation - Guiding authors through the production process - Ensuring time frames and service levels are met throughout the production process - Reviewing author materials submitted for completeness and requirements - Collecting production fees - Collaborating with designers to meet author expectations - Communicating best practices of the publishing industry to authors



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Credit Risk Manager

  • Feb 2009 - Jan 2011

  - Leading, driving, supporting, and motivating a team of Customer Service Advisors in delivering contact experiences that exceed the customers' expectations while achieving Key Performance Indicator measures - Managing a team that handles incoming contacts about inquiries for telephony and broadband products and services via telephone and email - Becoming a role model of excellent performance through my performance and through the coaching of my team to establish and maintain a culture of customer-orientated business improvement - Balancing customer, commercial and employee objectives and ensure delivery of operational objectives Show less



Dynata

• United States
• Market Research
• 700 & Above Employee

• Operations Supervisor

  • May 2006 - Jan 2009

  - Establishing clear communication among all groups involved in the successful delivery of projects Implement strategies for completing new and ongoing projects to be delivered on time, on budget, and scope - Managing post-delivery project needs - Expanding and leveraging client relationships through an understanding of client objectives - Establishing clear communication among all groups involved in the successful delivery of projects Implement strategies for completing new and ongoing projects to be delivered on time, on budget, and scope - Managing post-delivery project needs - Expanding and leveraging client relationships through an understanding of client objectives