Experience

Interlaced.io

• United States
• Information Technology & Services
• 1 - 100 Employee

• Associate Director of Client Success

  • Feb 2023 - Present

  San Diego, California, United States • Leading a team of 5 CSMs to a record-breaking 99% retention rate • Directly supervising management of a book of business worth $12 million in ARR • Successfully achieving 100% quota attainment year-to-date across all team members • Providing guidance, mentorship, & leadership to CSM team through weekly training sessions • Utilizing technical expertise & sales acumen to bridge the knowledge gap for clients & internal teams

• Client Success Manager

  • Mar 2022 - Feb 2023

  San Diego, California, United States • Managed a book of 54 clients with a total responsibility of $3.3 million in RR per year • Closed over 30 deals including technical projects & account upsells for $250,000+ in revenue • Sole trusted advisor responsible for VIP clients with a company size of 200-1000 employees • Cultivated long-term partnerships with C-level executives through daily high-level strategy meetings • Sold security projects such as GDPR/CIS compliance, pen testing, & risk or vulnerability… Show more • Managed a book of 54 clients with a total responsibility of $3.3 million in RR per year • Closed over 30 deals including technical projects & account upsells for $250,000+ in revenue • Sole trusted advisor responsible for VIP clients with a company size of 200-1000 employees • Cultivated long-term partnerships with C-level executives through daily high-level strategy meetings • Sold security projects such as GDPR/CIS compliance, pen testing, & risk or vulnerability assessments • Sold security solutions like SentinelOne, Bitdefender, Onelogin, Zix, Ironscales, Datto, & Rocketcyber

• Systems Engineer II

  • Nov 2021 - Mar 2022

  San Diego, California, United States • Lead engineer on 10+ projects such as data migration, SSO rollout, AV deployment, & CIS compliance • Handled MDM, patching, scripting, & security controls for 10,000+ Mac, Windows, & Linux endpoints • Managed 8,000+ macOS & iOS devices using Addigy, Jamf Pro, Kandji, Jumpcloud, ABE, & Intune • Implemented over 100 macOS controls in custom MDM policies certified for CIS & SOC 2 compliance • Primary engineer trusted with managing at-risk clients through developing… Show more • Lead engineer on 10+ projects such as data migration, SSO rollout, AV deployment, & CIS compliance • Handled MDM, patching, scripting, & security controls for 10,000+ Mac, Windows, & Linux endpoints • Managed 8,000+ macOS & iOS devices using Addigy, Jamf Pro, Kandji, Jumpcloud, ABE, & Intune • Implemented over 100 macOS controls in custom MDM policies certified for CIS & SOC 2 compliance • Primary engineer trusted with managing at-risk clients through developing service improvement plans

• Systems Engineer I

  • Aug 2021 - Nov 2021

  San Diego, California, United States • Solved 45 Zendesk tickets in one day to set the all-time company record • Led all tiers of the engineering & support team in daily tickets solved for entirety of tenure • Responsible for the initial touch on every client ticket for a total of up to 200 tickets daily • Configured 50+ shell scripts for automation used by other engineers daily in Addigy MDM • Shadowed & assisted Director of IT for 2 hours daily on high level projects & escalations



Carollo Engineers

• United States
• Environmental Services
• 700 & Above Employee

• IT Support Technician

  • May 2018 - Aug 2021

  Walnut Creek, CA & San Diego, CA • Provided phone, email, & in-person support for users ranging from engineers to C-Suite executives • Acted as the sole first tier of support responsible for all initial investigation on inbound tickets • Built out Windows images with compliance controls & deployed them with SCCM to 250+ endpoints • Solved up to 10 tickets daily through SCSM for various hardware, OS, server, & cloud issues • Emerged as the go-to technician for senior engineers & executives due to… Show more • Provided phone, email, & in-person support for users ranging from engineers to C-Suite executives • Acted as the sole first tier of support responsible for all initial investigation on inbound tickets • Built out Windows images with compliance controls & deployed them with SCCM to 250+ endpoints • Solved up to 10 tickets daily through SCSM for various hardware, OS, server, & cloud issues • Emerged as the go-to technician for senior engineers & executives due to consistent service excellence Show less