Experience

University of Illinois at Chicago

• Chicago, IL, États-Unis

• Civil Servant

  • Nov 2019 - Present



Chicago Public Schools

• Chicago, Illinois, États-Unis

• Paraprofessional Educator

  • Sep 2018 - May 2019



State of Illinois

• Chicago, Illinois, États-Unis

• Motor Vehicle Clerk

  • Jul 2017 - Oct 2017



Social Security Administration

• Région de Chicago, États-Unis

• Technical Support Technician

  • Jul 2015 - Jun 2017



Illinois Secretary of State

• Région de Chicago, États-Unis

• Public Service Representative

  • Apr 2011 - Sep 2015



Bank of America

• Sales and Service Specialist

  • Apr 2010 - Sep 2010

  Greeted and welcomed customers at reception desk, directed customers to appropriate specialist, screened telephone calls and received messages for later delivery, received deliveries and arranged for shipment pick up. Prepared items for shipment not limited to but including processing postage online, labeling, scheduling for pick up, receiving items, stocking received items in designated place, processed inter-department mail items, received and delivered mail to addressees. Established business relationships by opening and servicing bank accounts and conducting a comprehensive financial review to uncover needs, build rapport and recommend best fit products and services. Conducted regular quality and service calls to clients, ensuring satisfaction with accounts while uncovering opportunities to deepen relationships. Processed loan applications, gathering necessary information from client while acting as liaison between loan underwriters and clients. Executed financial transactions such as wire transfers, commercial deposits, withdrawals, GL debit and crediting. Acted as Executor of Customer Service Claims for banking center and responsible for providing updates on claims status to customers and fellow colleagues to ensure quality and customer satisfaction. Ensured Customer delight in every customer interaction exceeded expected standards while coaching fellow colleagues when room for improvement was identified. Show less



Citigroup

• Financial Associate

  • Apr 2006 - Apr 2010

  Processed financial transactions such as international and domestic wire transfers, loan funding, GL debits and credits, bond redemption, IRA disbursements, fee assessments. Identified customer referral opportunities (bank products, services, etc.) Performed administrative duties such as appointment scheduling, call screening, follow-ups and cold calling. Served as information clerk of branch office during coverage of reception desk. Ensured banking center compliance with federal regulations and performed daily monitoring and reconciling of banking center business account portfolio identifying discrepancies. Responsible for receiving and sorting branch mail and delivering to addressees, performed shipping duties, obtained proper postage for outgoing parcels, placed appropriate labels on envelopes and boxes. Conducted regular quality calls with clients to ensure customer satisfaction. Assisted management with the coordination of community events aimed at promoting company exposure and relationship building (heavy use in Microsoft Office Suite for these tasks including but not limited to Outlook, Excel, Power Point, Word) Show less



Ambit Energy

• Marketing Consultant

  • May 2008 - May 2009



Walgreens

• Senior Photo Specialist

  • May 2002 - Sep 2005

  Operation and management of one hour photo lab (i.e. accurate and prompt processing of photo developing orders, providing instructions on job tasks to subordinate employees, performed maintenance of photo processing equipment). Provided exceptional customer service and established relationships with clients Assisted in merchandising, store inventory and product ordering. Received weekly warehouse deliveries (i.e. unloading trucks, stacking totes and boxes in pallets, stored merchandise in designated area, stocked shelves). Maintained store signage and displays. Performed weekly and monthly inventories and reported any discrepancies to store management. Created customer profiles on store digital database system. Performed cashiering functions as required Assisted management in administration of photo department (i.e. Completing and filing reports, sales sheets, expense lists, employee performance reviews, etc). Show less