Experience

SGME
• France
• Consumer Services
• 1 - 100 Employee
• Supervisor

  • Apr 2014 - Present


Mocciani

• Retail
• 1 - 100 Employee

• Manager

  • 2012 - 2014

  • Mystery shopping: Increase MS results from 75% to 90% • Retail excellence management system: Outlet evaluation through REMS and give my outlet standard up to 85%, through this system my outlet get strong in operations, sales, customer services, MS, inventories , etc • Surprise Audits: Conduct surprise audits twice in a months as surprise to keep strong grip on micro level issues and outlet internal affairs (inventory, staff, cash, discipline) • Budgeting: Introduce MCCI (Major cast cutting initiative plans) to reduce unnecessary overheads, • HR policies & Operations manuals: Review old HR policy and operation manuals and made effective changes with the consultation of Area managers and HR Manager, Staff Training, Staff Problems, Staff motivation, staff Incentives. • Introduction of SIP for sales staff: introduce small incentive plans for sales staff motivations • Products: Product Mix Plan, product availability. • Store Displays: Visual Merchandising /displays, shelve value, Event planning. • Customer Services: special care for member customers. Club member’s affairs and management of customer database. • Marketing: manage the productivity of the marketing plans and projects • Monitor, review and report on all marketing activity and results • Proven experience in customer and market research • Liaising and networking with a range of stakeholders including customers, colleagues, • Maintaining and updating customer databases; • Organizing and attending events such as conferences, seminars, receptions and exhibitions; • Conducting market research such as customer questionnaires and focus groups; • Contributing to, and developing, marketing plans and strategies; • Monitoring competitor activity; • Targets: Achieve discount sales targets twice 2012, Achieved 1st,2nd quarter sales targets for year 2012-2013 Show less



Firdous Concept Stores

• Assistant Manager

  • 2010 - 2012

  Worked as Assistant Branch Manager, • Manage 75000 pcs inventory • Staff training and grooming • Introduce make to order system in branch for customize orders • Achieved Mega discounts events twice and give record sales of 30 million in both • Import product selection with CM, and pricing with merchandising dept • Create 10,000 loyal customer • Looking cash related matters • Branch display with the coordination of designers • Branch Accounts • Branch Admin • Branch Operations Show less