Arshiya Shireen S Ali
Senior Technical Support Engineer at Cytel- Claim this Profile
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Bio
Md. Mobinul Islam Mobin
Arshiya and I worked together on Some Azure Services and I was lucky to have her. She consistently gave 100 percent effort to resolve these all issues and played an important role in ensuring that we completed all tasks on time. She had excellent Technological and time management skills and had an efficiency for keeping everything under control and productive during bitter situations. Her work is always top-notch. and anyone would be lucky to have Arshiya.
Pramod Prasad
One the best resource who does any task on time. Team player, motivated and self driven.
Md. Mobinul Islam Mobin
Arshiya and I worked together on Some Azure Services and I was lucky to have her. She consistently gave 100 percent effort to resolve these all issues and played an important role in ensuring that we completed all tasks on time. She had excellent Technological and time management skills and had an efficiency for keeping everything under control and productive during bitter situations. Her work is always top-notch. and anyone would be lucky to have Arshiya.
Pramod Prasad
One the best resource who does any task on time. Team player, motivated and self driven.
Md. Mobinul Islam Mobin
Arshiya and I worked together on Some Azure Services and I was lucky to have her. She consistently gave 100 percent effort to resolve these all issues and played an important role in ensuring that we completed all tasks on time. She had excellent Technological and time management skills and had an efficiency for keeping everything under control and productive during bitter situations. Her work is always top-notch. and anyone would be lucky to have Arshiya.
Pramod Prasad
One the best resource who does any task on time. Team player, motivated and self driven.
Md. Mobinul Islam Mobin
Arshiya and I worked together on Some Azure Services and I was lucky to have her. She consistently gave 100 percent effort to resolve these all issues and played an important role in ensuring that we completed all tasks on time. She had excellent Technological and time management skills and had an efficiency for keeping everything under control and productive during bitter situations. Her work is always top-notch. and anyone would be lucky to have Arshiya.
Pramod Prasad
One the best resource who does any task on time. Team player, motivated and self driven.
Experience
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Cytel
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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Senior Technical Support Engineer
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Nov 2022 - Present
Providing exceptional application and technical support to customers via phone, chat, and support portal using remote assistance tools. Recommend software application functionality and suggest improvements based on incident trends and customer feedback. Establishing root cause analysis of incidents. Working with cross-functional teams to resolve issues. Taking ownership of support incidents to ensure SLA’s are met or exceeded. Creating and updating knowledgebase articles and FAQ’s. Documenting all activities in a professional manner within the support incident tracking system. learning new skills/techniques/processes. Participate in after-hours on-call rotations. Show less
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Mindtree
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India
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Information Technology & Services
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700 & Above Employee
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ASMS Premium Support Engineer
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Mar 2021 - Aug 2022
Role and Responsibilities: Provide business critical support to Azure Primer customers around the world through various support offerings. Escalation handling Mentoring New Joiner Session on Bin management and other training module Understanding of the Azure Platform Online Account/Login troubleshooting Windows Azure portal handling Subject Matter Expert in Azure Platform services, technologies, offerings, and billing platform Resolve difficult customer issues; directly supports customers through telephone, email, and chat services; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the Azure architecture and offerings to provide customer resolution and proactive customer recommendations. Show less
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Concentrix
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical support advisor for iOS device
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Oct 2020 - Mar 2021
Role and Responsibilities: Technical support advisor for iOS device Process: Avalon (Apple iOS) I worked at Concentrix as a technical support advisor for all simple and complex iOS related queries. Collect information and engage in complex problems as well as working with team members asking and answering inquiries. Integrating, aiding support for and troubleshooting Apple products in dynamic environments. Using client and device management tools Helping the customer with, backup/restore operations, Slow performance troubleshooting, Customer relationship, and payment concerns Serve as Senior-level Escalation point for L1 Advisors Seek out new learning experiences by attending training on product development and process updates Show less
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Bismi SEO & Web Design
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India
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Software Development
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Technical Support Manager
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Jun 2018 - Jul 2020
Role and Responsibilities: 1.Technical Support Manager Designing E-commerce and general websites based on requirement usingword-press web technology. Handling multiple teams of Support and designer. Handling smooth process of Projects. 2.Technical Tasks Set up and configuring Outlook General troubleshooting of gadgets System up-gradation for smooth performance Software and Plugin installation Processing Site backup Performing Virus Scan Performing site migration SSL Certification installations Mapping domains with server Setting up Payment gateway Show less
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Bismi SEO & Web Design
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India
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Software Development
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Technical Support and web designer
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Jun 2014 - Jul 2015
1. Review the various original vouchers transferred by the cashier, and compile the accounting vouchers after the review is correct. 2. Register various detailed ledgers according to the accounting vouchers. 3. Make accrual, amortization, and carry-forward accounting vouchers at the end of the month, summarize all accounting vouchers, prepare a summary sheet of accounting vouchers, and register the general ledger according to the summary sheet of accounting vouchers. 4. Checkout and reconciliation. Make sure that the account card is consistent, the accounts are consistent, and the accounts are consistent. 5. Prepare accounting statements to ensure accurate numbers and complete content, and analyze and explain. 6. Bind the accounting vouchers into a book and keep them properly. Show less
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Education
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2015 - 2018
Carlox Teacher's University, Ahmedabad
Bachelor's degree, Computer and Information Sciences and Support Services -
2014 - 2017
Mangalore Institute of Technology and Engineering, Mangalore, India
Bachelor's degree, Computer Engineering -
2011 - 2014
Svk Polytechnic
Diploma in Computer Science and Engineering, Computer and Information Sciences and Support Services
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