Experience

SalesCode.ai

• India
• Software Development
• 100 - 200 Employee

• Technical Support Engineer

  • Aug 2023 - Present

• Customer Service Specialist

  • Jan 2022 - Sep 2023

  SalesCode.ai, Guarantees Sales Uplift for CPG companies. We are the world’s first intelligent RTM platform and our future-ready solutions include AI for SFA, AI-powered eB2B and Next-Gen SFA.We are proud to partner with 8 out of 15 leading CPG companies, including ITC, Mondelez, P&G, Coca-Cola, Perfetti, MARS, Pepsico, and Reckitt.We have executed 1B+ transactions with 1.2M+ users across 65+ CPG brands spread across 18+ countries. SalesCode.ai (formerly known as ApplicateAI) has won several accolades such as Nasscom AI GameChangers Award, Nasscom Retail-Tech Award for multi-principal eB2B platform, CIO Choice Award among others.Led by CPG and tech veterans, we are a team of 175+ professionals, with offices in Gurugram and Bangalore.Welcome to The New CODE of CPG Sales!!#AIforSales #eB2B #NextGenSFA #AIforCPG•Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to Ensure.•Coordinating between customers & Technical team in order to provide on-time solutions to their queries.•Manage large amounts of incoming calls•Handle complaints, and provide appropriate solutions and alternatives within the time•limits and follow-up to ensure resolution.•Keep records of customer interactions, process customer accounts, and file documents•Resolve customer complaints via phone, email, and mail.•Ability to multitask, prioritize and manage time effectively•Customer requirements gathering and engagement Show less



Realfinity Realty

• India
• Real Estate
• 1 - 100 Employee

• Business Development Executive

  • Jan 2021 - Jan 2022

  •Reviewed and analyzed property listings and served as a representative for clients, ensuring the all-time great customer experience. •Provided beneficial advice and support to clients, negotiated leases/investments and contracts, and maintained formal documents and records. •Conducted site visits, promoted properties, and executed other duties as assigned by managers. •Ranked as a #1 Real Estate Sales Representative for meeting and exceeding all goals and objectives. •Client dealing face-to-face in the office. •Handle Client Transfer cases for all Projects. •Coordination with Operations, Finance & Sales department in resolving Customer queries, requests, and complaints over the phone and e-mails. Show less



Tradexl Media Pvt Ltd

• 1 - 100 Employee

• Web Designer

  • Aug 2018 - Sep 2019

  Execute all visual design stages from concept to final hand-off to engineering Conceptualize original website design ideas that bring simplicity and user friendliness to complex roadblocks Create wireframes, storyboards, user flows, process flows and site maps to communicate interaction and design ideas Present and defend designs and key deliverables to peers and executive level stakeholders Establish and promote design guidelines, best practices and standards Execute all visual design stages from concept to final hand-off to engineering Conceptualize original website design ideas that bring simplicity and user friendliness to complex roadblocks Create wireframes, storyboards, user flows, process flows and site maps to communicate interaction and design ideas Present and defend designs and key deliverables to peers and executive level stakeholders Establish and promote design guidelines, best practices and standards