Experience

Scaler

• India
• E-Learning Providers
• 700 & Above Employee

• Associate Manager Business Development

  • Mar 2022 - Present



WhiteHat Jr

• India
• E-Learning Providers
• 700 & Above Employee

• Sales Manager

  • Sep 2020 - Mar 2022

  - Consistently over achieving targets week on week by utilizing skills to generate revenue from the leads assigned. - Awarded twice as the Top Sales performer in the Sales Team from the CEO of the company & President Sales. - Accountable for driving Team with conversions, targets etc. in the absence of a Team Leader. - Diligently performing activities of an Asst. Team leader as and when required in the team. - Performing and achieving targets week on week. Exceeding targets for New Sales, Referrals or Renewals, in an individual contributory role. - Generating rapport with clients; building a strong relationship with customers; and closing deals. - Monitoring team operations and helping the team grow in all verticals. - Close monitoring on the revenue and ensuring proper grooming of the team in order to deliver and reach the targets. - Quick learner with strong negotiating skills, exhibiting the ability to showcase the offerings in a compelling way. - Fluent in English and Hindi, ability and willingness to deliver in a high-pressure environment. - Excellent communication, interpersonal, problem-solving, presentation, and organisational skills. - Comfortable with changing shift timings in order to serve customers better. - Working knowledge of Salesforce, Salesken, Spreadsheets (Excel, Google Sheets ) and PowerPoint. - Ability to balance persuasion with professionalism. - Strong business acumen and work ethics. Show less



Forest Essentials

• India
• Retail
• 400 - 500 Employee

• Deputy Manager Operations

  • Dec 2018 - Jun 2020

  - Looking after operations for Glass House on the Ganges, Rishikesh - Brand Representative of Forest Essentials: Meeting guests and delegates at national and international level; interacting with various companies and different directorates of several departments of the state of Uttarakhand; and thereby branding the company in the capacity of post designated for - Responsible for smooth operations of the company including the Glass House on the Ganges (Resort), three Factories of Forest Essentials, a Govt. School managed by Forest Essentials. All operations pertaining to any company’s needs and requirement. Responsible for Amrit Kashi – The only Spa in the world by Forest Essentials and a Retail Outlet. - Responsible to meet the daily Sales and monthly targets. - Brand Representation - Events, Conferences, Summits, Visits and any other external representation as required. - Responsible for all the regulatory work of the company, ensuring timely procurement of all the licenses. - Dealing with government agencies and strengthening existing relationships. - Project Management and Coordination- ensuring timelines are reported back and met where ever needed. - Accomplishing the tasks …Any assignment as assigned by the CMD from time to time. Lead, direct and supervise the team in creating and delivering a personalized and excellent customer experience. - To keep the operations dynamic. - Ensured that all SOPs and service cycles are followed as specified. - All customer complaints responded to with genuine care, ensuring that the customer feels heard, comforted and satisfied with the resolution. - To manage the team rosters, leaves and attendance. - Reconciliation of the daily & annual sales/cash. Show less



Forest Essentials

• India
• Retail
• 400 - 500 Employee

• Assistant Operations Manager

  • Sep 2017 - Dec 2017

  - Managing Amrit Kashi – The Spa. The only Spa in the world by Forest Essentials. - Looking after the property Glass House on the Ganges owned by Forest Essentials given on lease to Neemrana Resorts. - Reporting to the management on a weekly basis for updates and discussions. - Looking after the factories Liaoning work with the Govt. Officials of Uttarakhand. - Taking care of the licenses of the factories in time. - Working closely with the management with pride to let the company grow and expand in all possible ways. - Attending Events, Conferences and Summits on being the face of the company. - Meeting people and delivering a role of a Brand Ambassador of the company. - Implementing and maintaining the brand standards of the company & concepts for the team. - Motivating and maintaining good staff relations by ensuring healthy work environment within the team - Responsible for daily functioning of the Spa. - Reviewing the hotel sales reports being sent on a day to day basis by them and keeping a close watch on the Occupancy, Arrivals & Departures. - Managing a retail outlet within the property by Forest Essentials - Responsible for the yearly appraisals of the staff. - Developing a training agenda for the staff on a monthly basis, ensuring it’s follow up on a day to day basis. - Team management. Show less



The Oberoi Group

• India
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Aug 2016 - Sep 2017

  - Handling the duties of shift in charge in the capacity of a Supervisor - Handling the team. - In charge of team’s Trainings & Development. - Identified as the sole Departmental Trainer for the Front Office Team. - Underwent a training program conducted by the Oberoi Corporate Office and was chosen as the “Certified Departmental Trainer” based on my abilities and relations with the team. - Enthusiastic professional who had appreciated and credited the team, always to boost up their morale. - Developing of “Learning and Development Modules and Sessions” for enhancing team learning & understanding. - Played a vital role during the pre-opening phase and the overall departmental set-up. Actively engaged in compiling SOP’s, induction/training and preparing training calendars/priorities. - Actively participated in implementing and setting up the processes with the Front Office Manager. - Effective planner in the well-organized system and had expertise in mapping out the obstacles pertaining to the guests and the team. - Implementing and maintaining the brand standards of the company & concept through departmental training. Show less



Vana, Dehradun, India

• India
• Health, Wellness & Fitness
• 1 - 100 Employee

• Team Coordinator

  • Jun 2015 - Jun 2016

  - Handling the duties of Shift in-charge in the capacity of Team Coordinator - Mapping the training plan for each Team Member - Implementing and maintaining the brand standards of the company & concept through departmental training - Preparing the logistics for the coming arrivals - Preparation of the month end reports - Ensuring that the job learning and development is imparted to all team members. Keeping a close review on team member skills, learning in the department on weekly & monthly basis Show less



Vana, Malsi Estate

• Hospitality
• 1 - 100 Employee

• Team Member - Front Office

  • Jun 2013 - Jun 2015

  - Played a vital role during the pre-opening phase and the overall departmental set-up. Actively played an important role in compiling SOP’s, month-end-reports, induction/training and preparing training calendars/priorities. - Set up of the various areas of Front Office such as concierge, in-house boutique, business center and the Arrival Pavilion - Prepared & presented various power Point Presentations - Handled telephone operators/Retreat Services - Took retreat tours of the guests (Property show-rounds) - Shouldered additional responsibilities i.e., store inventory (collaterals), fleet of cars, Equipment maintenance reports - Handled Vana Travel Desk (VME Travels) for internal guests based at Delhi, suppliers, vendors, Vana head office guests. - Organized training schedules & programs for the new team members - Coordinated with the Team Leaders in the process of setting up of the Department - Assisted the Team leaders in preparing the SOP’s at pre-opening stage - Actively participated in the key events at the retreat i.e. The global spa & wellness summit held in October, 2013; The official Vana Launch held on January, 4th, 2014 - Handled Concierge & Front desk, including check-ins & check –outs/cashiering - Worked on various property management systems i.e., Intellispa, Vicas, Ving card, Micros, Opera - Worked on prolific so as to maintain the store inventory to meet out day to day functioning smoothly for the Department - Liaisioned with the various departments of the state Government of Uttarakhand i.e., FRRO, RTO etc. - Handled telephonic enquiries pertaining to the reservations of the guests & general Retreat enquiries - Took up the night auditing task on a regular basis and imparted the training w.r.t. the same - Maintained a high level of product and service knowledge in order to explain and sell services and facilities to guest Show less



The Oberoi, Udaivilas

• Industrial Trainee

  • Mar 2011 - Sep 2011

  Covered all the 04 core branches... Covered all the 04 core branches...