Experience

Cinnamon Life Integrated Resort

• Sri Lanka
• Travel Arrangements
• 1 - 100 Employee

• Assistant Front Office Manager

  • Apr 2022 - Present

  Responsible for coordinating with all departments and implementing the OPMS Cloud and Simphony POS project. Compliance with all front office policies, procedures, and standards. Creating staff development, training, scheduling, and manages for the whole operation. Maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs. Achievements: -  Employee of the Month - November 2022 Responsible for coordinating with all departments and implementing the OPMS Cloud and Simphony POS project. Compliance with all front office policies, procedures, and standards. Creating staff development, training, scheduling, and manages for the whole operation. Maintaining an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs. Achievements: -  Employee of the Month - November 2022



Shangri-La Group

• Hong Kong
• Hospitality
• 700 & Above Employee

• Duty Manager

  • Oct 2017 - Apr 2022

  I began working for Shangri-la Colombo at its preopening stage as Service Leader and was subsequently promoted to the Duty Manager position. Throughout my tenure of four and a half years at the hotel, I have been an integral part of numerous, significant Front Office projects. Achievements: -  Safe and secure certification - May 2020  Customer Delight program - November 2019, January 2019, August 2018, July 2018, June 2018, May 2018  Recognition of extraordinary efforts in highest revenue - November 2019, March 2019  Rising star for generating the highest revenue - May 2018  Highest golden circle en-roller - January 2020, December 2019, November 2019  Appreciation for going beyond the call of duty to ensure Shangri-La hotel resumes its operation back in a smooth manner - July 2019  Pre-opening experience of Shangri-La hotel Colombo - November 2017  Completing the Shangri-La care program - October 2017 Show less



Cinnamon Grand Colombo

• Sri Lanka
• Hospitality
• 200 - 300 Employee

• Guest Service Executive / Guest Service Officer

  • Sep 2015 - Oct 2017

  I began as a Guest Service Officer, Managed the front desk operations as a Shift Leader and handled multiple groups and Airline crew. Responded to guest requests promptly and professionally. Maintained stock inventories on all stationaries and equipment’s. Promoted as a Guest Service Executive to handle all personalized check-in and check-outs, manage airport transfers for all guests including VIPs on the Executive floor and was responsible in maintaining and updating all lounge inventories.

• Commi – 3 (Hot Kitchen) / Trainee (Pastry Kitchen)

  • Jan 2012 - Sep 2015

  • Preparation of all recipes according to international hotel standards• Working within the food preparation team and adapting to any workstation under the direction of Senior Chefs• Assist in buffet, and breakfast preparations and show cooking of the main restaurants in the hotel when required• Preparations of savories and bakery items that service In-house dining• Ensuring that food hygiene and preparation standards are always adhered to• Ensure maintenance of the highest standards and consistent quality in the daily preparation• Always keep the work area in hygienic conditions according to the rules set by the hotel• Basic knowledge of health & safety in the workplace Show less



Perfect Digital Imaging Services (Pvt) Ltd.

• Sri Lanka

• Assistant Accountant, Studio Photographer and Graphic Designer

  • May 2006 - Oct 2010

  Managed the day-to-day sales account of the company and maintained records of purchase orders and stock inventories also handled many wedding coverage and indoor photography, undertaking more than 30 assignments. Used industry-standard photo-editing software, such as Adobe Photoshop and CorelDraw to design wedding albums, portraits, and restoration of photos. Managed the day-to-day sales account of the company and maintained records of purchase orders and stock inventories also handled many wedding coverage and indoor photography, undertaking more than 30 assignments. Used industry-standard photo-editing software, such as Adobe Photoshop and CorelDraw to design wedding albums, portraits, and restoration of photos.