Senior Security Analyst

• Apr 2023 - Present

Senior Cloud Administrator

• Nov 2022 - Present

Technical Support Team Lead

• Mar 2022 - Nov 2022

• Manage the technical team including scheduling of break / fix, service request and projects.• Resolve L2 and L3 escalations.• Review new products and technologies.• Manage the technical teams training and development.• Continually update technical Best Practices.• Working with sales team to focus on business development.• Monthly meeting with board of directors to review upcoming work, leads and client onboarding.

Network and Systems Engineer

• Jul 2018 - Apr 2022

• Configuring Microsoft Azure conditional access policies to enforce MFA, block basic authentication, etc.• Securing Azure resources by configuring network security groups.• Configuring Azure AD connect and implementing Password Hash Syncs with Azure AD .• Configuring firewalls following company best practises.• Good knowledge on PaloAlto firewall configuration- management functions via CLI, Configure address, service, user, and application objects. Configure LDAP authentication with on-prem AD. Configure security policies, Perform PAN-OS updates, backups and restores.• Configuring WatchGuard firewalls and WAPs with cloud-based management platforms to review, manage and troubleshoot issues such as system performance or connectivity.• Configuring Aruba, TP-Link WAPs and enabling RF optimizations (client load balancing, Smart Steering, and Band Steering).• Administering content inspection security services to inspect and permit / deny HTTPs network traffic.• Configuring cloud-based services such as DNS filtering to block connections and protect network from attacks.• Monitoring firewall logs to detect abnormal usage of network bandwidth, isolate and develop measures and strategies to optimize performance.• Configuring VPN using SSL and IKEv2 with server and serverless managed clients.• Configuring VPN to use Multi Factor Authentications services via a mobile application or hardware token.• Configuring IKEv2 VPN allowing for network logon via network programming and power shell scripts.• Configuring and enabling ZTNA technology on VPN's.• Setting up DHCP server reservations for remote access to network resources.• Configuring multiple internet connections to a router / firewall, link monitors and SD-WAN• Configuring a router / firewall for Failover Multi-WAN.• Configuring network devices with VLAN, allowing for isolated and secured networks.• Consulting with clients to identify and specify system requirements and design overall network solutions. Show less

IT Systems and Network Engineer

• Feb 2018 - Jul 2018

• Implement Server and Network Development plan across 3 Campuses in Melbourne. • Configuring CISCO switch trunks on Catalyst 3800 switches, stacking switches to route traffic between different floors. • Installation of Virtualisation software (VMware) on physical server and creating multiple VMs. • Implementation, installation, configuration, testing, maintenance, and administration of new and upgraded networks, software database applications, server, and workstations. • Maintenance of network printers, setting up Paper cut for authenticated users. • Creating maintaining email accounts in Google suite and Moodle for the staff and students. • Providing support to the employees and students with respect to the IT issues. • Schedule backup and Maintenance of Windows Servers & databases. • Implement Server and Network Development plan across 3 Campuses in Melbourne. • Administration of Cisco Unified Call Manager by creating and updating accounts in CUCM, dial plans, configuring IP Phones. Show less

IT Engineer at SAUDI ARAMCO

• May 2014 - Jan 2018

• Configure UPS alerts during power failure. • Raising and maintaining Incident tickets and problem logs. • Installation and configuration of operating systems, patches and drivers required. • Configuration and maintenance of network printer devices, to give access to registered groups and to manage unauthorized access. • Installation and configuration of operating systems, patches and drivers required. • Documentation of sanitized machines. • Performing upgrades, installing software’s, drivers on the client’s workstations. Supporting software applications, e-mail, Internet, Intranet connections, as well as hardware/peripherals. • Ensuring connectivity by providing troubleshooting network and desktop problems, emergencies. • Creating training documentation of different communication systems, conducting training sessions and classes • Scheduling and verifying successful backups of system files and data on hard disks, performing file archival and purge as necessary, establishing policies and procedures for disaster recovery and security of the system. • Analyse network connectivity at offshore sites, to ensure VPN configuration is enabled to connect devices to the network securely. • Recommend network and server improvements at project sites. • Liaise with department management to prepare and maintain documentation of network, printer, desktop inventory, recording diagnosis and resolutions on critical network faults and applying modifications to maintain business operations. • Perform security upgrades on workstations, analyse outdated devices and report vulnerability to higher management. Show less

IT Support Associate

• Aug 2011 - Jan 2014

• Monitor and test network performance for potential bottlenecks, identify possible solutions • Install, configure, and maintain PCs and servers, networking equipment, and network operating systems. • Scheduling upgrades to all devices. • Securing network by enforcing security policies • Implementing best practice security policies which address the business need while protecting the vital corporate assets. • Maintenance of hardware and software and related infrastructure, based on Microsoft technologies operating system • Prepare and document standard operating procedures and protocols. • Troubleshooting and installation of accounting programs like AFSYS, IBOX technologies, EXTREME and FOCUS. • Configure, monitor, and maintain email applications or virus protection software. • Load computer tapes and disks and install software and printer paper or forms. Show less