Experience

Class Technology Solutions Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Assistant Network Manager

  • Dec 2018 - Present

  EMPLOYMENT HISTORYCurrent Skills:Hyper-V VirtualizationWindows Server, Active Directory, MS Office, Group Policies, Windows MigrationDec 18 – Present Class Technology Solutions based @ Sacred Heart Language CollegeIT EngineerResponsible for the following:All physical and virtual serversEnsuring updates and patches applied without impact to the live environment during peak hoursCreating GPO’s to assist in software deployment or improve a serviceRemote access to servers to implement planned updates/changesCarry out daily checks on servers and storage. Ensure storage availability for staff and students and amend where necessary.Monitor network backups and manage where requiredTo keep a record of all works carried out at online SharePointSome network patching carried outIP Phone installation and some minor programming on the MITEL serverChange out projector bulbs and clean/air dust filters. Re-calibrate where necessaryTaking ownership of PC/Laptop issues. Upgrade/replace where necessary.WIFI: Some management of the Aruba wireless controllers Managed the school windows migration project from design, test and implementManage the school’s SmartScreen upgrade project from acquiring quotes to installation and supportOverseeing the network switch upgrade project Sole individual responsible for the entire IT infrastructure of the college



Kingston University

• United Kingdom
• Higher Education
• 700 & Above Employee

• End User Support Technician

  • Sep 2014 - Oct 2016

  Managed IT stock deliveries and recording the assets on spreadsheet.Raising purchase orders in line with the university policiesObtaining best quote from several suppliers before raising ordersPreparing laptops/desktops for imaging and testing before arranging for shipment to other campuses in agreement with end-user or managerLectern upgrade project during the winter of 2014 until early 2015 and at times prioritizing this during student lectures/exams.Worked alongside IMAC coordinator and End Point Device manager to plan weekend and evening staff PC moves. The project was to spec up the desktop PC’s/LaptopsAssisting third-party contractors in bulk upgrades of PC’sProviding assistance to colleagues and contractors in upgrading IT equipment in student computer labsVMWare Mirage to image computers/laptops along with INFOBLOX for DHCP/IP Configuration across the university networkEncrypting laptops for bitlockerTraining staff users on their IT equipmentUsed CASPER to image mac laptops/desktops



University of West London

• United Kingdom
• Higher Education
• 700 & Above Employee

• IT Support Analyst

  • Nov 1999 - Jul 2013

  Worked in a 2nd/3rd line capacity roleSupported MAC and Windows environment and MS office knowledge was essential to this role as customers consisted of both university staff and students and paying particular attention to BYOD devicesSupervised contractors for on-site repair Remote administering PC’s using VNC tools & Microsoft Remote DesktopDelegated tasks to other colleagues to efficiently manage support callsPerformed printer hardware maintenance/repairCreated PC images across a range of different hardware platforms and uploaded these onto a server for university wide useSoftware installation and hardware upgrades where needed.Synchronizing two image servers for backup and disaster recoveryMigrated users to join the MS active directory domain



ICL Group

• Russian Federation
• IT Services and IT Consulting
• 200 - 300 Employee

• Support Technician

  • Sep 1997 - Dec 1999

  Installed operating systems and MS office on Compaq PC’s for deployment on student desksInstalled network cards and configuring the software for use on the university networkConfiguring TCP/IP for web accessUsed Dr Solomon’s Anti-Virus for virus detection and removal from student disksDeveloped user guides for students on how to make use of MS office and the internet Installed operating systems and MS office on Compaq PC’s for deployment on student desksInstalled network cards and configuring the software for use on the university networkConfiguring TCP/IP for web accessUsed Dr Solomon’s Anti-Virus for virus detection and removal from student disksDeveloped user guides for students on how to make use of MS office and the internet