Arseniy Barmin

Technical Business Operations Analyst at Flatfile
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Contact Information
us****@****om
(386) 825-5501
Location
Ljubljana, Ljubljana, Slovenia, SI
Languages
  • Russian Native or bilingual proficiency
  • English Full professional proficiency
  • French Limited working proficiency
  • Slovene Limited working proficiency

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Lisa Paredes

Arseniy came into our team to organize and set up our Hubspot system for our global sales team and partners across regions. He delivered results in the expected timeline while working in a fast-paced startup environment where priorities shift constantly. He is responsible and quick to offer help and shift focuses when needed. He provided a clear value to our team as we continue to grow.

Matthias Booten

During my studies in California, I had the good fortune to work with Arseniy. I know him to be a hard worker, whom dedicates himself to all aspects of any task he undertakes. Both active in student clubs and study groups alike, Arseniy has displayed high organizational capabilities paired with analytical abilities that bring him to the forefront of decision making and contribution. I especially appreciate how he manages to combine his sense of progress with a warm sense of humor. I am sure any organization that has Arseniy in their midst will find him to be a driven worker whom strives to make a difference. I wish you all the best, Arseniy, and will follow your career with great interest.

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Credentials

  • Tableau Analyst
    Tableau Software
    Jul, 2020
    - Nov, 2024
  • Salesforce Profeciency Pack for Administrators
    Salesforce
    Aug, 2019
    - Nov, 2024
  • PwC Pitch Challenge - Winning Team
    PwC
    Jan, 2019
    - Nov, 2024

Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Technical Business Operations Analyst
      • Jun 2022 - Present

      ✓ Built and managing the Build With program - an initiative that enables startups to scale with Flatfile's platform - that now accounts for over 20% of Flatfile's customer base and generates over $50,000 in annual recurring revenue.✓ Helping reduce churn rate by 35-40% by collaborating with Engineering, Product, Success, and Support teams to resolve customer issues within committed timeframe with over 90% success rate. ✓ Maintaining customer satisfaction rate at above 90% by working with Support and Engineering teams to manage and resolve ~30 weekly customer inquiries through Zendesk and Linear platforms.✓ Grew Support team by 33% and Sales team by 25% by personally training 1 new Technical Support Specialist and 3 new Sales Development Representatives to become among top-performing members in their teams.✓ Owning and facilitating access to 100% of desired data for Support, Success, Finance, and Sales teams by creating ~20 dashboards using SQL and Python in Mode Analytics and Salesforce to help each team maintain 90% efficiency rate in their workflows. Show less

    • Data Analyst
      • Apr 2021 - May 2022

      ✓ Enhanced Flatfile’s data quality by 20-25% using SQL in the dbt platform to update code and its underlying logic to account for continuous changes in data collection processes.✓ Created company’s first documentation of Flatfile’s data within the dbt platform, facilitating access to data for non-technical users by 50-60%.✓ Improved lead-to-customer conversion rate by 15-20% by building first Sales Development team by recruiting and training 3 new SDRs, and helped create created automated lead management processes using Salesforce, Outreach, and Chili Piper platforms. Show less

    • Business Intelligence Consultant
      • Aug 2020 - Mar 2021

      ✓ Increased return on ad spend by 15-25% by building 20+ analytical reports in Mode Analytics using SQL and Python to help Marketing team understand what online strategies deliver the best business outcomes.✓ Built 20+ SQL dashboards that helped reduce product development time by 10-15% by helping Product team understand how customers use Flatfile and what causes frictions in customer experience.✓ Helped grow customers’ average contract value by 20% by building analytical frameworks with SQL and HTML in Mode Analytics to help Finance team understand what revenue trends and pricing strategies help maximize Flatfile’s revenue. Show less

    • United States
    • International Affairs
    • 1 - 100 Employee
    • Tableau Software Consultant
      • 2020 - 2020

      The Resolution Project was founded in 2007 to develop and empower young leaders so they can pursue socially responsible solutions to issues affecting communities around the world. We designed our Social Venture Challenge (“SVC”) to be an inspiring call to action for university students with an idea for a social venture and we created the Resolution Fellowship to be an ecosystem of support to help them implement their idea and develop as socially responsible leaders. In this role as a Tableau Software Consultant, I completed thorough data cleaning in Python, such as treating missing values, feature engineering, and outlier analysis. After cleaning the data, I built interactive dashboards in Tableau to present business insights to nontechnical audience. ✓ Improved data quality by 60% by cleaning dirty data using Pandas, Matplotlib, and Seaborn libraries in Python. ✓ Enhanced company’s data literacy by 40% by building Tableau dashboards to visualize insights from cleaned data. ✓ Accelerated managerial decision making by 25% by building company’s first data visualization infrastructure. Show less

    • United States
    • Software Development
    • 1 - 100 Employee
    • Business Development Specialist
      • 2019 - 2020

      Beaconforce is a people management platform that combines artificial intelligence and behavioral science to create work environments that motivate people and improve performance. Our mission is to create environments that allow people to be the best versions of themselves. In this role, I facilitated a 100% increase in clients’ access to employee engagement data by building dashboards based on data to which clients had no prior access. Primary tools included Excel and Google Data Studio. ✓ Delivered over 120 data-driven reports by developing analytical frameworks to assess employee engagement data. ✓ Improved clients’ employee engagement by 15% in 6 months by offering actionable insights based on data. ✓ Reduced report creation time by 20% by working with software engineers to automate data-gathering processes. Show less

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Senior Sales Team Leader
      • 2017 - 2018

      Meraki Consulting Group is the Atlanta-based consulting company specializing in customer acquisition, retention, and sales in the small to medium business sector on behalf of Fortune 500 clients. In this role, upon request by previous employer (OLN Inc.), I expanded to a new market as 1 of 4 Team Leaders to grow Meraki Consulting Group beyond its core leadership and increase revenue for a Fortune 500 client. ✓ Increased Meraki’s growth by over 300% by training 28 Account Managers to acquire and manage new clients. ✓ Improved management skills by building a team of 5 Account Managers and 2 Sales and Marketing Team Leaders. ✓ Managed 2 Team Leaders to recruit, train and develop Account Managers to earn team-building credentials. Show less

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Sales and Marketing Team Leader
      • 2017 - 2017

      OLN Inc. is the Los Angeles-based consulting company that develops sales and marketing campaigns to acquire and retain customers on behalf of large, service-based corporations. In this role, I negotiated face-to-face business deals from prospecting to closing, and trained Account Managers to become consistent in B2B customer acquisition and retention. ✓ Ranked among company’s best performing reps by negotiating 150 deals worth over $170,000 in annual revenue. ✓ Increased OLN’s revenue by 15% by training 34 Account Managers to qualify, convert, and manage new clients. ✓ Chosen among 30 Team Leaders to cofound Meraki Consulting Group to grow the client’s sales in a new market. Show less

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Business Development and Marketing Strategy Intern
      • 2017 - 2017

      Latitude 38 Housing Services is a real estate startup and San Francisco's leading provider of affordable accommodation to students, interns, young professionals, and corporate individuals. In this role, I was responsible for generating new leads and converting them into paying customers. ✓ Converted 22 leads into paying customers by cold-calling over 100 people and publishing marketing campaigns on different social media channels. ✓ Facilitated the company's successful rebranding by creating a business plan to increase customer base. ✓ Improved management skills by executing Resident Advisor duties for one of the properties throughout the internship. Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Assistant To The Dean
      • 2015 - 2017

      Hult International Business School is a private university that offers a variety of degrees on its 7 campuses worldwide to its students that come from over 150 countries. In this role, I worked with the Academics department to facilitate students' access to Hult's resources, managed an open communication between the students and Deans, and managed the university's Salesforce platform to maintain data accuracy and data relevancy ✓ Developed organizational skills by creating the university's first student library. ✓ Improved Salesforce admin skills by managing the Salesforce platform to merge and organize sensitive files. ✓ Honed my managerial skills by co-leading 8 academic events. ✓ Improved personal recruiting skills by interviewing a Career Services employee for Hult's London campus. ✓ Communicated students' opinions and recommendations with the Undergraduate Deans. Show less

Education

  • Hult International Business School
    Master's degree, Business Analytics
    2019 - 2020
  • Hult International Business School
    Master's degree, International Business
    2018 - 2019
  • Trailhead by Salesforce
    2018 -
  • Hult International Business School
    Bachelor's degree, Business Administration and Management
    2014 - 2017

Community

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