Arsalan Zarifi
IT Manager at Credit Bureau of Canada Collections- Claim this Profile
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Bio
Credentials
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Microsoft Certified Specialist
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Experience
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Credit Bureau of Canada Collections
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Canada
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Financial Services
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1 - 100 Employee
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IT Manager
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Feb 2016 - Present
- Admin support & customization of Microsoft Active Directory , DHCP , DNS, Citrix Farms, Virtual Servers (VMware, VDI) , Microsoft Exchange , Cisco Switches, Cisco Firewalls & Call Recording platforms across multiple offices - Effectively translates business requirements into a technical program of work - IT support relating to technical issues involving Microsoft's core business applications - Apply analytical and technical skills to proactively identify, track… Show more - Admin support & customization of Microsoft Active Directory , DHCP , DNS, Citrix Farms, Virtual Servers (VMware, VDI) , Microsoft Exchange , Cisco Switches, Cisco Firewalls & Call Recording platforms across multiple offices - Effectively translates business requirements into a technical program of work - IT support relating to technical issues involving Microsoft's core business applications - Apply analytical and technical skills to proactively identify, track, manage, and resolve software and technical issues - Partner with various internal and external groups (primarily Human Resources, infrastructure, vendors, etc.) for problem resolution as well as implementation of new projects/initiatives Provide technical leadership and helps coach team members on technical skills. Assist in raising the level of technical competency within the team - Manage vendor partners and internal development teams to deploy and support production and non-production environments in partnership with business counterparts and Technology Services - Generated, Planed and Configured over 300 workstations across multiple offices while making sure over 20 different client platform tools are working simultaneously across a wide area network - Migration and Upgrading of Windows Exchange Server, completing the transition of a new & additional domains for marketing and further development of the company Show less - Admin support & customization of Microsoft Active Directory , DHCP , DNS, Citrix Farms, Virtual Servers (VMware, VDI) , Microsoft Exchange , Cisco Switches, Cisco Firewalls & Call Recording platforms across multiple offices - Effectively translates business requirements into a technical program of work - IT support relating to technical issues involving Microsoft's core business applications - Apply analytical and technical skills to proactively identify, track… Show more - Admin support & customization of Microsoft Active Directory , DHCP , DNS, Citrix Farms, Virtual Servers (VMware, VDI) , Microsoft Exchange , Cisco Switches, Cisco Firewalls & Call Recording platforms across multiple offices - Effectively translates business requirements into a technical program of work - IT support relating to technical issues involving Microsoft's core business applications - Apply analytical and technical skills to proactively identify, track, manage, and resolve software and technical issues - Partner with various internal and external groups (primarily Human Resources, infrastructure, vendors, etc.) for problem resolution as well as implementation of new projects/initiatives Provide technical leadership and helps coach team members on technical skills. Assist in raising the level of technical competency within the team - Manage vendor partners and internal development teams to deploy and support production and non-production environments in partnership with business counterparts and Technology Services - Generated, Planed and Configured over 300 workstations across multiple offices while making sure over 20 different client platform tools are working simultaneously across a wide area network - Migration and Upgrading of Windows Exchange Server, completing the transition of a new & additional domains for marketing and further development of the company Show less
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Information Technology Network Administrator Lead
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Jun 2011 - Feb 2016
Allied International Credit Role: Information Technology Network Administrator - Acting as a Senior IT network Administrator with any changes, additional softwares and new clients that come on board. In Charge of setting up All the workstations, VLANs, Client Softwares, Access, Group Policies, Software installed on the Workstation, - 7 years desk side and hardware, software support - Provide excellent service to all levels of the organization - Managing projects such as… Show more Allied International Credit Role: Information Technology Network Administrator - Acting as a Senior IT network Administrator with any changes, additional softwares and new clients that come on board. In Charge of setting up All the workstations, VLANs, Client Softwares, Access, Group Policies, Software installed on the Workstation, - 7 years desk side and hardware, software support - Provide excellent service to all levels of the organization - Managing projects such as rolling out a brand new portfolio to our collection environment or rolling out additional new software and clients - Rolled out over 1000+ PCs in multiple locations globally during an entire company's $3M refurbishment with brand new hardware/servers - Advance knowledge & roll out of the ISO 9001:27001 compliance policies, pushing out policies, training individuals as to what the right process is and how to inherent such changes inside of an organization - over 7 years of experience with MS Windows Server 2003, 2008, Windows 7/8 IT Support - Excellent communication skills, both written and verbal (Clients Main point of contact for any IT Related issues or additional changes) - over 5 years of networking knowledge (firewalls, gateways, routing, proxy, other protocols) - Over 7 years of Administration of Active Directory Domain and Group Policy - Currently enrolled to receive the following certifications ITIL & CCNA - Over 10 years of Software support experience (MS Office, Email, Browsers) - Advance Ticketing system experience - Remote administration experience (Dameware, TeamViewer, VPN , Joinme or equivalent) - Experience with centralized administration of PC services (i.e. Antivirus, OS Deployment, software installation) - Analyzed, assessed and put together many processes and policies in regards to various requests and issues that occurred on the floor. - Advance knowledge of Citrix XenDesktop and VMWare Workstations. Show less Allied International Credit Role: Information Technology Network Administrator - Acting as a Senior IT network Administrator with any changes, additional softwares and new clients that come on board. In Charge of setting up All the workstations, VLANs, Client Softwares, Access, Group Policies, Software installed on the Workstation, - 7 years desk side and hardware, software support - Provide excellent service to all levels of the organization - Managing projects such as… Show more Allied International Credit Role: Information Technology Network Administrator - Acting as a Senior IT network Administrator with any changes, additional softwares and new clients that come on board. In Charge of setting up All the workstations, VLANs, Client Softwares, Access, Group Policies, Software installed on the Workstation, - 7 years desk side and hardware, software support - Provide excellent service to all levels of the organization - Managing projects such as rolling out a brand new portfolio to our collection environment or rolling out additional new software and clients - Rolled out over 1000+ PCs in multiple locations globally during an entire company's $3M refurbishment with brand new hardware/servers - Advance knowledge & roll out of the ISO 9001:27001 compliance policies, pushing out policies, training individuals as to what the right process is and how to inherent such changes inside of an organization - over 7 years of experience with MS Windows Server 2003, 2008, Windows 7/8 IT Support - Excellent communication skills, both written and verbal (Clients Main point of contact for any IT Related issues or additional changes) - over 5 years of networking knowledge (firewalls, gateways, routing, proxy, other protocols) - Over 7 years of Administration of Active Directory Domain and Group Policy - Currently enrolled to receive the following certifications ITIL & CCNA - Over 10 years of Software support experience (MS Office, Email, Browsers) - Advance Ticketing system experience - Remote administration experience (Dameware, TeamViewer, VPN , Joinme or equivalent) - Experience with centralized administration of PC services (i.e. Antivirus, OS Deployment, software installation) - Analyzed, assessed and put together many processes and policies in regards to various requests and issues that occurred on the floor. - Advance knowledge of Citrix XenDesktop and VMWare Workstations. Show less
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E-mail Coordinator - IBM IT Analyst
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Feb 2004 - Sep 2007
Account: PacifiCare Role: E-mail Coordinator February 2004 to August 2004. • Provided feedback to the team lead and management team. • Put together the CKM (Common Knowledge Management) database. • Assist in the configuration and setup for laptops and desktops for employee use. • Troubleshoot e-mail and web-server issues. • Assist with LAN and Domain connectivity problems. • Reset NT Domain, AS400 as well as Lotus Notes passwords. • Notify employees of server, power… Show more Account: PacifiCare Role: E-mail Coordinator February 2004 to August 2004. • Provided feedback to the team lead and management team. • Put together the CKM (Common Knowledge Management) database. • Assist in the configuration and setup for laptops and desktops for employee use. • Troubleshoot e-mail and web-server issues. • Assist with LAN and Domain connectivity problems. • Reset NT Domain, AS400 as well as Lotus Notes passwords. • Notify employees of server, power and network outages. • Assist with hardware problems for desktops, laptops, printers, scanners as well as PDAs. • Exchange administrator. • Completed over 50 request daily, an average of 2000+ e-mail/request monthly with various issues
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Helpdesk Customer Service Specialist
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2003 - 2004
- Creating Tickets and Supplying the correct information to the onsite support - Advance Knowledge of the Active Directory environment with creating accounts, setting up group memberships, etc. - provide over the phone service to over 1000 employees from the Jones Lang Laselle offices within Chicago and other Cities. - Advance knowledge of all Microsoft Applications and provided Hardware assistance over the phone
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Education
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2002 - 2005
George Brown College
Ontario College Diploma in Computer Programmer & Analyst, Information Technology
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