Experience

Young's (Private) Limited

• Pakistan
• Food and Beverage Services
• 300 - 400 Employee

• Senior Sales Operations Officer at Young's (Private) Limited

  • Dec 2017 - Present

  Sales Operations: Sales Support: Assisting the sales team by providing administrative and operational support, including order processing CRM (Customer Relationship Management): Familiarity with CRM systems to manage customer data, track sales activities, and generate reports. Sales Analytics: Analyzing sales data to identify trends, evaluate performance, and provide insights to support decision-making. Sales Process Improvement: Identifying areas for process optimization, streamlining workflows, and implementing strategies to improve sales efficiency. Customer Care: Customer Service: Handling customer inquiries, complaints, and providing timely and effective resolutions to ensure customer satisfaction. Communication Skills: Excelling in verbal and written communication to interact with customers professionally and empathetically. Problem-Solving: Developing solutions to address customer concerns, thinking on your feet, and handling challenging situations. Relationship Building: Building rapport with customers, fostering long-term relationships, and ensuring customer loyalty. Accounts: Financial Management: Understanding financial processes, managing invoices, and maintaining accurate financial records. Accounts Receivable/Payable: Handling billing, processing payments, and managing accounts receivable/payable functions. Financial Reporting: Preparing financial statements, analyzing financial data, and generating reports for management. Attention to Detail: Ensuring accuracy in financial transactions, reconciling accounts, and identifying discrepancies. Show less