Experience

Mayfair Clubs

• Canada
• Wellness and Fitness Services
• 1 - 100 Employee

• IT System Administrator

  • Jun 2018 - Present

  Parkway • Ensure the desktops, laptops, and servers are maintained with the latest upgrades & patches. • Provide maintenance and support for all applications used throughout Mayfair. • Create, maintain and update desktop images. • Provide on-call remote support, system upgrades and maintenance after hours. • Assists in all project planning phases including evaluation, installation, configuration and deployment of new applications and upgrades • Acts as a liaison to management… Show more • Ensure the desktops, laptops, and servers are maintained with the latest upgrades & patches. • Provide maintenance and support for all applications used throughout Mayfair. • Create, maintain and update desktop images. • Provide on-call remote support, system upgrades and maintenance after hours. • Assists in all project planning phases including evaluation, installation, configuration and deployment of new applications and upgrades • Acts as a liaison to management reporting on project status, identifying issues and proactively recommending solutions • Operate, monitor, administer and maintain internal servers and other core infrastructure services such as VMware, Wi-Fi, VPN, DNS, DHCP, Netapp/QNAP Storage, Active Directory, O365, Cisco Switches, Cisco VoIP phones (CUCM), File/Print servers etc. • Responsible for operation and maintenance of backup storage. • Manage and monitor server room power and cooling. Show less



Cavalluzzo Shilton McIntyre Cornish LLP

• Junior IT Helpdesk Administrator

  • Sep 2012 - Jun 2018

  Toronto, Canada Area • Provide front-line support to firm members through the Help Desk. • Organize and expedite the flow of work received through the Help Desk and effectively prioritize work to meet deadlines; Ensures that the Help Desk is monitored at all times and that requests are assessed and resolved based on urgency and nature of the problem. • Desktop Software support (Microsoft Office, WordFlex Macros, GroupWise, lnfobases both online and local as well as Lighthouse Accounting Software). •Desktop… Show more • Provide front-line support to firm members through the Help Desk. • Organize and expedite the flow of work received through the Help Desk and effectively prioritize work to meet deadlines; Ensures that the Help Desk is monitored at all times and that requests are assessed and resolved based on urgency and nature of the problem. • Desktop Software support (Microsoft Office, WordFlex Macros, GroupWise, lnfobases both online and local as well as Lighthouse Accounting Software). •Desktop Hardware support (moves, adds and changes including new input devices); Remote Access support for lawyers' home systems, networks and internet access (Citrix and business applications only) • Support for all HP printer configurations and printing issues, including minor hardware repairs (rollers, trays). • First level technician role for Xerox maintenance, repairs and trouble calls. • Implementation of moves, adds and changes for all telephony equipment (PBX, Cellular); • Assist with retrieving moved and lost files and folders, salvages and restores from the Document Management System (Worldox); • Perform Junior Systems Administrator tasks in the Manager's absence such as analyzing fault logs and resetting virtual servers. • Assist with the setup and take down of video conference equipment, laptops and projectors; • Assist with training on software applications; and Perform all other duties as assigned. Show less



Pong Marketing & Promotions Inc.

• IT Help Desk/Customer Service Representative

  • Jun 2012 - Aug 2012

  Woodbridge, ON, Canada •Answer technical support telephone line and email •Remote troubleshooting •Assist remote server setups (upgrade) •Learn Custom software •Maintain detail log of problem •Support 1000 Plus Desktop PC’s Major duties: Installation of custom software, maintaining network, troubleshooting, and software upgrades, monitoring network for defective desktop PC’s, and communicating with on-site technicians



Seneca Polytechnic

• Canada
• Higher Education
• 700 & Above Employee

• Front Desk Representative

  • Jan 2012 - Jul 2012

  Toronto, Canada Area • Customer service representative provide facility tour and membership information to potential client. • Balance and deposit daily sales. • Maintain fitness center cleanliness, facility policies and procedures. • Provide assistance as needed to fitness coordinator. • Ensure safety of the equipment and general safety of clients.



Best Buy

• Retail
• 700 & Above Employee

• Geek Squad Agent

  • Sep 2007 - Jan 2012

  Scarborough Ontario Canada • Provided highest level of technical and non-technical customer service to clients. • Diagnose, maintain, troubleshoot, build and repair client computers. • Install various types of internal/external hardware devices as well as software on multi-OS platforms. • Assist clients with all store products and general in-store promotions. • Perform data-backups, and implement security procedures. • Log/document information for client‘s issues of computer hardware, software and update… Show more • Provided highest level of technical and non-technical customer service to clients. • Diagnose, maintain, troubleshoot, build and repair client computers. • Install various types of internal/external hardware devices as well as software on multi-OS platforms. • Assist clients with all store products and general in-store promotions. • Perform data-backups, and implement security procedures. • Log/document information for client‘s issues of computer hardware, software and update of computer repairs. • Report incidents, service requests and escalate issues to higher technicians. Show less



George S Henry Academy

• Network Administrator

  • Jan 2006 - May 2007

  Toronto, Canada Area • Supervise, organize and manage computer labs. • Responsible for all hardware and software repairs as well as upgrades. • Troubleshooting hardware/software and maintaining the stability of the network. • Assisting students and teachers with any technical questions regarding computer related issues. • Setup up wired/wireless network and Security policies for the Academy.