Director of Transportation Services

• Mar 2019 - Present

Commuter Services Manager

• Sep 2017 - Present

Parking Operations Assistant Manager

• Nov 2014 - Sep 2017

I am an experienced manager who works for the University of Washington Transportation Services workgroup as an assistant manager for parking operations & enforcement. The parking operations group ensures that campus visitors have a positive first and last impression of the University of Washington. I embrace lean process improvement to enhance customer service and to reduce costs. I have led several large scale technology implementation projects involving the retirement of an older parking system system and the implementation of a modern parking system. I enjoy coordinating parking plans for large scale events such as commencement, departmental graduations, football games, political events, and other special events. I focus on empowering line level staff members to assist with process improvements and serve customers. I lead a workgroup that consists of 28 full time staff and 24 students. We sell 3,000 individual parking products per day and ensure that our 13,000 parking spaces are allocated efficiently. The students are often new to the work environment and it is a privilege to train and mentor these future leaders. Show less

Manager

• May 2008 - Apr 2014

Managed 100 associates in a $50 million big box location to achieve sales and operational goals. Recruited, hired, trained, and developed associates and supervisors. Planned and executed seasonal hiring program to meet time and budget expectations. Managed labor investment to ensure that associates were available to assist customers. Developed and executed detailed shrink reduction programs to reduce the impact of external and internal losses. Analyzed reports on a daily basis and adjusted business plans to achieve expected results. Motivated team to consistently achieve top quartile financing results. Show less

Store Manager

• Aug 2005 - May 2008

Directed day to day operations in a retail sales operation which had 40 associates in a 20,000 square foot location and $20M sales/year. Managed one of the highest volume stores in the district with some of the lowest shrink results. Recruited, hired, and trained associates. Developed and promoted associates. Recognized for having highest black Friday comp sales in district.

Regional Loss Prevention Manager

• Jul 2003 - Aug 2005

Work with store and regional staff to develop and implement shrink reduction plans. Identify and investigate employee dishonesty for 25 stores throughout California. Responsible for identifying high profile theft and inventory manipulation cases throughout the Western market. Developed exception reports to identify dishonest associates. Trained peers to analyze exception reports and develop dishonest employee cases.

Store Manager

• Jan 2001 - Jun 2003

Directed all aspects of a Retail Electronics store. Recruited, hired, and trained both sales and operations associates. Managed a staff of 4 managers and 70 associates. Focused on motivating associates to achieve sales and operational goals.

Regional Loss Prevention Manager

• Jun 1992 - Jan 2001

Worked with Corporate, District, and store staff to implement inventory shrink reduction plans. Investigate employee dishonesty. Opened new stores and markets. Developed Loss Prevention audit programs to ensure that stores self identified problems which reduced exposure. Kept cash losses among lowest in company. Specialized in high profile theft cases throughout the company.

Loss Prevention Manager

• Jun 1991 - Jun 1992

Managed all Aspects of Loss Prevention Program in mall Department Store. Supervised 7 store Loss Prevention agents whose main focus was to detect and apprehend shoplifters. Developed store specific shrink plans, investigated, interviewed and terminated dishonest employees. Managed all Aspects of Loss Prevention Program in mall Department Store. Supervised 7 store Loss Prevention agents whose main focus was to detect and apprehend shoplifters. Developed store specific shrink plans, investigated, interviewed and terminated dishonest employees.

Internal Investigator

• May 1990 - Jun 1991

Identify, interview, and terminate dishonest associates. Review exception reports to identify suspicious behavior. Develop awareness programs to reduce dishonest behavior. Identify, interview, and terminate dishonest associates. Review exception reports to identify suspicious behavior. Develop awareness programs to reduce dishonest behavior.