Arron Hurn
Business Development Manager & Product Specialist- Scotland at Lisclare- Claim this Profile
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Bio
Jake Sharpe
A credit to Krispy Kreme! I contacted KK looking to send some doughnuts to a client. Unfortunately the closest store was 75+ miles away and so Deliveroo/Uber Eats were not an option. Arron explained he was more than happy to speak to some local couriers for me to see if he could arrange something. I had a call back within half an hour with three quotations and whilst I was willing to pay, Arron wasn’t happy as he thought it was too expensive. He asked for some time to speak with head office and see if there was anything else he could do. I was of course delighted to have someone working with me and waited for his call back. Not an hour had passed and he was already back on the phone to me. Having spoken to head office, he had figured out the anticipated mileage that would be involved in driving from his store to my client and offered to drive the doughnuts down personally the following day - on his day off! I of course was amazed at this level of service. I work in sales and customer service and never in my life have I come across someone that is so willing to facilitate a customer. To say he went the extra mile is an understatement – he quite literally went the extra 75 miles there and back! Thank you Arron!
Jake Sharpe
A credit to Krispy Kreme! I contacted KK looking to send some doughnuts to a client. Unfortunately the closest store was 75+ miles away and so Deliveroo/Uber Eats were not an option. Arron explained he was more than happy to speak to some local couriers for me to see if he could arrange something. I had a call back within half an hour with three quotations and whilst I was willing to pay, Arron wasn’t happy as he thought it was too expensive. He asked for some time to speak with head office and see if there was anything else he could do. I was of course delighted to have someone working with me and waited for his call back. Not an hour had passed and he was already back on the phone to me. Having spoken to head office, he had figured out the anticipated mileage that would be involved in driving from his store to my client and offered to drive the doughnuts down personally the following day - on his day off! I of course was amazed at this level of service. I work in sales and customer service and never in my life have I come across someone that is so willing to facilitate a customer. To say he went the extra mile is an understatement – he quite literally went the extra 75 miles there and back! Thank you Arron!
Jake Sharpe
A credit to Krispy Kreme! I contacted KK looking to send some doughnuts to a client. Unfortunately the closest store was 75+ miles away and so Deliveroo/Uber Eats were not an option. Arron explained he was more than happy to speak to some local couriers for me to see if he could arrange something. I had a call back within half an hour with three quotations and whilst I was willing to pay, Arron wasn’t happy as he thought it was too expensive. He asked for some time to speak with head office and see if there was anything else he could do. I was of course delighted to have someone working with me and waited for his call back. Not an hour had passed and he was already back on the phone to me. Having spoken to head office, he had figured out the anticipated mileage that would be involved in driving from his store to my client and offered to drive the doughnuts down personally the following day - on his day off! I of course was amazed at this level of service. I work in sales and customer service and never in my life have I come across someone that is so willing to facilitate a customer. To say he went the extra mile is an understatement – he quite literally went the extra 75 miles there and back! Thank you Arron!
Jake Sharpe
A credit to Krispy Kreme! I contacted KK looking to send some doughnuts to a client. Unfortunately the closest store was 75+ miles away and so Deliveroo/Uber Eats were not an option. Arron explained he was more than happy to speak to some local couriers for me to see if he could arrange something. I had a call back within half an hour with three quotations and whilst I was willing to pay, Arron wasn’t happy as he thought it was too expensive. He asked for some time to speak with head office and see if there was anything else he could do. I was of course delighted to have someone working with me and waited for his call back. Not an hour had passed and he was already back on the phone to me. Having spoken to head office, he had figured out the anticipated mileage that would be involved in driving from his store to my client and offered to drive the doughnuts down personally the following day - on his day off! I of course was amazed at this level of service. I work in sales and customer service and never in my life have I come across someone that is so willing to facilitate a customer. To say he went the extra mile is an understatement – he quite literally went the extra 75 miles there and back! Thank you Arron!
Experience
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Lisclare
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United Kingdom
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Hospitals and Health Care
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1 - 100 Employee
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Business Development Manager & Product Specialist- Scotland
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Jul 2022 - Present
Supporting & managing existing & future accounts within the Scottish region. Providing nursing, rehabilitation equipment & specialist support products for all community & acute environments. Plus supporting all staff & end users with specialist training & support. Supporting & managing existing & future accounts within the Scottish region. Providing nursing, rehabilitation equipment & specialist support products for all community & acute environments. Plus supporting all staff & end users with specialist training & support.
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CareCo UK Ltd
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United Kingdom
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Retail
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1 - 100 Employee
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Showroom Manager
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Mar 2020 - Jul 2022
Managing our Scottish showroom and having accountability in managing our team and showroom to success and developing key business within Scotland. Helping grow a fresh brand within the Scottish market. Managing our Scottish showroom and having accountability in managing our team and showroom to success and developing key business within Scotland. Helping grow a fresh brand within the Scottish market.
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Multi Unit Manager
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Sep 2018 - Mar 2020
Managing 2 stores within Glasgow City. Along with assisting our East Kilbride store. This exciting new challenge, allows me to develop myself and ensure we deliver awesome doughnuts and great service. By ensuring my teams share the joy that is krispy Kreme to all within Glasgow.
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Multi Unit Manager
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Feb 2018 - Mar 2020
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Retail Manager
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Jun 2017 - Mar 2020
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Retail Manager
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Jan 2017 - Jun 2017
Another new store to open. Very excited, taking on this new project and watching yet another store grow and see all the staff grow in their roles as one team. Opening day 9th Feb!
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Airport Store Manager
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Oct 2016 - Feb 2017
Glasgow airport: another new store opening with new challenges in a fantastic new, fast past environment for our amazing product!!
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Multi Unit Manager
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Sep 2016 - Nov 2016
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Factory Retail Manager
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May 2016 - Sep 2016
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Acting multi store manager
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Apr 2016 - May 2016
During my time as Acting Multi site store manager. I was responsible for staff in both sites (Durham & Sunderland). My duties and focuses included:* Customer care* PnL *KPI * Staff training and progression * Management of product delivery and other duties, also including seeking additional sales & revenue
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Interim store manager
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Feb 2016 - Mar 2016
During my period as an interim manager. I transferred to Derby, where I was there to assist the site. Maintain controls for KPI's & PnL. Assist in the development of the staff and run the site.
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UK trainer
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Nov 2015 - Jan 2016
I am currently assisting as part of a team of trainers. Training new staff in all retail aspects.
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Shift Leader
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Feb 2014 - Jan 2016
Within my job, I have to effectively run a shift within retail, ensuring staff are completing tasks. I also have to ensure customer service is of the highest standard and all staff follow brand standards.Other tasks include:Staff training Cash handling Cash controlStock ordering Team management Creating rota'sFinding effective ways to help increase sales managing daily tasks within running a shift on a day to day basis.
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Team member
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Apr 2013 - Feb 2014
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Army Cadets UK | Official
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Detachment Commander & Company First aid officer
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Jul 2006 - Jan 2014
From 2006-2012, I spent my time in the cadet force as I cadet. Within this time, I went from cadet and progressed to Regimental Sergeant Major. I made many achievements whilst being apart of the ACF including: Completing Nijmegen 6 week expedition to Peru (Amazon) John Muir award ILM Numerous First aid qualifications NRA coaching qualification First aid Athletics Btec in public services top 20 cadets in 2013 out of 46,000 in the champion cadet competition 2013-2014: I was detachment commander of Willington with a strength of 15-20 cadets. I was in charge of cash, running of the detachment, lesson plans and much more.
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Education
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2010 - 2013
New College Durham
A levels, Government and politics, Law, Applied science & extended project -
2007 - 2010
Parkside sports college
High School, GCSE's
Community
