Experience

Daly-MEDia (DM)
• Sales and Operations Manager

  • Mar 2023 - Present

Vendisys AI
• AIA Manager

  • Dec 2022 - Present


Open Access BPO

• United States
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Community and Content Specialist

  • Jul 2016 - Jun 2022

  • Analyzing each query to identify the root of the issue quickly and addressing any concern • Understanding of the data needed to quickly review, and to evaluate the issue to escalate • Collaborated with team members to initiate best practices to achieve organizational goals. • Gathered and organized information for research purposes. • Entered client information into databases quickly and with minimal errors. • Verified accuracy and validity of data entered into databases • Evaluated source documents to locate information needed for each data entry field. • Remedied issues quickly and within the parameters of company-mandated policies and procedures. • Developed exemplary writing skills through continued correspondence with upwards of 70-90 emails per day. • Worked closely with each employer and user to carefully resolve issues within a timely fashion. • Collaborated with team members and team leaders to enhance customer service experience and exceed team goals through effective client satisfaction rates. • Educated employers and users about the content, account, and support policies and procedures. • Investigated and resolved customer inquiries and complaints quickly. • Met all employer and user guidelines including service levels, handle time and productivity. Show less



Business Development Asia Pacific

• Hong Kong
• Business Consulting and Services
• 1 - 100 Employee

• Cold Caller

  • Jan 2016 - May 2016

  - Work from Home set-up - Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns. - Called potential customers from marketing lists and referral programs to engage and discuss personal needs. - Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline. - Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills. - Developed and maintained lasting customer relationships as result of quick turnaround and strong communication skills. - Reviewed plans from team leader and consulted with clients to gain deeper understanding of project plans, constraints and objectives. Show less



IBEX

• Germany
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2015 - Nov 2015

  - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. - Offered advice and assistance to customers, paying attention to special needs or wants. - Assisted customers with placing order, shipping and special order requests, and arranging merchandise pick-up at other locations. - Communicated with vendors regarding back order availability, future inventory and special orders. - Answered customer telephone calls promptly to avoid on-hold wait times. Show less



Bibo Global Opportunity

• Philippines
• E-Learning Providers
• 400 - 500 Employee

• Online English Teacher

  • Jan 2014 - Oct 2015

  - Used pre-written curriculum to teach students English via remote video conferencing. - Reviewed homework assignments to better gauge students' learning progress and ability to grasp new concepts. - Prepared and implemented lesson plans covering required course topics. - Administered assessments and standardized tests to evaluate student progress. - Gently corrected student pronunciation and grammar to improve conversation skills. - Helped students develop important learning skills and good study habits useful in trade school or college education. Coordinated theme days for classes to encourage interest in reading, resulting in significant increase in reading scores. Provided personal guidance for students struggling both in and out of classrooms, maintaining professionalism while helping students feel safe. Show less



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Feb 2014 - Jan 2015

  - Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions. - Conferred with customers about concerns with products or services to resolve problems and drive sales. - Offered internal and external customers first-rate customer service to maximize satisfaction and business success. - Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. - Recorded product or service failure complaints and notified appropriate departments. - Took payment information and other pertinent information such as addresses and phone numbers to place orders. - Collected customer feedback and made process changes to exceed customer satisfaction goals 100%. Show less



Sycore Business Solutions Corporation

• Philippines
• Outsourcing/Offshoring
• 1 - 100 Employee

• Appointment Setter

  • Feb 2013 - Dec 2013

  - Acted as first point of contact and set appointments for prospective clients. - Collected and distributed messages to team members and managers to support open communication and high customer service. - Generated 78 leads over course of 26 days. - Consistently achieved 88% lead conversion rate. - Scheduled and confirmed appointments and meetings for client. - Made 90-150 phone calls daily to establish first contact with potential customers and set meetings with salespeople. - Acted as first point of contact and set appointments for prospective clients. - Collected and distributed messages to team members and managers to support open communication and high customer service. - Generated 78 leads over course of 26 days. - Consistently achieved 88% lead conversion rate. - Scheduled and confirmed appointments and meetings for client. - Made 90-150 phone calls daily to establish first contact with potential customers and set meetings with salespeople.