Experience

Book Me Bob
• New Zealand
• Travel Arrangements
• 1 - 100 Employee
• Test Analyst

  • Jun 2022 - Present

2degrees
• New Zealand
• Telecommunications
• 700 & Above Employee
• Test Analyst

  • Aug 2021 - Jun 2022


Ako

• New Zealand
• IT Services and IT Consulting
• 1 - 100 Employee

• QA Engineer

  • Jan 2020 - Jun 2021

  Ako specialises in Chatbot development, and my roles involved: - Testing of Salesforce Service Cloud and Zendesk Live Chat flows - API testing using Postman and SoapUI - Writing and executing test cases - Writing and Maintenance of automation test scripts in Bitbucket - Defect reporting and tracking using Jira - Preparing test summary reports - Web (GUI) testing of the business dashboards - Writing test scripts using JavaScript - Workflow testing of the Chatbot conversations Show less



Mitre 10 (New Zealand) Limited

• New Zealand
• Retail
• 700 & Above Employee

• Service Desk Technician (Level 2)

  • Jun 2018 - Nov 2019

  Mitre10 operates countryside stores for home, hardware, DIY & Builder Supplies - Users migration to Office 365 as part of the stores cloud project; - Licensing and user administration of O365 and various other applications. - Provisioning Active Directory and related network services; - Supporting business application platforms such as POS and ERP; - Troubleshooting POS hardware and software like EFTPOS and gift cards - Working closely with third parties across the country for service provisioning. Show less

• IT Helpdesk & End User Support

  • May 2009 - Dec 2015

  Part of IT team, providing consistent and professional support service to internal users and dealers across multiple locations - Setting up users on MS CRM and providing basic troubleshooting for the application - Billing and CRM systems administration including user setup, roles setup and troubleshooting around access control. - Troubleshooting of call centre software like IVR and ACD - Provide technical support including troubleshooting, software installation, configuration and ongoing usability of desktop computers and applications - Set user permissions and privileges within the desktop environment including Active Directory, Exchange and POS users - Troubleshooting Windows desktop, server and MS office - Experience providing L2 support for Advance Retail POS - SCCM to manage desktops and laptops - Using Activate to automate and delegate common IT tasks to business users - HP Data Protector software to backup to disk storage and tape storage - Basic networking switch and router configuration Show less

• Project Administrator

  • Jun 2006 - Dec 2006

  - Part of technology team involved in building new cell sites to provision network coverage. - Working for multiple managers, handling defined and ad-hoc activities - Co-ordinate and track planning and construction drawing sign-off between five different internal office teams and external contractors. - Manage files/folders for As-builts, which involves arranging different reports like geotech, Producer Statements from contractors. - Database entries for drawings with accuracy of data being the key - Collaborating effort on timesheets by collecting hours put by team of 25 on 100’s of different sites, summarizing and presenting to finance department for capitalization of sites Show less