Arpitha Divakar
Data Analytics Assistant at Graduate, Online & Professional Studies at UMass Lowell- Claim this Profile
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Bio
Madhuri Dinesh
Arpitha is known for her organized way for working and managing tasks. She has always been a go-getter in terms of learning a new concept or skill that's required for her project/work. Her discipline in handling finances/budget, schedule etc which are the critical factors when it comes to a project and in-turn impacts the stakeholder satisfaction is commendable. It has been appreciated many times at work and that validates her organizational skills. Her eagerness and willingness to continuously learn keeps her industry ready always. On the whole, Arpitha would be a critical asset to the organization that she would be associated with.
Nicholas Bellamy
A pleasure to work with. A self starter who understands how to obtain business outcomes.
Madhuri Dinesh
Arpitha is known for her organized way for working and managing tasks. She has always been a go-getter in terms of learning a new concept or skill that's required for her project/work. Her discipline in handling finances/budget, schedule etc which are the critical factors when it comes to a project and in-turn impacts the stakeholder satisfaction is commendable. It has been appreciated many times at work and that validates her organizational skills. Her eagerness and willingness to continuously learn keeps her industry ready always. On the whole, Arpitha would be a critical asset to the organization that she would be associated with.
Nicholas Bellamy
A pleasure to work with. A self starter who understands how to obtain business outcomes.
Madhuri Dinesh
Arpitha is known for her organized way for working and managing tasks. She has always been a go-getter in terms of learning a new concept or skill that's required for her project/work. Her discipline in handling finances/budget, schedule etc which are the critical factors when it comes to a project and in-turn impacts the stakeholder satisfaction is commendable. It has been appreciated many times at work and that validates her organizational skills. Her eagerness and willingness to continuously learn keeps her industry ready always. On the whole, Arpitha would be a critical asset to the organization that she would be associated with.
Nicholas Bellamy
A pleasure to work with. A self starter who understands how to obtain business outcomes.
Madhuri Dinesh
Arpitha is known for her organized way for working and managing tasks. She has always been a go-getter in terms of learning a new concept or skill that's required for her project/work. Her discipline in handling finances/budget, schedule etc which are the critical factors when it comes to a project and in-turn impacts the stakeholder satisfaction is commendable. It has been appreciated many times at work and that validates her organizational skills. Her eagerness and willingness to continuously learn keeps her industry ready always. On the whole, Arpitha would be a critical asset to the organization that she would be associated with.
Nicholas Bellamy
A pleasure to work with. A self starter who understands how to obtain business outcomes.
Credentials
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Google Ads Search Certification
GoogleOct, 2022- Nov, 2024 -
Accelerating Women Leaders Coaching Program
Women AcceleratorsMay, 2022- Nov, 2024 -
ITIL Foundation Level
AXELOS Global Best PracticeMay, 2020- Nov, 2024 -
MySQL for Data Analytics and Business Intelligence
UdemyApr, 2020- Nov, 2024 -
Professional Scrum Master 1
Scrum.orgJun, 2018- Nov, 2024 -
Lean Six Sigma Green Belt Certification
KPMG IndiaDec, 2017- Nov, 2024 -
Information Privacy and Security for Health Sciences
CITI ProgramJul, 2023- Nov, 2024 -
PMI Agile Certified Practitioner (PMI-ACP)®
Project Management InstituteApr, 2021- Nov, 2024
Experience
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Graduate, Online & Professional Studies at UMass Lowell
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United States
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E-Learning Providers
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1 - 100 Employee
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Data Analytics Assistant
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Jun 2022 - Present
1. Tasked with the development and ongoing maintenance of comprehensive Tableau dashboards and reports aimed at fostering enrollment growth and enhancing student success within UMass Lowell. This initiative spans across five colleges, encompasses over 50 programs, and serves more than 6000 students. The primary objective is to monitor performance metrics effectively. 2. Led the transition from predominantly Excel-based reporting to interactive dashboards, with the aim of optimizing data insights for use by the GPS and leadership teams across UMass Lowell's various colleges, including the provost's office. 3. Playing a pivotal role in creating Tableau dashboards that facilitate analytical approaches and drive strategic initiatives related to the adjustment of the class portfolio, which comprises approximately 34,000 data points. These initiatives are directly tied to achieving term-based enrollment targets, translating into an impressive revenue per term. Show less
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FedEx Ground
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United States
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Freight and Package Transportation
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700 & Above Employee
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Analytics Tools Specialist Intern
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Jun 2023 - Sep 2023
1. Spearheaded automation and reporting initiatives for a pivotal tool utilized within the negotiations team, aimed at enhancing data management processes and practices. 2. Researched and developed a solution to automate a tool to provide pertinent supporting data and empower them to achieve meaningful results. 1. Spearheaded automation and reporting initiatives for a pivotal tool utilized within the negotiations team, aimed at enhancing data management processes and practices. 2. Researched and developed a solution to automate a tool to provide pertinent supporting data and empower them to achieve meaningful results.
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Advisor - Business Intelligence
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Aug 2021 - Jan 2022
1. In charge of survey analytics and deriving insights from the annual NPS survey for B2B customers spanning approximately 2 million accounts across 14 countries in the APJ and GC regions. This responsibility falls under the purview of the Customer & Partner Advocacy department, specifically within the Voice of Customer Office.2. Developed Tableau dashboards and conducted an in-depth analysis of survey findings using Qualtrics dashboards, encompassing text mining and sentiment analysis. Additionally, formulated a strategic roadmap for the FY23 survey cycle and collaborated with Sales and Field Advocates to address action items, with the overarching goal of enhancing the customer experience. Show less
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Advisor - Project/ Program Management
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Aug 2019 - Aug 2021
I had the honor of participating in an extraordinarily distinctive and outstanding global initiative known as the Services Leadership Delivery Program (SLDP). It involves a series of four six-month rotations within the services organization, aimed at cultivating a wide range of business expertise, encompassing both soft and technical skills, and fostering robust professional networks spanning all organizational levels.Project 1 - Dell Technologies Select - APJ Global Transformation OfficeI was involved in a project for one of the key customers in the APJ Region as a Project Manager in the Transformation Project Office team leading tasks associated with the creation of SOW, Master Project Plan, Services Overview Timeline, and Aligning different Strategically Aligned Business' tasks. Project 2 - Digital Lifecare Worked as a program project manager (Managing sub-teams) for this project alongside driving a couple of product requirements for a product line and some essential asks including the creation of stakeholder modules. It is a Dell Giving initiative for the Government of India as part of the Ayushman Bharat Yojana which is India's flagship healthcare project.Project 3 - ISG Talent Transformation OfficeAs a PM in the ISG's TTO, I drove a project with the core team to build an E2E pathway for professional skills framework for agents.Project 4 - Dell Technologies Managed ServicesDrove functions from Change Management & Sales enablement workstream for NCGS technology platform.Sprint Projects -1. Infrastructure Support Group - Support Services Organization - Tech support productivity and customer success relationship metrics project (July 2020)2. Graduate Networking Program (GNP) - Bangalore Chapter Core Team Lead (April 2020)3. Dell Education Services - Operating Model Badge (Jan 2021)4. Chief Customer Office - Voice of Customer double-blind survey analysis (March 2021) Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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E2E Project Manager
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May 2017 - Jul 2019
I served as a member of the Global Business Services team, where I held the role of an End-to-End Project Manager for the AT&T account. Throughout this tenure, I had the valuable opportunity to learn from and collaborate with the finest professionals from both IBM and AT&T. This learning experience was enriched by substantial client and business engagement, the vast scale and complexity of projects, and the dynamic transformation occurring within the telecommunications industry for our client and their operations. My responsibilities spanned a diverse range of projects, including those following the waterfall, agile, and SAFe agile methodologies, encompassing application development, maintenance, and enhancement initiatives within the Ethernet portfolio. During this period, I had the privilege of deepening my knowledge in critical areas such as Software Development Life Cycle (SDLC), IT architecture, Ethernet infrastructure setup and operations, application data flows, and Scrum methodologies. Moreover, I assumed the responsibility of orchestrating integrated solutioning workshops, leading war room sessions, and conducting comprehensive risk review workshops. Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Analyst
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Aug 2014 - Jun 2015
I was a member of the Global Technology Services team within the Global IBM accounts department, fulfilling the role of a technical analyst. In this capacity, I had the privilege of overseeing the optimal performance of IBM-related hardware and software used by our internal clients. My responsibilities encompassed offering assistance with various products developed specifically for these clients. Furthermore, I actively contributed to the provision of support concerning procedural documentation and the timely generation of relevant reports. Show less
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Education
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2022 - 2023
University of Massachusetts Lowell
Master of Science - MS, Business Analytics -
2020 - 2021
Texas McCombs School of Business
Post Graduate Program in Data Science and Business Analytics, Data Science and Business Analytics -
2015 - 2017
Christ University, Bangalore
Master of Business Administration - MBA, Finance -
2011 - 2014
Jain (Deemed-to-be University)
Bachelor of Commerce - BCom, Accounting and Finance -
2011 - 2014
Jain (Deemed-to-be University)
Diploma in General Managament, HR and Marketing
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