Experience

Ontario College of Teachers

• Canada
• Public Safety
• 200 - 300 Employee

• Membership Services

  • Feb 2014 - Present



Globalive

• Canada
• Telecommunications
• 1 - 100 Employee

• Bilingual Account Manager

  • Jan 2009 - Present

  • Managed the department’s tickets’ queue taking responsibility of assigning and addressing inquiries submitted externally and internally• Managed customers’ accounts, reviewed contracts, pricing and services• Worked towards retaining customers by offering cost effective solutions• Performed investigations seeking the necessary information and cooperated with other departments to address customers’ billing and service issues • Prepared and submitted customers’ new product orders as well as cancelation and move orders to the orders department• Performed billing and reconciliation tasks as well as payment transactions through Moneries • Attended customer service excellence and time management sessions• Trained newly hired client care representatives • Volunteered in the corporate charity programs



Translation Agency

• Translation and Localization
• 100 - 200 Employee

• Certified French translator

  • Sep 2003 - Aug 2008

  • Translated a large variety of documentation into French maintaining the style and the context of the source language• Submitted the translated material to notary public for certification• Ensured that customers receive the translated material in a timely manner• Interpreted for foreign customers at the notary public before signing the agreements, contracts etc.• Prepared different documents (contracts, applications, requisitions etc) for clients and conducted them to the notary public office• Performed other daily administrative duties