Experience

Drip

• United States
• Software Development
• 1 - 100 Employee

• Manager of Customer Success

  • Aug 2022 - Present

• Senior Customer Success Manager

  • Apr 2022 - Aug 2022

• Customer Success Manager

  • Mar 2021 - Apr 2022

  -Enabling Drip platform usage with SMB and SME e-commerce clients -Working with clients to significantly increase revenue attributed to email marketing and CRM strategy



Amadeus

• Spain
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Success Coordinator

  • Mar 2019 - Mar 2021

  -Promoted product adoption and engagement for CRM and email marketing platform providing tailored trainings, strategic insights, health checks and business reviews for over 80 accounts of all tier levels -Reviewed accounts to track KPIs, identified opportunities for optimization, leveraged automated workflow processes, and suggested strategic resolutions to expand footprints -Established actionable plans to exceed clients’ business objectives, managed feedback loops and gathered… Show more -Promoted product adoption and engagement for CRM and email marketing platform providing tailored trainings, strategic insights, health checks and business reviews for over 80 accounts of all tier levels -Reviewed accounts to track KPIs, identified opportunities for optimization, leveraged automated workflow processes, and suggested strategic resolutions to expand footprints -Established actionable plans to exceed clients’ business objectives, managed feedback loops and gathered actionable insights that influence product roadmaps -Accelerated business growth and profitability by maximizing product usage, providing best practices and customized training to drive increased ROI Show less



RUYA Branding

• United Arab Emirates
• Design Services
• 1 - 100 Employee

• Account Executive

  • Jan 2016 - May 2018

  Dubai -Collaborated with key agency departments to plan, manage and optimize branding and marketing campaigns following clients’ briefs and needs -Achieved goals successfully by managing client expectations around diverse project deadlines while effectively communicating project schedules and status reports -Coordinated activities of the production team to carry out client-approved campaigns within budgets and timelines while presenting and demonstrating product and service values to… Show more -Collaborated with key agency departments to plan, manage and optimize branding and marketing campaigns following clients’ briefs and needs -Achieved goals successfully by managing client expectations around diverse project deadlines while effectively communicating project schedules and status reports -Coordinated activities of the production team to carry out client-approved campaigns within budgets and timelines while presenting and demonstrating product and service values to prospective clients Show less