Arondi Cole
Technical Support at Applied Systems- Claim this Profile
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Topline Score
Bio
Experience
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Applied Systems
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United States
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Software Development
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700 & Above Employee
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Technical Support
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Dec 2003 - Present
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Senior Support Technician
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Dec 2003 - Present
Assisted our customers in solving problems that they experience with our products and with Windows - Extensive knowledge of Applied Systems products and services Connexion, Epic Sales Automation, Epic SDK, Epic Faxing, Virtual Channel Client, Screwdriver Client, TAM, Upload Center, and Sales Force - Handles escalated issues - Contributed articles to Sales Force Chatter for the Knowledge Base - Mentored new technicians and conducted training seminars for new … Show more Assisted our customers in solving problems that they experience with our products and with Windows - Extensive knowledge of Applied Systems products and services Connexion, Epic Sales Automation, Epic SDK, Epic Faxing, Virtual Channel Client, Screwdriver Client, TAM, Upload Center, and Sales Force - Handles escalated issues - Contributed articles to Sales Force Chatter for the Knowledge Base - Mentored new technicians and conducted training seminars for new technicians - In-depth experience with Microsoft Windows operating systems, Server 2008 Server, 2012 Server, XP, Windows 7, and Windows 8 and 8.1, Windows 10 - Working knowledge of IIS, Citrix, Terminal Services, and SQL (versions 2008 and 2012), Microsoft SQL Server Desktop Engine, Virtual Machines - Added Articles to our customer news letter - Updated external instructional documents for customer use - Assisted with reducing call backlog; Awarded the Joint Service Achievement Medal,; , Good Conduct Medal, U.S. Navy Show less
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Education
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2001 - 2003
Westwood College
Associate of Science (AS), Computer Systems Networking and Telecommunications
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