Experience

Crafthouse Cocktails

• Food and Beverage Services
• 1 - 100 Employee

• Chief Of Staff

  • May 2021 - Present

• Project Manager

  • Nov 2020 - May 2021

  Created by Chicago restauranteur Matt Lindner and global bartending champion Charles Joly, Crafthouse Cocktails are all-natural, award winning, classic cocktails available in three eco-friendly sizes. Made with premium ingredients and real spirits, Crafthouse Cocktails can be found in fine resorts, airports, restaurants and retailers across the country. Please check our website for a location near you.



Guesst

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2019 - Apr 2020

  a digital platform “Where DTC Brands meet Retailers” The Guesst platform allows Retailers (Host) who aspire to find complementary Brands (Guest) and their product to exist in their retail locations. This super-simple process essentially allows the retailers to lower their monthly fixed cost, increase revenues and maximize both parties brand awareness, ROI & customer experience in a brick & mortar location.



Candytopia

• United States
• Entertainment
• 1 - 100 Employee

• General Manager

  • Sep 2018 - Feb 2019

  Overseeing all operational, facility, human resources, and customer service aspects of a highly successful start-up.• Established SOPs for continued success in future cities.• Recruited, hired and trained 50+ employees to add to the 100 person, 11 Manager staff.• Coordinated multiple vendors for unique maintenance needs of a new build within a historic space.



Build-A-Bear Workshop

• United States
• Retail
• 700 & Above Employee

• General Manager

  • Aug 2014 - Jul 2016

  Flagship leader for one of companies highest profile highest grossing locations. Member of company operation team. Tasked with developing and implementing operational systems to bring consistency and efficiency to over 200 stores.Fully responsible for openings and closings of 7 pop up, temp and permanent locations.Achieved highest Q4 sales results over plan in East Zone, highest UPT and DPT in district for the year.Worked closely with Marketing team as a company spokesperson for onscreen and print interviews.Hosted a number of celebrity, charity and community events, both company generated and booked personally through relationships developed with guests in store



Apple Soho

• Egypt
• Apparel & Fashion
• 1 - 100 Employee

• Senior Manager

  • Sep 2006 - Jun 2014

  Direct leader of operational, technical, sales and training teams.Responsible for support and development of 300+ employees and 20+ managers.Created the plan and lead the execution of several multi million dollar new product launches. Set the standard for launch of new products still in use today.Responsible for innovating change for selling journey, staying current with educational needs of technical support staff and control of multi millions dollar inventory. Established third shift of first 24 hour Apple Store. Lead the team responsible for creating store standards guide. Hired and staff all operational, technical and sales positions generated by 150%.