Arnold J Kappen

Network, Systems, and Telephony Technician at TCW Computer Systems/Glick Audio and Video
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Contact Information
us****@****om
(386) 825-5501
Location
Leola, Pennsylvania, United States, US
Skills

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Bio

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Credentials

  • Microsoft Certified Solutions Expert (MCSE)
    Microsoft
    Mar, 2020
    - Nov, 2024
  • Microsoft Certified Solutions Associate (MCSA): Office 365
    Microsoft
    Mar, 2019
    - Nov, 2024
  • Microsoft Certified Professional
    Microsoft
    Oct, 2017
    - Nov, 2024
  • AIPS - Avaya IP Office Platform
    Avaya
    Mar, 2018
    - Nov, 2024

Experience

  • TCW Computer Systems - Glick Audio & Video
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Network, Systems, and Telephony Technician
      • Aug 2016 - Present

      Network and computer support for small and medium sized businesses in the Lancaster Area. Network and computer systems design. Support for VMWare and HyperV, Office365, Sonicwall firewalls, Watchguard firewalls, Fortigate firewalls, SonicPoint Access Points, FortiAP Access Points, Avaya Phone Systems, Ubiquiti Access Points/Networking equipment, Exchange/Active Directory, Office 365 Administration, Keeper Security Administration, VMWare Airwatch Administration and design, as well as standard desktop UI troubleshooting. Show less

  • Lancaster Bible College
    • The Jones Library at Lancaster Bible College, 901 Eden Road Lancaster, PA 17601
    • Library Clerk
      • Aug 2015 - Jan 2016

      1. Perform copy cataloging as needed. 2. Create box lists for the archives collection. 3. Assist with collection weeding projects. 4. assist with database clean-up projects. 5. Assist with gift-book processing, especially OPAC checking. 6. Regularly update Community Patrons regarding: a. recent purchases b. the New Arrival display c. the ongoing book sale d. resource kits e. how to submit recommendations for resource purchases 7. Quality check the spine labels on newly processed materials, pull purchase orders and work slips, and distribute to carts for shelving or placement on the New Arrival display. 8. Data entry into spreadsheets to calculate length of time to order materials and length of time to process materials for outcomes assessment. 9. Check the Lifetime Patron Database to determine active patrons to receive regular Community Patron updates. 10. Readily assist with any other projects or tasks as needed. Show less

  • Dayspring Christian Academy
    • Education Administration Programs
    • 1 - 100 Employee
    • Technology Administrator
      • Aug 2013 - Jun 2015

      · Online School Development – 127 courses · Chair of Internal and External Technology Teams – 7 persons and 4 persons· Technology planning and acquisition · Staff Support – 51 persons· Device: system troubleshooting, preparation, deployment, and repair – ~250 devices· Network configuration, maintenance, and repair; Wireless network design; Network security design, Sonicwall Firewall· Server configuration, maintenance, and repair – 5 physical, 15 virtual · Phone system maintenance – 4 line, 15 handset · Website maintenance – 2 external, 5 internal Start to Finish Projects:· Desktop Systems to Unified platform (Hardware & Software)· Replace MS Server 2003 AD on old hardware with a clean build of Server 2012 AD on new hardware· Virtualization via Hyper-V with redundancy of core roles· Ubiquitous AD integrated Wireless from Sonicwall APs to Meraki APs· Remote user virtualized desktop experience with nComputing similar to Citrix or Windows Terminal· Built the systems and web, development/test environments Show less

    • IT Helper/Systems Administrator
      • Feb 2012 - Aug 2013

      From Design and advancement to implementation of support, anything my school needs of me to successfully educate students I attempt to meet.

  • Lancaster Bible College
    • Circulation/ InterLibrary Loan Student Worker
      • Sep 2011 - May 2013

      I act between students and their library needs. If they need a book, I find it. If we don't have it, I get it from another school for them. I act between students and their library needs. If they need a book, I find it. If we don't have it, I get it from another school for them.

  • Lancaster Bible College
    • IS Helpdesk Support
      • Sep 2009 - May 2011

      Computer support and repairs. Student and staff support and troubleshooting. Computer support and repairs. Student and staff support and troubleshooting.

Education

  • Lancaster Bible College
    Bachelor of Arts (B.A.), Minor in Vocal and Organ Performance, Bible Ministries
    2009 - 2015
  • Conestoga Valley High School
    2006 - 2009

Community

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