Experience

Inkbright Trading Coporation

• Retail Office Supplies and Gifts
• 1 - 100 Employee

• Chief Operating Officer

  • Apr 2020 - Present

  Oversee the operational activities at every level of the corporation. Managing the expansion of the corporation to digital Oversee the operational activities at every level of the corporation. Managing the expansion of the corporation to digital



QGP Limited

• Hong Kong
• Marketing Services
• 1 - 100 Employee

• Search Engine Optimization Specialist

  • Oct 2018 - May 2020

  Process orders from clients. Assigning writers with article and providing necessary tags to optimize the clients website. Process orders from clients. Assigning writers with article and providing necessary tags to optimize the clients website.



AXA

• Italy
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Unit Head Manager

  • May 2019 - Mar 2020

  Provides financial planning and support to clients in order to help clients achieve their financial goals. Answering client questions about financial plans and strategies and giving financial advice or options Provides financial planning and support to clients in order to help clients achieve their financial goals. Answering client questions about financial plans and strategies and giving financial advice or options



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Customer Service Representative

  • Dec 2015 - Dec 2017

  Provide support for teleconferencing and WebEx. Instructing the clients on what number to call and to have them connect on the right teleconferencing room. Helped clients set up WebEx on their computer Provide support for teleconferencing and WebEx. Instructing the clients on what number to call and to have them connect on the right teleconferencing room. Helped clients set up WebEx on their computer



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Specialist

  • May 2014 - Mar 2015

  Provide technical support to NA clients with their AT&T U-Verse account. From basic troubleshooting of phone, internet and cable services to advanced inquiries. I also handle customer support regarding basic question about their account Provide technical support to NA clients with their AT&T U-Verse account. From basic troubleshooting of phone, internet and cable services to advanced inquiries. I also handle customer support regarding basic question about their account



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Technical Support Specialist

  • Jul 2010 - Mar 2012

  Provide technical support to Canadian clients with the focus on internet, phone and cable services. From basic troubleshooting to advance line testing. Provide technical support to Canadian clients with the focus on internet, phone and cable services. From basic troubleshooting to advance line testing.



PNI-KMPG INC

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Product Trainer

  • Apr 2007 - Jan 2010

  Was promoted to trainer after 6 months from Customer Service. Main task is to make sure there will be transfer of knowledge to equip trainees the know how about the process and the tools we are using. Was promoted to trainer after 6 months from Customer Service. Main task is to make sure there will be transfer of knowledge to equip trainees the know how about the process and the tools we are using.