Cybersecurity Windows Analyst - DISA Ogden

• Jun 2018 - Present

Help Desk Customer Support Professional II - DISA Ogden

• Apr 2016 - Jun 2018

-Acts as the first point of contact for DISA -customers via multiple contact channels (phone, e-mail, web submitted incident tickets, FAX, walk-ins, etc.) -Coordinates incident resolution with Mid and Senior Level CSPs as required -Refers tickets to Technical Support teams as required -Opens/closes incident tickets, Quickets, or tasks for all initial calls or notifications -Maintains incident ticket updates -Calls back on incident tickets to update customer on status changes -Contacts customer and closes “fixed” tickets -Coordinates ticket status information with service Desk team members as necessary -Opens/handles hardware tickets and DISA Form 7

COMOPTEVFOR

• Mar 2014 - Jan 2016

-Supported the planning, coordination, and execution of operational tests and evaluations of the Aegis Combat System.-Prepared project plans for the conduct of test to determine the capabilities and limitations of Aegis Combat System equipment meets acceptability standards.-Assessed the impact of more than 6000 Computer program change requests which increased the ability of the organization to identify potential risk in support of operational testing.-Spearheaded the implementation of a comprehensive Computer Program Change Request database that consisted of more than 12,000 Change Request which ensured all high priority computer program deficiencies were fixed in a timely manner to support testing objectives.-Prepared reports of tests and evaluations to include specific recommendations that impact important Navy acquisitions decisions.-Liaison between governmental and private research and development agencies.

USS STETHEM

• Apr 2012 - Feb 2014

-Provided leadership of 17 sailors through 3 deployments in the Arabian Gulf and Western Pacific.-Supervised the operation, maintenance, and repair of millions of dollars worth of Aegis Combat System related weapons control equipment and systems.-Maintained the Navy’s high standards for upkeep of shipboard equipment and the training of personnel, which resulted in achieving excellent scores in the 3M Certification Assessment and earning the ship the Navy’s Battle “E” award.-Managed the reporting of the ship’s equipment and engagement capability status to Pacific Command as Ballistic Missile Defense Watch Officer during high visibility national defense operations.-Lead the daily consolidation of all U.S. Naval Forces Central Command reporting requirements across the Fifth Fleet Ballistic Missile Defense forces in support of an Arabian Gulf deployment.-Prepared work orders for shipyard work, repairs, and overhauls worth $9.3 million.

USS ESSEX

• Nov 2009 - Apr 2012

-Administered operation, repair, overhaul, and alteration of shipboard auxiliary equipment such as shipboard elevators, air conditioning, ballasting pumps, fire main pumps, and galley equipment.-Tracked and maintained over 800 equipment records and in preparation of the Navy’s toughest ship inspection, Inspection and Survey or INSURV,-Spearheaded the successful completion of all 120 equipment and material checks during INSURV.