Accounts Payable Manager

• Mar 2023 - Present

Project Professional

• Mar 2021 - Present

Senior AR Specialist

• Jul 2021 - Mar 2023

Senior Collections Specialist

• Nov 2017 - Feb 2021

Key Accomplishment • Managed Complex Business portfolio over 20M in revenue. • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month. • Collaborated with other teams and senior leaders to determine next steps on delinquent accounts or increase credit limits. • Action included but was not limited to placing delinquent accounts on credit hold , contacting customer via email, phone or meeting request with the AP team ( managers and directors). • Assisted in updating customer master data file for accuracy. • Achieved KPI's goals through effective use of probing technique asking open/closed ended questions to determine barriers preventing payment. • Proactively submitted invoices to customers 45 days before payment is due. • Collaborated with key stakeholders, account executives, managers, senior leaders, sales team, invoicing, contract and dispute team to resolve billing discrepancies or contract issues. • Processed credit card payments in Cybersource and updated general ledger in SAP/FSCM. • Created detailed aging/financials reports in Excel. • Advised account executives, managers and senior leaders on past due accounts by providing specific updates for each customer. Reviewed purchase orders in Oracle and Salesforce for accuracy. Show less

Small Business Credit/Collections Specialist

• Sep 2013 - Nov 2017

Key Accomplishment• Collaborated with key stakeholders to identify and resolve billing discrepancies.• Processed credit card, EFT or ACH payments.• Researched accounts and completed due diligence to resolve customer disputes.Maintained account accuracy by reviewing and reconciling bank statements monthly.

Retention Specialist

• Jul 2009 - Sep 2013

Key Accomplishment• Proved successful working within tight deadlines and fast-paced atmosphere.• Identified issues, analyzed information, and provided solutions to problems.• Used critical thinking to break down problems, evaluate solutions and make decisions.• Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.• Served customers in a friendly, efficient manner following outlined steps of service.• Handled 65+ calls daily while providing excellent customer service. Show less

IT Professional

• Jan 2000 - Oct 2007

Senior Accounts Payable Administrator

• Mar 2002 - Apr 2007