Senior Expert

• Apr 2023 - Present

Energizing people and organizations for transformation.Consultant, Trainer and Coach with a focus on Lean Six Sigma, process improvement, change manegement and project management.

Expert

• Nov 2021 - Apr 2023

Energizing people and organizations for transformation.Consultant, Trainer and Coach with a focus on Lean Six Sigma, process improvement, change manegement and project management.

Digital Transformation Manager

• Apr 2021 - Nov 2021

Responsible for identification and implementation of transformational projects for existing and potential clients through technology, analytics and process excellence Facilitating the identification and scoping of digital transformation initiatives that support organic and new business growth Leading a team of 4 Business Analysts and 1 Data Scientist Leading and coaching Lean Six Sigma Specialists on process improvement Projects Responsible for identification and implementation of transformational projects for existing and potential clients through technology, analytics and process excellence Facilitating the identification and scoping of digital transformation initiatives that support organic and new business growth Leading a team of 4 Business Analysts and 1 Data Scientist Leading and coaching Lean Six Sigma Specialists on process improvement Projects

Head of Quality Management, Head of Project Management

• Jul 2019 - Mar 2021

Responsible for quality and project management at Bosch Service Solutions with about 9,500 employees at 24 sites worldwide.Disciplinary responsibility for quality managers and project managers in the headquarters.Functional leadership of local quality managers and project managers at all sites.Maintaining and developing the Quality Management System certified by ISO 9001 and ISO 18295-1.Responsible for the Continuous Improvement Process.Consulting and supporting the organization in aspects of quality management and project managementDesign and further development of project management.Project portfolio management for the business area. Show less

Head of Quality Management

• Dec 2015 - Jun 2019

Please refer to the section above.

Abteilungsleiter Prozess- und Qualitätsmanagement

• Oct 2014 - Nov 2015

Process improvement and process development as well as service development for strategic projects with internal and external focus.Project management of related projects.Leading the business unit’s Six Sigma initiative; training and certification of White, Yellow and Green Belts; Coordination and coaching of DMAIC-Projects.Head of quality management for one of arvato’s key accounts including performance management, transaction monitoring, KPI analysis, deduction and control of improvement actions.Responsible for a Team of six Knowledge Engineers for BPM and Knowledge Management. Show less

Leiter Business Improvement

• Mar 2009 - Sep 2014

Please refer to the section above.

Leiter Auditing und Consulting Customer Service

• Jan 2008 - Feb 2009

Responsible for design and implementation of an internal and external consulting concept including service-design and market-entry-strategy.Implementing six sigma.Design and implementation of an internal auditing to benchmark different sites.

Consultant, Trainer and Coach

• Aug 2007 - Dec 2007

Senior Consultant und Projektmanager

• Apr 2007 - Jul 2007

Vertriebs- und Projektleiter Norddeutschland

• Apr 2005 - Mar 2007

Leiter Zentralbereich Service Operations

• Sep 2004 - Feb 2005

Manager Help Desk Services bei HELPBYCOM

• Aug 2003 - Sep 2004

Manager Support Services für Netzwerke

• Jan 2001 - Jul 2003

Senior Consultant Managed Services

• Jan 2000 - Dec 2000

Six Sigma Quality Black Belt

• Apr 1998 - Dec 1999

Operation Manager Managed Services

• Sep 1997 - Mar 1998

Abteilungs- und Projektleiter

• Dec 1996 - Aug 1997

Teamleiter Technische Hotline

• Jan 1996 - Nov 1996

2nd Level Call Center Agent (technischer Support)

• Oct 1995 - Dec 1995

Praktikant (Erstellung der Diplomarbeit)

• Apr 1995 - Sep 1995

Computer-Techniker (Nebentätigkeit zum Studium)

• Jun 1992 - Mar 1995