Experience

One Source Medical Group

• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Supervisor

  • Sep 2010 - Present

  • Responsible for inbound and outbound calls to physicians offices to obtain verbal authorizations for services and supplies.• Given the task by the owners to create and help implement standardized notes in patients charts to ensure we are compliant with federal and state laws• Assist with all customer service related functions in order to grow the business and create positive patient relations.• Regularly called upon from the billing department to assist in the collections process given my high success rate.



Hoveround Corporation

• United States
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Scripts Processor/Technical Support

  • Mar 2007 - Apr 2010

  • Reviewed medical forms which indicated necessity for durable medical equipment;• Verified with follow-up calls to physicians’ offices to ensure accurate documentation per Medicare/Medicaid and private insurers requirements;• Assisted field representatives with technical and procedural issues;• Performed quality control audits and reported findings to management.• Followed all Medicare, Medicaid and private insurance regulations and requirements. • Reviewed medical forms which indicated necessity for durable medical equipment;• Verified with follow-up calls to physicians’ offices to ensure accurate documentation per Medicare/Medicaid and private insurers requirements;• Assisted field representatives with technical and procedural issues;• Performed quality control audits and reported findings to management.• Followed all Medicare, Medicaid and private insurance regulations and requirements.



CCS

• Home Health Care Services
• 500 - 600 Employee

• Patient Support Team Lead

  • Aug 2003 - Dec 2006

  • Oversaw all processes and procedures for Inbound Service Representatives with the Patient Support Department;• Provided training for new employees, on-going education of intermediate employees, assistance in coordination of work process flows, informational support and ensuring quality customer service;• Assisted supervisors and managers with elevated employee questions;• Quality Control Coordinator, ensuring accurate information relating to patients, products and procedures were properly conveyed.• Responded to overflow incoming patient calls.• Assisted with all customer service related functions in order to grow the business and create positive patient relations.• Make outbound calls to potential patients who have been referred, and/or that are responding to company marketing and advertising in order to establish the best benefit for the patient.• Ensured effective documentation and adherence to Medicare and private insurance guidelines to facilitate proper payment and reduce waste. • Successfully met and exceeded patient goals, Quality/Accuracy goals and phone productivity goals



Covista Communications

• Billing Developer

  • Jan 1998 - Jun 2003

  • Prepared invoices and bills of lading for retail and wholesale operations;• Computed amounts due from records such as purchase orders, sales tickets and charge slips;• Oversaw the Onnet and Offnet CDR operations;• Ensured all billing and invoicing to commercial and residential customers were processed to meet corporate requirements;• Compiled end of month data utilizing the corporate database;• Coordinated and supervised individuals on corporate policies and procedures • Prepared invoices and bills of lading for retail and wholesale operations;• Computed amounts due from records such as purchase orders, sales tickets and charge slips;• Oversaw the Onnet and Offnet CDR operations;• Ensured all billing and invoicing to commercial and residential customers were processed to meet corporate requirements;• Compiled end of month data utilizing the corporate database;• Coordinated and supervised individuals on corporate policies and procedures