System Administrator

• May 2023 - Present

IT Support Technician

• Aug 2020 - May 2023

IT TECHNICAL SUPPORT IPKO IPKO offers a wide range of mobile and fixed telephony products, in order to meet the needs and requirements of customers. Duties and responsibilities: • Responsible for adjusting various equipment • Work on the task through tickets • Information on products and services • Resolve technical issues related to network interruptions • Actively update, maintain and monitor all aspects of computer networks • Act as the initial point of contact for all computer and system related concerns from clients or other employees • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems - Monitor and respond quickly to incoming requests relate to IT issues - Maintain computer systems and act as support if any system goes down. - Responsible for PC’s, Printers, Servers and related equipment - Maintain user PCs, including upgrades and configuration as needed - Keep inventory of all equipment, software, and license users. - Install, configure, and upgrade PC software. Show less