Armando Navas
Business Development Executive at DemandCapture (formerly 2ndSight.io)- Claim this Profile
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Bio
Credentials
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EFSET English Certificate 63/100 (C1 Advanced)
EF Standard English Test (EF SET)Feb, 2023- Nov, 2024 -
Lean Six Sigma
Webhelp OneLinkJan, 2022- Nov, 2024 -
Google Ads certification
White Shark Media™ en Español -
Google Analytics
White Shark Media™ en Español -
Microsoft Advertising
Microsoft
Experience
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DemandCapture
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United States
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Software Development
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1 - 100 Employee
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Business Development Executive
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Oct 2022 - Present
- Achieved quota of 18 meetings set per month, and 14 occurred between November 2022 and May 2023. - Brought in meetings with enterprise companies (Ralph Lauren, General Motors, CBS, Persado, Crux, N-Ware Technologies, Comcast, Bain Capital Investment) - Highest conversion rate for Q1 3.29% // $6k Revenue accrued monthly // <16% Cancel Rate (Highest productivity targeted in revenue generating activities) - Onboarding and training for new SDRs on dialers and CRM management (Salesloft, LinkedIn Sales Nav, Zoom Info, Vidyard, Connect & Sale, Salesforce) - Steady 30% email open rate with a 10% to 14% response rate (Personalization rate was between 60% and 70%) - Created SDR playbook for specific clients (This included pitches, rebuttals, value prepositions) https://docs.google.com/spreadsheets/d/1-tROV8dylXl4LAgD-s8wZ8sPPQ9p2cEn/edit?usp=sharing&ouid=112621777406814493310&rtpof=true&sd=true Show less
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ENGLISH4CALLCENTERS
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Higher Education
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1 - 100 Employee
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English Coach
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Jul 2022 - Present
- My teaching focuses on thinking-based learning by facilitating my students and showing them how to contextualize, analyze, relate, and convert information into knowledge in order for them to become independent users that can develop thinking skills beyond memorization. - Top Coach for February, April, and May 2023 (8.5 class observations, 0% CSAT overall for Q1, 92% class retention, 70% next-level achievement) - Successfully helped students in call center admissions through mental training and well-placed onboarding counseling. - Increased the number of students completing assignments on time by 40% by promoting the use of daily homework and the use of the platform to drive accountability. - Creation of classes for different levels: https://www.canva.com/design/DAFejlIGbrY/1QaEMvK1SyXRg3jTpf5pkQ/view?utm_content=DAFejlIGbrY&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton Show less
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VOOV Nicaragua
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Nicaragua
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Real Estate
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1 - 100 Employee
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Sales Development Specialist / Lead Generation
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Jun 2022 - Nov 2022
I worked for True Realty (a top real estate agency in Denver) with the following achievements: - 75% met rate for my appointments, working with both buyers and sellers. - Within four months, I had four closings, resulting in 1.2 million dollars in sales and 4% to 6% gross revenue. - Increased prequalified appointment rate from 5% to 9% by working with different financial institutions depending on income sources. - Became a Zillow premier agent within 5 months, allowing me to handle inbound buyers while keeping a 5% rating on survey partnerships. - Training Program for sales agents. This included various stages within a two-week training program that included sales university courses, assessment, daily role plays, and a more structured sales strategy to create contacts based on lead sources. Show less
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Webhelp OneLink
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Operation Coordinator
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Feb 2021 - May 2022
In charge of evaluating statistical information and reports, analyzing deficiencies for the area and creating strategies to drive improvement. Ensure the group of supervisors under my supervision worked aligned with the actions plans for the LOB. Analyze the client stablished process and provide recommendations to drive higher customer satisfaction. Client management with specific point of contact to build, maintain and improve professional relationships and drive employee satisfaction.Milestones:- Cash App Playbook (This consisted of a CANVA that documented all initiatives (with specific instructions, links, and parties involved) so that the rest of the organization could review and implement them in their organizations; it also served as leverage for future leaders to accelerate their learning curve.- Launched and ramped two customer focused servicing lines of business (Spanish) for a major mobile payment service client, went from 30 to 500 front line agents.- Excellent operational performance (65% CSAT, 82% QA, 5% Retention) Best site for Q1 compared to Colombia, Mexico and El Salvador.- Deployment of 75% of our staff to WF@. Show less
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Sales Operation Supervisor
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May 2019 - Jan 2021
Responsible to assist, coach and motivate employees in order to meet quality, efficiency and close rate as a team. Led implementation of new tools working hand to hand with the client to provide feedback and recommendations to ensure a successful launch to operations. Some of these pilots were related to classify type of sales, analyze/interpret as well new call flows to reduce customer churn.Milestones:- The Ones award twice which was only given to 5% of Top Performers on the LOB. We had "sales to calls" "sales to offers" performance indicators. Additionally, We also offer additional product such as Complete Connect with a subsidiary cable company where We needed to pitch at the end and transfer the call if eligible.- Implementation of sales call flows, effective utilization of sales tool like (My Energy Dashboard Plans) to ensure We were meeting targets as a team. (Retention)- Acting a direct leader on the operation along with other two members and We used to present sales results weekly to our client for our acquisition team. Show less
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Sitel Group
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Operation Supervisor
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Jan 2016 - Jun 2018
In charge of overseeing a teams of 16 to 18 front line associates, making sure my #1 priority was to ensure a healthy and steady performance driven by engagement and cooperative environment. My main functions as a team leader were but not limited to: -Developing SMART action plans for tenure associates, execution, follow-up to boost performance. -Keep track of daily attendance, making sure associates comply with internal company's guidelines. -Conduct weekly coaching / feedback session with the GROW model. - Daily performance overview of KPIs (Net Promoter Score, Transfer & Abandon Rates, Average Handle Time and Efficiency Metrics) -Prepare weekly and month reports to present to Ops Leadership team. Show less
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White Shark Media®
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United States
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Advertising Services
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1 - 100 Employee
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PPC Strategist
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Mar 2015 - Apr 2015
Specialize in developing effective marketing strategies for our clients and help them improve their brand identity. Develop plans to help clients meet their goals through organic and paid advertising, support with image enhancement using internet marketing tools, assist clients with budget estimates for their mid-small businesses and share proposals through various services to ensure a higher ROI. Specialize in developing effective marketing strategies for our clients and help them improve their brand identity. Develop plans to help clients meet their goals through organic and paid advertising, support with image enhancement using internet marketing tools, assist clients with budget estimates for their mid-small businesses and share proposals through various services to ensure a higher ROI.
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Grupo LAFISE
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United States
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Financial Services
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700 & Above Employee
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Bilingual Customer Service Advisor
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Mar 2010 - Feb 2011
Tailored attention and advisory to customers on various requests and products/services offered by the bank. Handle Money Transfers, Debit/Credit Card request, Loans, insurance cross selling and assist the branch manager with running daily operation. Tailored attention and advisory to customers on various requests and products/services offered by the bank. Handle Money Transfers, Debit/Credit Card request, Loans, insurance cross selling and assist the branch manager with running daily operation.
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Education
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Universidad Centroamericana, Managua
Economía Aplicada
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