Information Technology Engineer

• Jun 2018 - Present

Information Technology Lead

• Jun 2017 - Jun 2018

IT Lead who possesses excellent leadership skills, a highly analytical focus, strong troubleshooting skills, ability to multi task, and enjoys learning new technologies.• Provide A plus services to all staffs members within the network.• Manage network operation staff and vendors in maintaining operation of Noble Network infrastructure.• Handle annual budget and ensure cost effectiveness• Work alongside other departments to achieve organization's goals and vision.• Write and forward regular reports to the management.• Coordinate with vendors and resolve issues.• Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (including PCs, peripherals, servers, networking equipment, operating systems and other software). Show less

Desktop Support Specialist

• Jan 2015 - Jun 2017

* Managed initial laptop/desktop installation and rollout for Windows * Installed, configured, and supported workstation applications * Troubleshooted workstation problems - both software and hardware * Configured and support Junos Pulse Secure VPN connections * Provided end user support for laptops/desktops, mobile devices, and network connectivity * Installed and configured Syteline/Symix database * Improved workstation performance * Managed user accounts across multiple systems with emphasis on Windows Active Directory * Troubleshooted network connectivity - wired and wireless * Responded to help desk tickets related to desktop issues * Wrote and maintained comprehensive documentation * Performed analysis, diagnostics, installation, and resolution of complex desktop computers, operating systems, application software, hardware technologies, and associated problems * Investigated and determined escalation assignment and procedures based on scope and severity of reported issues * Installed and supported Office 2013 and Outlook Exchange accounts * Upgraded systems from Windows XP to Windows 7 and Windows 10 * Troubleshooted Xerox Copier Printers and other none Xerox printers Show less

IT Support Technician

• Jan 2012 - Dec 2014

• Utilized technical documentation and troubleshooting skills to ensure optimal workstation performance prescribed by Standard Operating Procedures • Implemented, monitored and upgraded computer anti-virus and malware protection systems • Encrypted data, configured firewalls to conceal confidential information during transmit • Implemented password authentication to kept unauthorized users from accessing sensitive data files • Modified security files to incorporate new software, correct errors, and change user access status • Performed risk assessments and tested on running data processing activities and security measures • Educated workers about computer security and promoted security awareness and security protocols • Maintained accurate and current backup files of all important data on the shared corporate network • Responded to customer inquiries for technical support regarding: installing, diagnosing, repairing, maintaining, and upgrading hardware/software for Macs and PCs. • Restored data from various backup sources, move computer set-ups, and change software Show less

Computer Teacher

• Jan 2006 - Jun 2007

• Instructed adult learners in basic computer skills including: introduction to computers (hardware/software), keyboarding, and Internet skills • Instructed adult learners in computer applications and their specialized functions (Windows, Word, Excel, Outlook, PowerPoint, Internet, and email accounts) • Developed all courses and all instructional materials for basic computer skills and computer applications courses • Used extensive knowledge of various computer applications and hardware to teach adult learners more advanced computer skills • Maintained highest student retention rate in the program Show less