Experience

Caleia Mar Menor Spa

• Spain
• Restaurants
• 1 - 100 Employee

• Gerente asistente

  • Mar 2023 - Present

  Actualmente gestionando el equipo de recepción y coordinando la gestión de todos los departamentos del hotel como responsable de este por la ausencia de un Director, reñido las funciones diarias de este.

• Front Office Manager

  • May 2019 - Present



InterContinental Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Jan 2013 - May 2019



Mercure Thalasia Costa de Murcia

• San Pedro del Pinatar

• Rooms Division Manager

  • Sep 2011 - Jan 2013



Hotel Thalasia (Hoteles Garza Real, SA)

• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Aug 2010 - Aug 2011

  Management of overall daily Front Office operations. •Supervising Staff and Premises and monthly, weekly and roster •Managing three differents Receptions •P&P Champion. •Managing complaints and requirements •Recruitment •Upselling Management •Greeting and meeting VIP guest Management of overall daily Front Office operations. •Supervising Staff and Premises and monthly, weekly and roster •Managing three differents Receptions •P&P Champion. •Managing complaints and requirements •Recruitment •Upselling Management •Greeting and meeting VIP guest



InterContinental Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Dec 2008 - Jul 2010

  Management of overall daily Front Office operations. •Front Office Manager since May 09 •Supervising Staff and Premises and monthly, weekly and roster •Responsible for GSTS, Increase of 10 points in Speed an efficiency of check-in in three months •PCR & Ambassador Program Champion, PR and marketing actions to ensure increasing loyalty memberships. •Managing complaints and requirements •Recruitment •Upselling Management •Greeting and meeting VIP guest Management of overall daily Front Office operations. •Front Office Manager since May 09 •Supervising Staff and Premises and monthly, weekly and roster •Responsible for GSTS, Increase of 10 points in Speed an efficiency of check-in in three months •PCR & Ambassador Program Champion, PR and marketing actions to ensure increasing loyalty memberships. •Managing complaints and requirements •Recruitment •Upselling Management •Greeting and meeting VIP guest



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager

  • Dec 2008 - Apr 2009

  •Opening hotel period•Supervising Staff and Premises and daily roster•Production of Procedures•Responsible for GSTS, Increase of 10 points in Local Knowledge of concierge team in five months•PC Champion, managing complaints

• Receptionist

  • Dec 2007 - Dec 2008

  •First point of contact for clients (meeting & greeting)•Customer service •Check in – Check out•Bookings, banking, cashiering…, General administration•Food and beverage room services•Developed interpersonal and communication skills



Hotel Monasterio de Santa Eulalia

• Front Desk Manager

  • Sep 2005 - Dec 2007

  Management in front desk area and supporting the Hotel Manager with the overall hotel operations •First point of contact for clients (meeting & greeting), and customer services •Housekeeping task assignment •Check in – Check out, general administration, AR ledger, accounts and invoicing •Hotel bookings •Maintaining & updating hotel database •Contributing to hotel management Management in front desk area and supporting the Hotel Manager with the overall hotel operations •First point of contact for clients (meeting & greeting), and customer services •Housekeeping task assignment •Check in – Check out, general administration, AR ledger, accounts and invoicing •Hotel bookings •Maintaining & updating hotel database •Contributing to hotel management