Experience

Firstbase

• United States
• Internet Publishing
• 1 - 100 Employee

• Product Lead (Internal Tools & Compliance)

  • Sep 2023 - Present

  -Manage and define strategy for products that represent 50% of company revenue-Compliance: Firstbase Agent and Mailroom (registered agent services and virtual mailbox)-Internal tools: tools for Firstbase customer experience, operations, and other product teams

• Product Manager (Internal Tools)

  • Apr 2023 - Sep 2023

  -Created a plan and feature backlog to reduce the time needed to process annual reports by 80%.-Developed a universal internal status system to support operations and customer experience.-Brought status tracking into our internal systems to support operations and customer experience.-Implemented internal notes to log all changes to customer applications.-Enabled employees to assign agents to customer applications.

• Product and Operations Manager

  • Jan 2023 - Mar 2023

  -Reduced 'status update' support requests by 50% by improving customer notifications.-Reviewed and mapped our processes, including backend and customer facing actions.-Identified top causes for bad CSAT, developed plans to improve, and implemented fixes.-Improved our support chat bot to automatically assign tickets to staff based on content.-Built SQL queries to track OKRs over time.-Created best practices documentation for the support team.



Teahorse, Inc.

• United States
• Wellness and Fitness Services

• Founder & CEO

  • Oct 2019 - Present

  Business 2: UforU - matches patients with their optimal antidepressants based on their medical history, 2020 – Present -Took UforU from a concept to a profitable business that serves customers every week. -Took B2C web app from 0 to 1: engineered all features, including onboarding, payment, and analysis to select antidepressants. -Proved hypothesis that there is market demand for direct-to-patient medical services with $0 customer acquisition cost. -Optimized the unit economics through organic customer acquisition and low-cost site operations (<$35/month). -Doubled weekly revenue using pricing experimentation and analytics while maintaining checkout rates. -Set product roadmap: conducted 50+ customer interviews, built prototypes, and ran tests to de-risk ideas. -Created an agreement with George Mason University to license and commercialize their research. -Built relationships with healthcare organizations and the press to generate customer referrals. -Evaluated the impact of changes to the product on conversion rates via custom Mixpanel analytics. Business 1: teahorse.xyz - marketplace for clothing exchange, 2019 – 2020 -Took the marketplace from 0 to 150 listings by running customer campaigns and partnering with clothing retailers. -Took B2C web app from 0 to 1: engineered all features, including onboarding, payment, database, and matching system. -Set product roadmap: conducted all customer interviews, built prototypes, and ran tests to de-risk ideas. -Shut down the business due to COVID-19. Show less



Tesla

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Senior Mechanical Design Engineer (Vehicle Lighting Systems)

  • 2018 - Sep 2019

  -Defined lighting requirements through all stages: scope, supplier sourcing, design, testing, and delivery.-Managed designers and engineers to set and meet project deliverables. Used JIRA to prioritize issues and review status.-Tracked lamp-level costs over the course of the projects to ensure cost targets were met or exceeded.-Created savings of $5.2M annually (and growing) by leading sourcing, development, and design of a lamp cost-down solution.-Defined the exterior lighting scope and set functional requirements for the Semi Truck.-Ensured physical and electrical integration of carry-over front lighting for Model Y at drastically lower BOM cost.-Achieved Model 3 lighting homologation in post-SOP markets such as Europe, China, Australia, Japan, and Taiwan.-Saved hundreds of thousands of dollars per year by reducing lighting service issues on all vehicles. Show less

• Mechanical Design Engineer (Vehicle Lighting Systems)

  • 2016 - 2018

  -Designed, validated, homologated, and launched the Model 3 side repeater cameras, license plate lamps, and rear reflectors-Designed, sourced, and fabricated Model 3 prototype lamps to support early production builds and systems integration needs-Launched and maintained the Model 3 bodyside and decklid lamps, as well as the center high mounted stop lamp-Improved Model 3 lamp designs to reduce Tesla production fallout, lower cost, and improve aesthetics-Defined project timelines and develop SOR documents for sourcing suppliers-Managed suppliers to achieve all design requirements, launch products on time, maintain a high level of part quality, and develop immediate containments when necessary-Ensured seamless launch of products, including legal compliance to all market regulations-Root caused and resolved any production or field related issues and designed permanent solutions to address them Show less

• Associate Mechanical Design Engineer (Vehicle Lighting Systems)

  • 2015 - 2016

  -Developed automatic headlamp leveling system for Model S refresh-Performed packaging, visibility, and legal studies in the early Model 3 lighting development phase-Prepared all lighting documentation demonstrating legal compliance for Model X launch-Managed suppliers to design and launch the Model S and X side repeater camera-Worked with quality to contain lighting issues: established interim quality criteria and issued deviations to keep the line running

• Materials Engineering Intern - Vehicle R&D

  • Sep 2014 - Dec 2014

  -Researched and developed cutting-edge material technologies for feasibility in future products-Characterized material performance and behavior through testing-Investigated oxide layer formation processes, polymeric coatings, and vibration damping materials



EDG2

• United States
• Design Services
• 1 - 100 Employee

• Mechanical Engineering Intern

  • May 2014 - Aug 2014

  -Designed ductwork and piping systems for clients including Hilton Hotels, Disney, and AOL -Performed mathematical analysis of designed systems to meet building code and LEED certification -Modeled heat loads in building spaces to determine air requirements -Designed ductwork and piping systems for clients including Hilton Hotels, Disney, and AOL -Performed mathematical analysis of designed systems to meet building code and LEED certification -Modeled heat loads in building spaces to determine air requirements



McGill Racing Team

• Canada
• Design Services

• Aerodynamics Subteam Leader

  • Sep 2013 - Aug 2014

  Lead and coordinated all activities related to aerodynamics on the 16th iteration of the McGill Racing Team's F1-style race car. Lead and coordinated all activities related to aerodynamics on the 16th iteration of the McGill Racing Team's F1-style race car.



McGill University

• Canada
• Higher Education
• 700 & Above Employee

• Materials Research

  • May 2013 - Aug 2013

  Developed chromium-sulphate samples for impact testing. Developed chromium-sulphate samples for impact testing.



MATERIALS MODIFICATION, INC.

• United States
• 1 - 100 Employee

• Design Intern

  • May 2012 - Jul 2012

  Designed products for commercial and internal use. Designed products for commercial and internal use.



Rosalind & Morris Goodman Cancer Institute, McGill University

• Canada
• Research Services
• 1 - 100 Employee

• Administrative Assistant

  • May 2011 - Aug 2011

  -Maintained and repaired tech -Managed bookings and worked in general reception -Coordinated fundraising and sponsorship efforts to support events -Maintained and repaired tech -Managed bookings and worked in general reception -Coordinated fundraising and sponsorship efforts to support events