Medical Secretary in charge of premium patients and operation reservation

• Oct 2021 - Present

Telephone Operator and back office support

• Jan 2020 - Mar 2020

• Anticipated and identified client’s needs and provide information to customers while promoting various services and products of the hotel (i.e. concierge, banquet, catering, restaurant and conference services). • Operated switchboard system to redirect internal/external calls and prioritizing emergency calls/alarms, as well as, managing other means of communication such as faxes and messages. • Performed administrative duties, while assisting Reception: guest information input, data collection/exportation for statistic and scheduling purposes, telephone cost controls, emergency tests and reports, directory updates. • Controlled and systematically manipulated fax lines, conference call lines and the opening/restricting of telephone lines. • Managed restaurant reservations for Rasoi by Vineet and Yakumanka by telephone and e-mails. Show less

Cabin Crew

• Jul 2015 - Dec 2018

• Contributed as a team player in a multicultural working environment comprising of cabin crews from 135 countries. • Created memorable and personalized on-board experiences for cosmopolitan customers (Asia, Europe and the Americas). • Effectively applied problem solving skills through active listening and maintaining composure under pressure. • Ensured the safety and security of passengers, crews, and aircraft. • Voted as Ideal Crew Member of graduating class (Safety and Security, Service, and Medical). • Provided advanced first aid care when needed. Show less

Legal Secretary

• Oct 2014 - Jul 2015

• Coordinated over 90 cases in a deadline-driven environment; experienced in prioritization of tasks. • Drafted routine correspondence and assisted Paralegal with the preparation of discoveries. • Cultivated long-term relationships; extensive verbal and written communication with various parties (clients, defendant’s legal team, insurance companies, medical team, expert witnesses, etc.). • Accustomed to professional environment requiring daily problem-solving skills, self-management and proactive work. • Executed quantitative tasks including accounting, billing, and fund disbursement. Show less

Sales Associate

• Nov 2013 - Jun 2014

• Extensive application of customer service and interpersonal skills. • Understood the importance of effective communication in team-oriented working environment. • Strategically assessed customer’s needs, while meeting sale goals. • Extensive application of customer service and interpersonal skills. • Understood the importance of effective communication in team-oriented working environment. • Strategically assessed customer’s needs, while meeting sale goals.

Preschool TA/Substitute

• Jan 2012 - Jun 2014

• Planned recreational activities and intellectual projects, per the lead teacher’s request. • Assisted lead teacher in developing new lesson plans and evaluate students’ social, emotional, physical, and intellectual development. • Took on the role of the lead teacher when he/she is absent. • Planned recreational activities and intellectual projects, per the lead teacher’s request. • Assisted lead teacher in developing new lesson plans and evaluate students’ social, emotional, physical, and intellectual development. • Took on the role of the lead teacher when he/she is absent.

Intern Brand Loyalty and Member Services Department

• Jul 2013 - Aug 2013

• Delivered exceptional customer service to Gold and Silver members in the Royal Orchid Lounge. • Trusted to correspond and answer frequent flyer customer emails regarding their online accounts. • Performed multifaceted general office support; answered and initiated calls; took and reported messages in a timely accurate fashion; and received visitors and directed them wherever required. • Delivered exceptional customer service to Gold and Silver members in the Royal Orchid Lounge. • Trusted to correspond and answer frequent flyer customer emails regarding their online accounts. • Performed multifaceted general office support; answered and initiated calls; took and reported messages in a timely accurate fashion; and received visitors and directed them wherever required.

Lead Hostess

• Jan 2013 - Jul 2013

• Ensured an overall exemplary service and hospitality in a fast-pace environment through: efficient communication, time management, and interpersonal skills. • Managed the dining room flow, estimated and monitored wait list, delegated tasks to other hostesses. • Booked reservations, took orders for to-go meals, and arrange dining sections to accommodate large parties. • Ensured an overall exemplary service and hospitality in a fast-pace environment through: efficient communication, time management, and interpersonal skills. • Managed the dining room flow, estimated and monitored wait list, delegated tasks to other hostesses. • Booked reservations, took orders for to-go meals, and arrange dining sections to accommodate large parties.

Sales Associate

• Sep 2009 - Sep 2010

• Provided product, promotion, and pricing information • Assisted in managing and restocking inventory • Provided customers with courteous, professional, and prompt service • Operated cash register efficiently and accurately • Provided product, promotion, and pricing information • Assisted in managing and restocking inventory • Provided customers with courteous, professional, and prompt service • Operated cash register efficiently and accurately

Account Management Intern

• Jun 2010 - Aug 2010

• Conducted S.W.O.T. analysis for new products on the account • Researched on competitor’s products and put together presentations • Prepared, organised, and maintained files, forms, and meeting minutes for each account • Accurately translated competitors’ TV ads from Thai to English • Conducted S.W.O.T. analysis for new products on the account • Researched on competitor’s products and put together presentations • Prepared, organised, and maintained files, forms, and meeting minutes for each account • Accurately translated competitors’ TV ads from Thai to English