Experience

MAA

• United States
• Real Estate
• 700 & Above Employee

• Regional Leasing Consultant

  • Nov 2023 - Present



Elmington

• United States
• Real Estate
• 200 - 300 Employee

• Lease Up Leasing Manager

  • Aug 2023 - Oct 2023

  Leasing: Toured prospective clients in a mid-rise multifamily complex of 191 units and 17 commercial suites. Processed credit reporting, document preparation, and audited resident data in CRM software. Communicated with prospective residents to overcome objections and close the sale. Management/Administration: Obtained reports for Community Manager and Regional Property Manager (financial, performance, marketing). Enforced community policies. Signed/approved legal documents, managed delinquencies, and trained new employees. Marketing: Collaborated with Community Manager and Regional Property Manager to establish monthly agendas for marketing and outreach. Organized community planned events and worked with local businesses to establish partnership. Created social media content to promote the community. Show less



MAA

• United States
• Real Estate
• 700 & Above Employee

• Leasing Manager

  • Oct 2022 - Jun 2023

  Supervised Two Leasing Consultants in a 456-unit multi-family complex. Managed Lead and Task Delegation so the workload is distributed evenly. Inspected units to ensure they are properly punched after turn.Removed trash, pet waste, and debris from the breezeways and grounds.Toured prospective residents to model and vacant apartment homes.Processes and approves all move-ins and lease file checklists. Verified income documents and their metadata properties to ensure authenticity.Marketed and advertised the apartment community through social media and online services.Filmed and edited video tours of community floor plans.Audited and reviewed resident demographics for marketing, vehicles, and pet information to ensure file accuracy.Trained new leasing employees through a mentorship program after onboarding. Show less

• Leasing Consultant

  • Aug 2021 - Oct 2022

  Toured prospective residents and sell MAA's apartment homesProvided information regarding MAA's services and programsManaged files, work orders, and communication for residents and prospectsAnalyzed market values and price changes through a weekly market surveyInspected apartment homes for move-in and move-outEnhanced resident retention and community reputation with surveys and follow-upsPlanned community events that bring awareness to MAA, its image, and local businessesManaged schedule for vacant unit inspectionsGuided team to achieve goals on sales, occupancy, and resident satisfaction Show less



Members Heritage Credit Union

• United States
• Banking
• 1 - 100 Employee

• Contact Center Specialist

  • Aug 2020 - Aug 2021

  Provided various services to members and communicated through electronic communication, mail, and face-to-faceManaged and Audited member accounts, sold products and services provided by the Credit Union Identified and Resolved technical issues with online banking, debit card errors, or account flagsSupervised three Tellers on bi-weekly rotations on the weekend and was responsible for cash balancing, account/service issues, and vault/alarm management.

• Head Teller

  • Sep 2019 - Aug 2020

  Provided various services to members and communicated through electronic communication, mail, and face-to-faceManaged and Audited member accounts, sold products and services provided by the Credit Union Identified and Resolved technical issues with online banking, debit card errors, or account flagsSupervised three Tellers on bi-weekly rotations on the weekend and was responsible for cash balancing, account/service issues, and vault/alarm management.

• Member Services Representative

  • Apr 2019 - Sep 2019

  Assisted members with basic teller transactions, balance inquiries, deposits and withdrawalsBalanced cash drawers containing up to $15,000Authorized check holds to prevent check fraud and identity theftOrganized work stations and stocked supplies for tellersPosted bill pays, check deposits, branch reports, etc.Assisted Teller Supervisor in other assigned duties



PL Marketing

• Advertising Services
• 300 - 400 Employee

• Reset Team Member

  • Oct 2018 - Apr 2019

  Assists in resetting Kroger Stores. Uses planograms to perform reset accurately. Inserts strips and channels onto shelves (according to the order on planogram). Pulls products and rearranges them according to the planogram. Measures shelves and ensures height and width accuracy. Sorts products (by date, condition, and UPC) and places on shelf or in back stock or discontinued bin. Ensures products have the correct number of facings on shelf. Help customers locate items during a remodel or a DSD period. Assists customer in any way needed. Stocks products in various Kroger stores during DSD period. Show less



Culver's Restaurants

• United States
• Restaurants
• 700 & Above Employee

• Shift Lead

  • Apr 2018 - Oct 2018

  Operated cash registers and took orders. Prepared food, operated restaurant machinery, and maintained order accuracy. Cleaned eating areas, kitchen, sales floor, and restrooms. Trained and motivated new employees. Organized and rotated stock of kitchen supplies and food. products. Worked with store management to achieve goals, boost productivity, and complete tasks. Assisted Customers with orders, complaints and any other needs. Operated cash registers and took orders. Prepared food, operated restaurant machinery, and maintained order accuracy. Cleaned eating areas, kitchen, sales floor, and restrooms. Trained and motivated new employees. Organized and rotated stock of kitchen supplies and food. products. Worked with store management to achieve goals, boost productivity, and complete tasks. Assisted Customers with orders, complaints and any other needs.



Walmart

• United States
• Retail
• 700 & Above Employee

• Cashier/Customer Service Manager

  • Jul 2017 - Jul 2018

  Operated cash registers and self-checkout machines. Performed maintenance on self-checkout machines. Identified customers needs and solved their problems. Organized and rotated stock at checkout lines. Managed the front end when needed as a backup Customer Service Manager. Handled customer and associate issues and attempted to solve problems. Possessed money handling skills from working with the MoneyCenter at Walmart. Operated cash registers and self-checkout machines. Performed maintenance on self-checkout machines. Identified customers needs and solved their problems. Organized and rotated stock at checkout lines. Managed the front end when needed as a backup Customer Service Manager. Handled customer and associate issues and attempted to solve problems. Possessed money handling skills from working with the MoneyCenter at Walmart.



Culver's Restaurants

• United States
• Restaurants
• 700 & Above Employee

• Senior Trainer

  • May 2015 - Jul 2017

  Operated cash registers and took orders. Prepared food, operated restaurant machinery, and maintained order accuracy. Cleaned eating areas, kitchen, sales floor, and restrooms. Trained and motivated new employees. Organized and rotated stock of kitchen supplies and food. products. Worked with store management to achieve goals, boost productivity, and complete tasks. Assisted Customers with orders, complaints and any other needs. Operated cash registers and took orders. Prepared food, operated restaurant machinery, and maintained order accuracy. Cleaned eating areas, kitchen, sales floor, and restrooms. Trained and motivated new employees. Organized and rotated stock of kitchen supplies and food. products. Worked with store management to achieve goals, boost productivity, and complete tasks. Assisted Customers with orders, complaints and any other needs.