Certified Nursing Assistant

• Jun 2022 - Present

Certified Nursing Assistant

• Jun 2020 - Present

Certified Nursing Assistant

• Jul 2021 - Jan 2022

Patient Care Technician

• Nov 2020 - Jul 2021

Surgical Acute department Surgical Acute department

Receptionist

• Apr 2019 - Mar 2020

Under the direction of a manager and/or supervisor performs specified revenue cycle business functions in the clinical departments including: makes determinations for patient scheduling, registration, charge entry, cashiering and other various assigned clerical tasks. Participates as a collaborating member of the patient care team. Under the direction of a manager and/or supervisor performs specified revenue cycle business functions in the clinical departments including: makes determinations for patient scheduling, registration, charge entry, cashiering and other various assigned clerical tasks. Participates as a collaborating member of the patient care team.

Accounts Receivable Specialist

• Aug 2018 - Nov 2018

Maintain and release all-ship-verified claims for all Medicare claim accounts within established time frame as assigned Resolve errors and make claim edits assigned in work queues Follow work list prioritization of accounts for resolving accounts and/or submitting claims Contact payers and patients when necessary for PFS processes Request relevant information from appropriate Revenue Cycle and clinical departments as required through the course of the PFS processes Make necessary adjustments to patient demographic, insurance and account balance information Complete A/R adjustments and request other adjustments where permitted and appropriate Adhere to all regulatory compliance areas, policies and procedures (including HIPAA and PCI compliance requirements), and "leading practices" Show less

Customer Service Supervisor

• May 2016 - Aug 2018

Supervised plans and managed functions related to Call Center work area. Oversee and direct the day-to-day activities of telephone operators and call center agents. Acts as a source of information and answers operator/agents questions, assigns tasks, follows up and gives instructions as necessary. Carries out supervision, coaching, call monitoring, training, reviewing and disciplining of all operators/agents. Attends, follows up & resolves customer complaints. Carries out performance monitoring, measurement and evaluation of all operators/agents to improve efficiency. Ensures that team members obtain the appropriate training and support to best apply their knowledge and skills on the job. Compiles and maintains lists of key and on-call schedules & personnel, and ensures all lists are available to operators for use as required. Prepares and directs scheduling, monitors operators' attendance, schedules shifts & breaks as necessary. Performed other similar or related duties, as assigned, such as updating databases, coordinating activities related to repair and maintenance of equipment, ordering materials and supplies, etc. Show less