Experience

GSD Technologies
• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee
• Help Desk Support Technician II

  • Jul 2021 - Present


Mayflower Technologies LLC.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Lead Managed Services Engineer

  • Mar 2017 - Feb 2021

  Experience with Windows server 2008/2012/2016, Exchange 2010/2013/2016, Office 365, Active Directory, Group Policy, Azure, & LAN/VLAN/WAN/VoIP Supported over 1000+ users ( both on-site and remotely ), working with both a ticketing and monitoring systems ( ConnectWise, LabTech, etc. ) On-boarded new users PCs, system software, software applications, printers, servers, routers, switches, and firewalls VMware, ESXi and vSphere experience, including installation, maintenance, configuration and support Background of working ( on-site and remotely ) for multiple clients in multiple environments while ensuring customer satisfaction and documenting both support work completed and time ( SLA ) Consulted with management to create projects such as, workstation builds and deployments, server & network equipment installations, ISP deployments, application installation and upgrades, business continuity and disaster recovery testing Implementation and support of Remote access: VPN & Terminal Services Hands on migration experience with Office 365 and Microsoft Exchange Experience of Storage solutions ( SAN/NAS ) Show less



Minooka Creamery

• United States
• Restaurants

• Management Team

  • Feb 2011 - Feb 2017

  PC America software Over 1,000 inventory items per service Complete backup of database through LAN connection Four to five terminals for each service Create and implement new selling techniques with existing and new employees Restructure and manage training schedule of new hires, created training guides, menus, quizzes. Organize security protocols for web-based advertising which lead to an overall increase of customer reviews by 90% Supervise the training of assistant manager to assist my daily duties Oversee employee evaluations and implement disciplinary actions as needed My duties include but not limited to hiring and terminating of staff, training, scheduling, guest relations, marketing, sales, security and implementation of company policy Advised fellow management of new drive thru techniques, increased drive thru sales by 2% by quicker output Implementation of new training strategies focusing guest relations and teamwork increase not only online reviews by 70% but gross sales by 2% in the first quarter. Daily guest acknowledgement of upbeat attitude and excellent service General Management and Assistant management skills: Scheduling of employees (reducing labor by 3-5%) Hiring, training, disciplinary actions, and termination (improving productivity through proper training to improve sales by 3% in the first 30 days of employment) Product control ( reduced wasted product by 6% , proper ordering, inventory clerk ) Website administrator: Consulted with Google, Yelp, and Group on to increase online presence: website hits increased 29% over last fiscal year Website redesign along with product photos Show less



Joliet Junior College

• United States
• Higher Education
• 700 & Above Employee

• Wait Staff

  • Feb 2010 - Jun 2014

  Made excellent relations with guests which lead to more frequent positive reviews, repeat business, and improved sales Serving position providing fine dining experiences with exquisite dishes each one prepared by a culinary arts student at Joliet Junior College. During my tenure at the Renaissances Center, guest counts have increased by 13%, allowing students to receive more guest reviews and feedback which have helped improve their culinary skills. Made excellent relations with guests which lead to more frequent positive reviews, repeat business, and improved sales Serving position providing fine dining experiences with exquisite dishes each one prepared by a culinary arts student at Joliet Junior College. During my tenure at the Renaissances Center, guest counts have increased by 13%, allowing students to receive more guest reviews and feedback which have helped improve their culinary skills.



Staples

• United States
• Retail Office Equipment
• 700 & Above Employee

• Resident Easy Technician

  • Mar 2006 - Jan 2010

  After 9 months promoted to Head in-store Technician Conduct computer intake, diagnostic enquiry, install of any hardware or software, virus removal, speaking with customers about discovered problems, and up-selling tech work Organization of all PC’s, Staples’s tech documents (paper & electronic), customer’s software, updating diagnostic status Awarded employee of the month After 9 months promoted to Head in-store Technician Conduct computer intake, diagnostic enquiry, install of any hardware or software, virus removal, speaking with customers about discovered problems, and up-selling tech work Organization of all PC’s, Staples’s tech documents (paper & electronic), customer’s software, updating diagnostic status Awarded employee of the month