Adrian Leung

Service Desk Analyst at Howard Kennedy LLP
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Languages
  • English Native or bilingual proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • ITIL Foundation Certificate in IT Management
    AXELOS Global Best Practice
    May, 2023
    - Nov, 2024

Experience

  • Howard Kennedy LLP
    • Legal Services
    • 300 - 400 Employee
    • Service Desk Analyst
      • May 2022 - Present

  • Leigh Day
    • United Kingdom
    • Law Practice
    • 400 - 500 Employee
    • Senior Support Analyst
      • Jan 2020 - Apr 2022

    • Service Desk Analyst
      • Mar 2016 - Dec 2019

      Working within the IT Team, on the Service Desk, providing technical support of crucial systems and applications to users at all levels (junior legal assistants to Partners).Main ApplicationsWindows 8 and Windows 10, MS Office 2010 - Word, Excel, Outlook and PowerPoint, Linetime Liberate, Bighand Digital Dictation, PDFDocs PDF writer, CleanDocs , Dell KACE Endpoint System Management, Airwatch MDMHardwareApple iPhone & iPad, BlackBerry, HP laptops, HP DesktopsMain duties and responsibilities - Setting up new user accounts and configuring PCs. - Assisting fellow Service Desk Analyst in logging tickets on the Service Desk and following up. - Follow up “problematic” tickets where further investigation is required. - Assign loan equipment. - Mobile Phone set up using Airwatch MDM. - Software installation. - Imaging new PCs. - Keeping loan equipment such as laptops updated and software fresh. Show less

  • Laytons ETL
    • United Kingdom
    • Legal Services
    • 1 - 100 Employee
    • IT Assistant
      • Feb 2003 - Mar 2016

      Providing 1st/2nd line support for all three offices on a variety of systems including Windows 7, Office 2010, Interwoven WorkSite, Digital Dictation and ShoreTel VoIP Phone System. Plus administration on Active Directory and MS Exchange, and configuration and support for the firm's mobile devices. Providing 1st/2nd line support for all three offices on a variety of systems including Windows 7, Office 2010, Interwoven WorkSite, Digital Dictation and ShoreTel VoIP Phone System. Plus administration on Active Directory and MS Exchange, and configuration and support for the firm's mobile devices.

  • Brentwood School Sports Centre
    • United Kingdom
    • Education Administration Programs
    • 1 - 100 Employee
    • Customer Service Assistant
      • Dec 2001 - Jan 2003

Education

  • The University of Hull
    Bachelor’s Degree, Mathematics
    1998 - 2001
  • Shenfield High School
    High School, A LEVEL, GCSE
    1991 - 1998

Community

You need to have a working account to view this content. Click here to join now