Experience

EFP Middle East & UK

• United Kingdom
• Construction
• 1 - 100 Employee

• Sales Coordinator / Administrative Assistant

  • Aug 2013 - Present

  > Works with customers on RFQ’s, order changes, adjustments or cancellations. > Coordinates with other departments to ensure proper service to customers. > First point of contact for calls and emails. > Reviews completeness of documentation and prepares job transmittals. > Enters orders in the company’s computer system and ensures that orders are processed in line with customer’s delivery requirements. > Maintains sales records as a basis for preparing sales reports to management. Show less



Fichtner

• Germany
• Engineering Services
• 700 & Above Employee

• Administrative Assistant / Document Controller

  • Jun 2009 - Aug 2013

  > Prepares reports, compose letters, answers telephone calls, arranges travel & accommodation. > Receives and registers documents / drawings from contractors and client. > Ensures proper document classification, sorting, filing and proper archiving. > Controls issuance of document numbers, including maintenance of proper document registers. > Prepares reports, compose letters, answers telephone calls, arranges travel & accommodation. > Receives and registers documents / drawings from contractors and client. > Ensures proper document classification, sorting, filing and proper archiving. > Controls issuance of document numbers, including maintenance of proper document registers.



Sicily International

• United Arab Emirates
• Construction
• 1 - 100 Employee

• Secretary / Office in charge

  • Jul 2006 - Apr 2009

  > Administrative assistant to the owner of the company. > Responsible for overseeing operations of the office including bill paying, invoicing, payroll, visa processing > Set-up and maintains filing system. > Answers phone calls and responds to queries and requests. > Administrative assistant to the owner of the company. > Responsible for overseeing operations of the office including bill paying, invoicing, payroll, visa processing > Set-up and maintains filing system. > Answers phone calls and responds to queries and requests.



PLDT

• Philippines
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • May 2004 - Jun 2006

  > Provides inbound customer service to customers subscribed to a wireless internet connection. > Troubleshoots and resolves complex billing, technical issues and customer complaints. > Convinces customers from canceling their accounts (retention) by providing excellent support, service and alternatives depending on the issues. > Ensures all customer service activities are performed in a proper and professional manner according to company standards. > Produces reports for all complaints received from customers. Show less