Arlen Mabe

FOH Manager at The Cupcake Shoppe
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Contact Information
us****@****om
(386) 825-5501
Location
Raleigh, North Carolina, United States, US
Languages
  • English -
  • French -
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Credentials

  • TEFL
    International Accreditation of TESOL Qualifying Organisations
    Nov, 2015
    - Sep, 2024

Experience

  • The Cupcake Shoppe
    • 1 - 100 Employee
    • FOH Manager
      • Jun 2018 - Present

      Slingin' cupcakes and making wedding cake dreams come true Slingin' cupcakes and making wedding cake dreams come true

  • University of North Carolina at Chapel Hill
    • Research
    • 1 - 100 Employee
    • Reservation Manager
      • Feb 2017 - May 2018
  • Jardin Culturel
    • France
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Instructor
      • Dec 2015 - Sep 2016

      -Instructing adults pursuing English as a second language. -Course material consists of grammar, current events, and conversation practice. -Instructing adults pursuing English as a second language. -Course material consists of grammar, current events, and conversation practice.

    • FOH Manager
      • May 2011 - Sep 2015

      -Oversaw the day to day management of a locally owned business – answering emails, taking custom orders, inventory, general shop upkeep -Created marketing materials to promote the shop and worked with other local businesses to foster cross-promotion. -Managed social media presence (Facebook, Twitter, IG, Pinterest) and improved post quality that ultimately drew more valuable followers -Handled all wedding orders: consultations, cake tastings, correspondence with brides/grooms, coordinating cake design and day of delivery, ensuring overall satisfaction of clients -Supervised all private events held at the shop and developed cupcake decorating parties for children -This shop became a small family for me and it was truly an honor to grow my customer service skills here Show less

  • Lucy and Leo's Cupcakery
    • Head Baker/Manager
      • Aug 2009 - May 2011

      -Created monthly staff schedule and handled payroll. -Handled all special orders and outgoing product. -Insured quality and consistency. -Created and grew relationships with vendors. -Oversaw inventory -Spearheaded new social media accounts. -No task was ever too small. I jumped in to help at every level and encouraged my staff to do so as well. -Created monthly staff schedule and handled payroll. -Handled all special orders and outgoing product. -Insured quality and consistency. -Created and grew relationships with vendors. -Oversaw inventory -Spearheaded new social media accounts. -No task was ever too small. I jumped in to help at every level and encouraged my staff to do so as well.

  • The Zimmerman Agency
    • United States
    • Marketing Services
    • 1 - 100 Employee
    • Intern
      • Apr 2009 - Jul 2009

Education

  • Florida State University
    Bachelor's degree, Advertising
    2006 - 2010

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