Experience

City of Surrey

• Canada
• Government Administration
• 700 & Above Employee

• Functional Analyst

  • May 2022 - Present



TransCold Distribution

• Canada
• Wholesale
• 1 - 100 Employee

• Application and Business Analyst

  • May 2021 - Apr 2022



DP World

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Lead, Application Support

  • May 2020 - May 2021

• IT Support Specialist

  • Dec 2015 - Apr 2020



Egis

• France
• Civil Engineering
• 700 & Above Employee

• User and Data Support Specialist

  • May 2012 - Dec 2015

  − Experience on Windows Server 2008, Windows Active Directory, Microsoft Office, MS SQL Server, Alloy Navigator (Helpdesk ticketing system), Iphone and Android phones, and Mitel phone system. − Experience on extracting data and creating reports using SQL queries. − Experience on installation and configuration of new software as well as hardware such as printers, scanners, fax, phone. − Experience on conducting trainings individually or by group for new software and/ or hardware deployments. − Experience on troubleshooting, configuring , applying Windows updates and reformatting desktop computers. − Experience on remote access software such as Remote Desktop Connection and Dameware. − Experience on creating and updating work instructions and user guides. − Providing first level technician support to internal customers. − Experience on adding and removing users and groups on Active Directory. − Experience on communicating with vendors and other IT staff.



Egis Projects Canada

• Customer Service Representative

  • Feb 2010 - May 2012